Program & Operations Lead
Vor 2 Tagen
Add expected salary to your profile for insightsIn creating the Danny Frawley Centre (DFC) our purpose is to build a healthy, connected and thriving community.
We are a registered charity with DGR1 status.
Using the power of sport, we aim to empower people with the skills and resilience to better cope with life's ups and downs, fostering a more mentally fit community.
We believe that people thrive when they feel a strong sense of belonging to a community and a connection to something bigger than themselves and we plan to build that sense for all those who visit the DFC.We are seeking an enthusiastic, values driven and innovative Program & Operations Lead to join our DFC Team.About the roleThe Program and Operations Lead will report to the Head of Community and Operations and be responsible for coordinating the delivery, implementation, and evaluation of both DFC corporate and community programs.
In this role, you will support the day-to-day operations within the DFC team, ensuring efficiency and smooth program execution.The role is also responsible for the rostering and scheduling of facilitators for various programs, ensuring facilitators are aligned with program needs and that logistics are managed smoothly.
Additionally, you will play a key role in supporting the growth and expansion of programs, while tracking and communicating their impact to showcase DFC's success.This role is key in supporting the Head of Community and Operations to drive both the operational and strategic elements of the DFC's mission, ensuring the organisation can continue delivering meaningful programs while operating efficiently.Key Responsibilities include:Program ImplementationLead the end-to-end implementation of corporate and community programs, ensuring successful outcomes through:Building strong relationships with clients and community clubs, driving program engagement and satisfaction.Effectively rostering and coordinating facilitators, ensuring optimal staffing to meet program objectives and timelines.Streamlining the administration of the booking process to ensure a smooth and efficient experience for all stakeholders.Tracking and reporting on program impact, using data to assess effectiveness and drive continuous improvement.Contributing to program development in partnership with stakeholders to ensure programs align with organisational goals and deliver measurable results.Relationship ManagementCollaborate with the Head of Community and Operations to build and sustain meaningful engagement with corporate and community stakeholders, ensuring long-term partnerships and alignment with organisational goals.Proactively identify and pursue new corporate and community leads, driving growth and expanding the organisation's impact by increasing program participation and outreach.Operational ExcellenceAssist the Head of Community and Operations with key operational tasks to ensure efficient day-to-day functioning, including but not limited to:Responding to enquiries in a timely manner, ensuring a high level of satisfaction and resolution.Managing facilities effectively to maintain a positive environment and ensure smooth program delivery.Overseeing invoicing processes to ensure accuracy, timely billing, and seamless financial operations.Collaborating with service providers, including Marketing, People and Culture, Finance, and IT, to drive cross-functional support and ensure operational alignment.Support the Head of Community and Operations in fundraising initiatives, contributing to the success of events such as, Spud's Game and Spud's Lunch, driving participation, engagement, and the achievement of fundraising targets to extend organizational impact.About youStrong communication skills, with the ability to effectively engage and collaborate with diverse stakeholders, ranging from corporate partners to community groups.A proactive, self-driven individual with proven problem-solving abilities, capable of independently addressing challenges and finding effective solutions.Highly organised with exceptional attention to detail, ensuring smooth program delivery, accurate scheduling, and efficient operations.Strong time-management skills, able to prioritise tasks effectively and meet deadlines without compromising quality.Innovative and adaptable, with a demonstrated willingness to embrace change, explore new approaches, and continuously improve processes and strategies.What you needAt least 2-5 years of experience in a project coordination or similar role, demonstrating:Proven experience engaging with both community and corporate stakeholders.Mid-level expertise in end-to-end project coordination, including planning, execution, and evaluation.Experience working in a small business or start-up environment is highly desirable.Relevant tertiary qualifications in education, psychology, health, or project management.A valid working with children check or a willingness to obtain one.Mental Health First Aid certification is a plus.What we offerFantastic culture of grounded people, passionate about what they doHybrid working, with 3 Connect Days at DFC per week and the balance worked as needed by roleFree access to Aquatics Facilities at our Danny Frawley Centre for Health & WellbeingFree parking onsite & state of the art gym accessBring your Pet to Work FridaysPaid Wellbeing days – time off to relax & recharge12 weeks paid Parental Leave for primary carers (2 weeks for secondary carers)Discounted Saints memberships and merchandiseUp to 40% discount on selected NEW BALANCE productsSaints-only Linen House product pricingDiscounted movie tickets through HoytsIf you connect with our values, who the DFC are and where we are headed, this is a brilliant opportunity for a talented Program and/or Operations Lead to join us.To applyApplications should include a current CV with a cover letter that addresses why you are interested in working with Danny Frawley Centre, why you would be an attribute to our culture and how your skills/experience would be attributes to the position.Applications will close at 5pm on Friday 31st January 2025.
Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.Your application will include the following questions:Do you have permanent working rights in Australia with no restrictions?Please detail your salary expectations (including super):How many years experience do you have in a similar role?How many weeks notice do you need to provide to your current employer?Do you have a current Working with Children's Check or are willing to obtain one?What gender do you identify as?We're actively seeking a gender balance of 40% Female, 40% Male & 20% Open to all genders and this data helps us track our progress.#J-18808-Ljbffr
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