Accommodation Services Manager
vor 1 Monat
Who we are: We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro.
Claro Aged Care and Disability Services – A leading provider of aged care and disability services across Australia.
Our name 'Claro' comes from Latin and means 'to brighten' – and we're here to enable you to shine.
Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we'll work in partnership with you and make it happen.
The Opportunity: We are seeking an experienced Accommodation Services Manager to join our team.
Supported by the Area and State Manager, the Accommodation Services Manager will provide leadership and continuously improve Supported Accommodation Services for people living with disability.
Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs.
This role will be responsible for ensuring clients' needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner.
Other tasks will also include coaching of staff, daily rostering, and key relationships.
You will be responsible for, but not limited to: Managing the day-to-day running of the allocated siteEffectively manage people metricsResponding to unplanned support call requestsIdentify any disputes or complaints and escalate in a timely mannerSuccessfully manage and close risk incidentsLiaise with the SDA property manager to advise of any property repairs and incidentsComplete monthly audits on fire drills, first aid kits, and WHS monthly auditingParticipate in internal and external auditsTo be successful in this role you will have: Minimum 2 years' proven leadership in health, particularly client/case management, quality management, incident management, and resolution;Knowledge of the changing environment in the disability/health sectorStrong people management and team leadership skillsExemplary customer service skillsWillingness to take ownership and hold people accountableHigh level of computer literacy with experience in Microsoft Office and data management systemsExcellent verbal and written communication skills, particularly in dealing with sensitive informationAbility to thrive in a fast-paced and challenging environmentAdditional Requirements: Current National Police CheckNDIS Worker Screening CheckEvidence of current work rights in AustraliaCurrent Australian Driver's licenseWhat's in it for you: Opportunity to work for a rapidly growing disability and aged care providerFriendly team environment with a great community care spiritEmployee Assistance Program for staff and their familiesFlexible work initiatives for real work-life balance, including a month RDOEmployee of the monthShine AwardsWhereFit - Fitness perks and discountsRetail discountsNovated vehicle leasingAnnual performance reviewsHow to apply To apply, select the 'apply' button below and you will be redirected to our website to commence your application. Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace.
We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
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