Ref 5233/24 Student Welfare Officer, Student Success

Western Sydney University Internal Applicants Only 2x exciting opportunities available - 1x Part-time (0.6 FTE | 21 hours per week), ongoing position & 1x Full-time, fixed term position until 14 April 2025 Remuneration: HEW Level 6 $110,472 to $118,410 p.a.
(please note that the part time salary will be pro rata based on 0.6FTE) Western Sydney University Internal Applicants Only.
To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement.
All ongoing and fixed term employees seeking to apply for the fixed-term position as a secondment must have completed a minimum of 12 months' full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.
Two opportunities available:  Part-time (0.6 FTE | 21 hours per week), ongoing position based at Western's Kingswood Campus Full-time, fixed term position until 14 April 2025 based at Western's Campbelltown Campus Remuneration: HEW Level 6 $110,472 to $118,410 p.a.
| Includes 17% Superannuation & Leave (please note that the part time salary will be pro rata based on 0.6FTE) About the Office of the Pro Vice-Chancellor, Student Success The Portfolio of Student Success is dedicated to driving strategic initiatives that ensure student achievement from pre-admission through to graduation and employment.
Led by the Pro Vice-Chancellor, Student Success, the portfolio oversees programs and policies that foster academic success, student belonging, well-being, and career readiness.
Designed to holistically support students from primary school to post-graduation, our strength-based approach celebrates the diverse backgrounds and talents of students at Western Sydney University.
By promoting inclusion, belonging, and empowerment, we help every student thrive academically, personally, and professionally.
Bringing together key services and programs, the teams within the portfolio engage students early through educational initiatives and provide targeted support for First Nations, international, and equity group students.
Our collective efforts aim not only to promote academic excellence but also to cultivate a vibrant community where all students feel valued, connected, and empowered to leverage their unique strengths.
About the Opportunity An exciting opportunity exists within the Office of the Pro Vice-Chancellor Student Success for two Student Welfare Officers to join the team
The two opportunities are as follows:  Part-time (0.6 FTE | 21 hours per week), ongoing position based at Western's Kingswood Campus, although travel to other campuses of the University may be required.
Full-time, fixed term position until 14 April 2025 based at Western's Campbelltown Campus, although travel to other campuses of the University may be required.
The Student Welfare Officer is responsible for the delivery of quality student welfare services.
The position is required to operate within the respective compliance and risk management frameworks, ensuring the provision of proactive and responsive strategies and approaches using various modes of delivery tailored to each student to meet key identified requirements.
The Student Welfare Officer will champion the key values of the Office of Student Success and ensures their practice aligns to these values and service delivery contributing to the overall student experience.
Key Responsibilities The Student Welfare Officer will be responsible for providing comprehensive services and case management, exercising professional judgment in assessing, advising, and referring students on various welfare matters such as financial assistance, academic appeals, and visa issues.
They will deliver professional case management to diverse student groups, including under 18 international students and asylum seekers.
The role involves promoting student health and welfare through projects, programs, and resources, utilising technology for service delivery, and managing confidential records in compliance with university policies.
The officer will assess students' financial needs, foster a collaborative and professional work culture, contribute to strategic planning, suggest improvements, and enhance the customer experience by developing information dissemination strategies and participating in service reviews.
Who we're looking for We are seeking a dynamic individual with tertiary qualifications in a relevant field (e.g., Social Sciences, Social Work) or a combination of relevant education and experience.
The ideal candidate will possess a high level of knowledge and understanding of welfare-related issues affecting people from diverse backgrounds and demonstrate effective responses to these issues.
They will have strong advocacy and case management skills, superior investigative and conceptual abilities.
They will have well-developed communication skills, including oral, interpersonal and written, including the proven ability to communicate professionally and respond appropriately with a diverse range of people and in various situations.
Proficiency in computer literacy and a willingness to use technology in service provision are essential.
Additionally, they should have proven experience in developing and implementing projects, the ability to work independently under broad direction, manage their workload efficiently, and maintain high standards of quality and professionalism.
Working with Children Check:  It is a mandatory requirement for any incumbent of this position to have a current NSW Employee Working with Children Clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.
Why Join us?
Western Sydney University highly values equity and inclusiveness and strives to contribute to tackling inequalities and promoting wellbeing within our own institution.
If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.
Joining our team comes with a range of exceptional benefits designed to support your well-being and professional growth including: Work-Life Balance:  Enjoy flexible work arrangements, generous leave entitlements, and the option to work from home up to 2 days per week.
Professional Development:  Take advantage of professional development and networking opportunities, including secondment opportunities to enhance your skills across the University.
Staff Benefits:  Access a range of benefits, including health and fitness programs like Fitness Passport, library facilities, café and restaurant deals, and many other goods and services
Remuneration Package:   Full-time role: HEW Level 6 $110,472 to $118,410 p.a.
(comprising Salary of $93,350 to $100,058 p.a., plus Superannuation and Leave Loading) Part-time role: HEW Level 6 $66,283 to $71,046 p.a.
(comprising Salary of $56,010 to $60,034 p.a., plus Superannuation and Leave Loading).
Please note this salary is pro-rata based on 0.6 FTE.
Position Enquiries: Please direct specific enquiries regarding the role to Katherine Bland, Manager, Student Welfare Service, via email at ****** Recruitment Enquiries: Specific enquiries or issues with your application may be directed to Tiana Woodward, Recruitment Advisor, via email  ****** Closing Date: 8:30pm, Monday 13th January 2025 Working Rights in Australia - Eligibility  Visa sponsorship is not available for this position.
You must provide evidence of your working rights in Australia at time of application.
Please note, only those applications submitted via the WSU online recruitment system will be accepted.
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