Customer Success Manager

vor 2 Wochen

Perth, Österreich Cisco Systems Vollzeit

What You'll Do: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.
You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.
Your responsibilities will include:
Driving software utilization and value realization, leading to customer renewals and business growth.
Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
Building strong relationships with customers and partners to understand their challenges and objectives, and collaborating with Sales, Delivery, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Who You'll Work With: You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners.
Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.
Who You Are: 7+ years experience in the technology industry.
Advanced understanding of IT/Infrastructure & Software lifecycles.
Direct experience in driving continuous software value through use-case driven engagements with customers.
Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
Confirmed ability engaging in large Enterprise and Public Sector organisations, both IT and business functions mapping their desired outcomes to technology capability.
Experience in working with planning, implementation and operations teams to improve user and admin experience.
Good understanding of financial metrics such as AOV, ARR and subscription revenues.
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes.
You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment.
Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched.
You focus on driving ARR growth and work collaboratively with Renewals and Sales teams.
You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.
You will have full Australian working rights.
Why Join Us? Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation
We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions.
As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.
You will help customers maximize the value of their Cisco technology investments.
Your role will be crucial in fostering deep trust and building lasting relationships with our customers.
By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster an integrated, outcome-driven approach to customer engagement.
Ensure that every interaction is aligned with the customer's needs and accelerates their ability to realize outcomes effectively.
We celebrate diversity and believe that varied perspectives drive innovation and excellence.
You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.
Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth.
Together, we'll set new industry standards and redefine the future of customer experience.
If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you
#J-18808-Ljbffr

  • Customer Success Manager

    vor 1 Monat

    Perth, Österreich Mix Telematics Vollzeit

    Account & Relationship Management (Sales) Full time Customer Success Manager at PowerfleetJoin our expanding Australasian business and drive your portfolio of business clients forward as a trusted Driver Safety and In-Warehouse Consultant.This full-time role will be based in Subiaco at the head office for our Australia region.You'll act as the liaison...

  • Customer Success Manager

    vor 4 Wochen

    Perth, Österreich Cisco Systems, Inc. Vollzeit

    As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your responsibilities will...

  • Customer Success Manager

    vor 2 Wochen

    Perth, Österreich Cisco Systems, Inc. Vollzeit

    As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your responsibilities will...

  • Customer Success Engineer

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security.Sales, Customer Success, Sales Enablement, Solution...

  • Customer Engagement Advisor

    vor 1 Monat

    Perth, Österreich Customer Labs Vollzeit

    WOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...

  • Customer Engagement Advisor

    vor 2 Monaten

    Perth, Österreich Customer Labs Vollzeit

    WOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...

  • Customer Engagement Advisor

    vor 2 Monaten

    Perth, Österreich Customer Labs Vollzeit

    WOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...

  • Customer Success Manager

    vor 2 Monaten

    Perth, Österreich Myob Group Limited Vollzeit

    Hi!And thanks for stopping by!We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...

  • Customer Success Consultant

    vor 1 Monat

    Perth, Österreich Rea Group Ltd. Vollzeit

    Customer Success Consultant Location: Subiaco, Perth, Western Australia Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R0012577 We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With...

  • Customer Success Consultant

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Customer Success Consultant Location: Subiaco, Perth, Western Australia Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R0012577 We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold...

  • Customer Success Consultant

    vor 3 Wochen

    Perth, Österreich Rea Group Vollzeit

    Customer Success Consultant We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property.No matter where you're at on your property...

  • Customer Success Account Manager- Healthcare

    vor 1 Monat

    Perth, Österreich Microsoft Vollzeit

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM).The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud.We are seeking an experienced and motivated person to be the next CSAM in our Healthcare team, where we empower our customers to...

  • Junior Geospatial Customer Success Engineer

    vor 1 Monat

    Perth, Österreich Arlula Vollzeit

    Junior Geospatial Customer Success Engineer – Part TimeHelp bring the power of geospatial technology to the world.We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...

  • Customer Success Engineer

    vor 1 Monat

    Perth, Österreich Orca Security Vollzeit

    Orca invites you to dive into the world of cloud security innovation as we revolutionize the industry and make waves as a global leader.As a rapidly growing company achieving unicorn status, we believe that in the right environment and with the right team, talent has no boundaries.About the RoleYou are the primary technical engineer in Orca's post-sales...

  • Position: Customer Success Consultant New

    vor 1 Monat

    Perth, Österreich Rea Group Ltd. Vollzeit

    REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...

  • Position: Customer Success Consultant New

    vor 1 Monat

    Perth, Österreich Rea Group Ltd. Vollzeit

    REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...

  • Partner Success Manager

    vor 2 Wochen

    Perth, Österreich Cisco Systems Vollzeit

    What You'll Do As a Partner Success Manager, you will work with Cisco's Partners to enable them to build a successful customer success practice.You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.Your responsibilities will include:Enabling key Partners to...

  • Partner Success Manager

    vor 4 Wochen

    Perth, Österreich Cisco Systems, Inc. Vollzeit

    As a Partner Success Manager, you will work with Cisco's Partners to enable them to build a successful customer success practice. You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling key Partners to drive the...

  • Partner Success Manager

    vor 4 Wochen

    Perth, Österreich Cisco Systems, Inc. Vollzeit

    As a Partner Success Manager, you will work with Cisco's Partners to enable them to build a successful customer success practice.You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.Your responsibilities will include:Enabling key Partners to drive the...

  • Partner Success Manager

    vor 4 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    As a Partner Success Manager, you will work with Cisco's Partners to enable them to build a successful customer success practice.You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.Your responsibilities will include: Enabling key Partners to drive the...