Compensation Claims Assurance Manager
vor 2 Monaten
Job Function: Occupational Health and SafetyWork Type: Fixed term - full timeAbout this roleLocated at CFA Headquarters, Burwood EastFixed term, Full time to 30/01/2026The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers, CFA strives to be an organisation of choice for volunteers and employees, embracing individuals with diverse skills, experience, and backgrounds, recognising the unique value they bring to CFA.
About the Role The Compensation Claims Assurance Manager oversees claims management for CFA's Employee Work Cover and Volunteer Compensation, ensuring compliance with legislation, processes, and stakeholder needs.
This role leads a team to provide high-quality service in claims management, injury recovery, return to work/life programs, and compensation services for injured members.
The manager supports CFA's strategic goals by maintaining the volunteer compensation schemes' financial sustainability and achieving superior return-to-work outcomes, exceeding industry standards.
Key Responsibilities: Lead and motivate a team delivering injury recovery and compensation services for CFA employees and volunteers.Monitor and enhance team performance to meet CFA standards and support capability growth.Provide leadership, coaching, and mentoring for team wellbeing and development.Manage injury recovery and claims with a consistent, strategic approach for employees and volunteers.Oversee permanent impairment claims assessments, including instructing legal providers when needed.Oversee volunteer claim estimates to ensure accuracy and timely payments.Coordinate information for accurate actuarial assessments of the Volunteer Compensation scheme.Review and approve volunteer claims requests and payments per internal processes.Support effective, safe, and early return-to-work strategies for all claims.Manage relationships with Work Cover agents to improve service delivery.Provide timely information and education to enhance understanding of the injury recovery process.Contribute to process reviews for continuous improvement in decision-making and service delivery.Extract and report claims data, offering insights to support CFA reporting and improvements.About You: Our ideal candidate will be able to demonstrate the following:
Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation or equivalent experience.
An allied health background is advantageous.Demonstrated strong technical knowledge and understanding of compensation schemes with the ability to interpret and apply associated legislation.Proven leadership skills and demonstrated ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.Proven people management skills and demonstrated ability to lead and develop a specialist resource team.Demonstrated high-level written and verbal communication skills and collaborative relationship building skills.Proven ability to provide authoritative, specialist advice and expertise to all levels within an organisation.Proven ability to negotiate and deliver agreed outcomes whilst working with minimal supervision and to strict deadlines.Why choose CFA: Meaningful Purpose: Your contribution truly makes a difference.Work-Life Balance: Paid parental leave, generous leave provisions.Growth Opportunities: Learning and development.Flexibility: Hybrid work options with flexible work arrangements.Discounts: Emergency Memberlink discounts on various services.Wellbeing Focus: Healthy for Life programs, flu vaccinations.Member Assistance Program: Access support across 8 service pathways.Your Application: Click the 'apply' button to access our online application form.
Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes, and skills required for the position.
Pre-employment Checks: Offers of employment will only be made to candidates who:
Successfully complete a National Police History Check, Working Rights Check, and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ******.
The Country Fire Authority (CFA) values your privacy.
We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation, and appointment and to report on anonymised key metrics (e.g., diversity).
The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.
You can view our Privacy Statement here.
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