Aktuelle Jobs im Zusammenhang mit Client Services And Intake Officer - Canberra - Canberra Community Law

  • Intake Officer

    vor 11 Stunden


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  • Client Services Officer

    vor 18 Stunden


    Canberra, Österreich Findex Vollzeit

    Do you love Client Services and Administration? Here is an opportunity not to be missed! We have an exciting dual opportunity for a motivated, self-driven and passionate person to join our Client Services team. Join us as a Client Services Officer in a permanent, onsite, full-time position, at our Canberra office. In this dual role, you will support our...


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  • Canberra, Österreich Infrastructure Canberra Vollzeit

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  • Canberra, Österreich Climate Control Services Vollzeit

    Client Service Manager required for a thriving financial advisory practice with mentoring and growth within a national framework. Mature boutique practice in national financial planning firm Mentoring from 2 senior Professionals Learn about financial advice and process Variety, growth and development position This is a great opportunity for an experienced...


  • Canberra, Österreich Climate Control Services Vollzeit

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  • Canberra, Österreich Maybach Electrical Services Pty. Ltd Vollzeit

    We are an A.C.T.based commercial electrical and communications contractor primarily supplying services to government and commercial clients.We have a personal approach to our work and strive to make an enjoyable team environment for all members.We are currently seeking an office administrator to assist with payroll, accounts, invoicing, managing client...


  • Canberra, Österreich Tideri Jobbörse Vollzeit

    Reception / Client Services Officer Role in Canberra Join a progressive accounting and financial planning firm that's been making a difference for over 75 years!With six offices across regional NSW and the ACT, Twomeys is looking for a motivated Administration Assistant / Receptionist (Client Services Officer) to become an integral part of our Canberra based...


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    We are an A.C.T.based commercial electrical and communications contractor primarily supplying services to government and commercial clients.We have a personal approach to our work and strive to make an enjoyable team environment for all members.We are currently seeking an office administrator to assist with payroll, accounts, invoicing, managing client...


  • Canberra, Österreich Tideri Jobbörse Vollzeit

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  • Canberra, Österreich Comcare (Australian Government) Vollzeit

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  • Canberra, Österreich Calleo Vollzeit

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  • Executive Officer

    Vor 7 Tagen


    Canberra, Österreich Act Health Vollzeit

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  • Canberra, Österreich Community Services #1 Vollzeit

    Community Assistance and Temporary Supports (CATS) Program Officer About the role The Community Assistance and Temporary Supports (CATS) Program empowers participants to achieve their health and wellbeing goals and improve their overall quality of life through timely and effective support services that meet their individual needs.CS#1 is recruiting for a...


  • Canberra, Österreich Catholic Education, Archdiocese of Canberra and Goulburn Vollzeit

    Location: Catholic Education Office, Manuka ACTEmployment Type: Full-Time, PermanentSalary Range: $109,560 to $117,990 plus superannuation (based on skills and experience)Start Date: Negotiable 2025Closing Date: 11.55 pm, Monday 27 January 2025About Us Catholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the...


  • Canberra, Österreich Catholic Education, Archdiocese of Canberra and Goulburn Vollzeit

    Location: Catholic Education Office, Manuka ACTEmployment Type: Full-Time, PermanentSalary Range: $109,560 to $117,990 plus superannuation (based on skills and experience)Start Date: Negotiable 2025Closing Date: 11.55 pm, Monday 27 January 2025About UsCatholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the...

Client Services And Intake Officer

vor 2 Wochen


Canberra, Österreich Canberra Community Law Vollzeit

Canberra Community Law (CCL) is an independent community legal centre.
CCL provides flexible and accessible legal services free of charge to people facing financial disadvantage or other barriers to accessing the justice system.
CCL has been part of the Canberra Community for 40 years.
During this time, CCL has responded to the changing and increasing legal demand in the ACT with trauma-informed and culturally sensitive and holistic legal services.
CCL's Programs provide targeted legal services and support that empower both our clients and the broader community to live a better quality of life.CCL works in collaboration with social support services, other community based legal services and with Commonwealth and Territory government to realise our vision of a fair and thriving community.
We are the only free legal service in the ACT that specialises in social housing, social security, disability, race discrimination and homelessness law.CCL's legal team collaborates with our Disability Justice Liaison Officer to support clients with disability and other access needs to access our services and legal processes.
CCL's legal team also works with a Social Worker through our Socio-Legal Practice Clinic (SLP Clinic) to offer intensive support to people who have multiple barriers to resolving their legal issues.CCL operates a range of specialist legal services for specific groups facing systemic barriers to justice including our Dhurrawang Aboriginal Human Rights Program, Mental Health Justice Clinic, Parachute and Street Law.CCL also undertakes community legal education and law reform work and is a leading voice for change in the ACT and region.For further information about CCL, please visit our website at www.canberracommunitylaw.org.au.Position IdentificationPosition Title: Client Services and Intake OfficerDirect Report To: Senior Client Services and Intake Officer but ultimately accountable to CCL's Executive Director/Principal SolicitorEmployment Status: Permanent (subject to ongoing funding), Full Time (37.5 hours per week)Employment Conditions: Employed Under the Community Sector Multiple Enterprise Agreement (ACT) 2014-2018Salary: $74 040.34 to $77 797.17 (Salary Grade CS3) (depending on experience) per annum, pro rata + superannuation + salary packaging options.Generous leave provisions including extra paid leave over Christmas.Opportunities for Professional Development.Workplace culture, which is dedicated, collaborative and dynamic.The Client Services and Intake Officer works as part of CCL's front office team and supports CCL's full time Senior Client Services and Intake Officer to provide high quality administration and front-line services to CCL's staff and clients.The Client Services and Intake Officer is the first point of contact between clients, referrers and CCL.
The focus of this position is to undertake reception duties, conduct client intake and triage, manage CCL's info email box and undertake general administrative duties.Main Duties/ResponsibilitiesReception duties including answering calls, returning calls, transcribing voice mail messages and assisting clients who attend CCL office.Booking client appointments/confirming client appointments.Providing accessible, efficient and effective intake services to those seeking assistance including information provision, initial legal needs identification and risk assessment.Triaging calls in accordance with CCL's guidelines and entering into CCL's database.Providing clear, accurate and up to date information and referrals to clients as needed and document referrals in CCL's database.Providing high quality administrative support including managing CCL's info email box, opening and closing client files, processing of incoming mail, photocopying and scanning, and taking minutes of CCL's meetings.General office maintenance including keeping the reception and front office tidy.Allocating work to and supervising volunteers as required.Complying with CCL's policies and procedures.Providing day to day IT support to CCL's staff as needed.Work collaboratively with colleagues to deliver a positive experience for clients.Other relevant duties as directed by the Executive Director/Principal Solicitor.Selection CriteriaExcellent verbal and written communication skills.Demonstrated ability to successfully provide front line services to clients experiencing disadvantage, vulnerability and/or complex needs.Proficiency in the use of IT systems such as Microsoft (Outlook, Word, SharePoint), client management systems and databases.Highly developed organisational skills and the ability to manage competing workloads under pressure.Demonstrated ability to work efficiently as part of a team, to follow directions and to work independently.Demonstrated ability to work collaboratively and constructively with colleagues.Demonstrated commitment to social justice and human rights.Ability to supervise volunteers.Holder of a current Working with Vulnerable People Card.Holder of a Driver's Licence.Experience in a similar role in the not-for-profit sector.Aboriginal and Torres Strait Islander people are encouraged to apply.People with lived experience of disability are encouraged to apply.How to applyApplications should be addressed to the Executive Director/Principal Solicitor, Canberra Community Law and include a cover letter, resume and statement addressing the selection criteria.
Applications which do not address the selection criteria will not be considered.Short listing for interviews and selection will be based on responses to the selection criteria.Applications should be submitted by email to ****** you have any queries regarding this position, please contact Genevieve Bolton on (02) 6218 7922 or via ****** Date for Applications is Monday 27 January 2025
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