Hardship Specialist

Vor 2 Tagen


Melbourne, Österreich Energy Locals Vollzeit

Position Summary: We're looking for a compassionate and dedicated Hardship Specialist to join our team.
This role is key in supporting customers who may be experiencing financial challenges by delivering empathetic and effective solutions that promote long-term sustainability in their energy usage.

This is an opportunity to make a meaningful difference in the lives of those who need support while contributing to our purpose-driven mission.

Key Responsibilities: • Engage with customers who may be experiencing financial difficulty, identifying their unique needs and offering tailored support.

• Develop and implement individual support plans that are aligned with Energy Locals' hardship policies and procedures.

• Collaborate with other teams to ensure a holistic approach to customer support, including debt management and energy efficiency advice.

• Maintain accurate records and ensure all interactions comply with regulatory requirements and internal policies.

• Provide insights and recommendations to improve our hardship support programs and processes.

Requirements: • Proven experience in a similar role, ideally within energy, utilities, or a customer service setting.

• Strong understanding of financial hardship and the support mechanisms available to assist those in need.

• Excellent interpersonal and communication skills, with the ability to handle sensitive conversations empathetically.

• Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Knowledge of regulatory requirements for hardship programs within the energy sector is a plus.

Why Join Energy Locals?

• Be part of a purpose-driven company that prioritizes customer well-being and environmental impact.

• Collaborate with a passionate, inclusive team and be part of our journey to redefine energy.

• Flexible work environment with remote options.

• Opportunities for professional growth and development.

Application Instructions: If you're ready to make a positive impact and help us support our customers in meaningful ways, apply today
Please send your resume and a brief cover letter outlining your experience and motivation for applying.

Summary of role requirements: Looking for candidates available to work:Monday: Morning, Afternoon Tuesday: Morning, Afternoon Wednesday: Morning, Afternoon Thursday: Morning, Afternoon Friday: Morning, Afternoon 2-3 years of relevant work experience required for this role Working rights required for this role Expected salary: $73,150 - $76,000 per year



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