Technical Sales And Account Manager
vor 1 Monat
Account & Relationship Management (Sales)Full timeAbout SEME: SEME is a renowned leader in Access Control, CCTV, and Security solutions. We specialise in estimating, selling, designing, engineering, installing, project managing, servicing, and repairing advanced security systems. With a team of 100 employees Nationally, we are committed to delivering exceptional services and solutions to our clients.The Role: We are seeking a skilled applicant with a Technical background in Security Integrations, Sales and Business Development. You will be responsible for managing and supporting key client accounts and ensuring the successful implementation of security solutions. This role requires a blend of technical expertise, project management skills and exceptional customer service. This role will focus on customers such as Infrastructure, Mining and Defence while focusing on building and maintaining customer portfolios and future-proofing business growth by delivering a range of technology and solutions, including but not limited to Access control Systems, Video Management and intercom solutions.Key Responsibilities:Serve as the primary point of contact for assigned client accounts, providing technical support and guidance.Collaborate with clients to understand their security needs and develop customised solutions.Conduct site assessments and provide recommendations for security enhancements.Maintain strong relationships with clients, ensuring high levels of customer satisfaction.Stay up-to-date with industry trends and advancements in security technology.Prepare system designs where required and compile major project tenders/quotations from tender specifications and documents received and or information received from sales staff.Prepare associated tender/quotation submission documents including drawings, write ups, response to specifications, clarifications, qualifications, tender schedules etc.Communicate with customers and attend site surveys (when required) to obtain relevant project/site information to allow compilation of tenders/quotations.Attend and participate in tender review meetings and or customer presentations as required to support the sales team on a technical level.Work with staff to improve their technical understanding of systems.Confidentiality with internal information strategy being handled.Maintain the company's Quality Assurance systems.Contribute and collaborate with SEME national sales manager and SEME sales team members to provide a unified approach for tender and pricing submissions.Attend monthly national sales meetings to discuss customer delivery improvements and tenders in progress.Follow SEME solutions sales practices, policies and estimation standards.Essential Skills and Experience:Knowledge of Security products, CCTV, access control and Intercom.Well-developed analytical skills.Portfolio management and proven customer service satisfaction.Management of customer expectations.Expert product and site application skills.Analytical skills in reviewing activities and identifying key actions to deliver improvement.Willingness and flexibility for site visits/travel.Excellent communication, customer service focus.Ability to work independently and collaboratively in a fast-paced environment.Scheduling and submitting tenders and pricing prior to required deadlines.Company expected skill sets:Teamwork.Willingness to request and receive feedback and advice.Ability to work with internal staff for peer reviews.Customer relationship management.Drive to deliver a high quantity of estimations while keeping accurate and fair pricing for customers.What SEME Offers:A dynamic, inclusive, and collaborative work culture.Opportunities for career advancement and professional development.Competitive salary and benefits package, including vehicle allowance and fuel card.Training on Project management tools, including Pronto, Aconex and Microsoft Project.Providing staff support through a contingency plan for staffing and management.Long-term employment, SEME have staff with +15 years of employment history for field staff & +20 years for management staff.Additional info:SEME is a National business with offices in Perth, Brisbane, MacKay and Adelaide.WA field staff +42.WA Management and Admin +25 staff.Successful applicant will report directly to SEME General Manager + National Sales Manager.Perth CBD Based with site visit requirements.Monday – Friday.Role will require pre-employment Medical & National Police Clearance.This role is located in the Perth CBD (no parking is provided).As an employee of SEME, you will get free gym access and free access to state-of-the-art end-of-trip facilities with change rooms, showers, lockers, drying rooms, towel service, and secure bike racks.SEME is an equal-opportunity employer committed to supporting diversity in our workforce. If you're excited about this opportunity to join a supportive team that will allow you to expand your expertise, apply today.
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