Operations Manager
vor 1 Monat
If you are service and customer centric, this role is for you. Reporting to the COO, this position will lead and manage our call centres across our Wholesale Operations (Land) of VIVA Holidays and ReadyRooms to drive and improve sales performance while providing excellent service to our agents' network.The role is hands-on full time and on-site at our Southbank head office.The purpose of your role is to:Lead the reservations/service centres in Melbourne and Perth to meet and exceed KPIsCreate a "sales team" environment in the Operations centres where the consultants are motivated and keen to upsell and increase revenue and marginSet revenue targets, monitor, and coach on individual development needsRecruit, induct and set workforce rosters to minimise impact to agent network whilst balancing headcount budgetsReport and track revenue metrics; and instigate actions plans to ensure revenue protectionLiaise with suppliers on dispute resolution mattersDrive an exceptional customer experience to our agent networkLead training programs to upskill teams on product knowledgeAttend fam trips and promote preferred supplier partner productsLead a small group of Team LeadersAbout you:To succeed in this role, you need:A proven ability to lead and manage a large and diverse workforce;Extensive customer service and stakeholder management experience;Vast experience in an operations supervisory or higher role managing a service centre;Proven ability to build a network of effective relationships at a senior executive level;Proven analytical and problem-solving prowess.Experience in development of key performance measurement toolsExperience in the travel industry is highly desirableStrong reporting and analytical skillsSound understanding of Contact Centre methodologiesHelloworld Travel Employee BenefitsStaff discounts on travelRegular Staff and Industry EventsFully stocked kitchen with breakfast itemsOther Considerations:Helloworld Travel is a geographically dispersed business. You may be required to travel interstate from time to time and provide support and advice.Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.Please note the successful applicant will be required to undergo a police check as part of our recruitment process.Your application will include the following questions:How many years' experience do you have as an operations manager?Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?Do you have customer service experience?How many years of recruitment experience do you have?Do you have a current Police Check (National Police Certificate) for employment?What's your expected annual base salary?How much notice are you required to give your current employer?Welcome to helloworld.
#J-18808-Ljbffr
-
Site Manager/Senior Manager
vor 3 Wochen
Perth, Österreich Tassal Operations VollzeitFishing & Aquaculture (Farming, Animals & Conservation)It's not every day a position like this comes along and gives you the opportunity to really mark your mark. Imagine what it would be like to go fishing on the weekend, pearl diving and swimming with the whale sharks on your time off.Looking after our Broome and Cone Bay Barramundi operations, the...
-
Site Manager/Senior Manager
vor 3 Wochen
Perth, Österreich Tassal Operations VollzeitFishing & Aquaculture (Farming, Animals & Conservation)It's not every day a position like this comes along and gives you the opportunity to really mark your mark.Imagine what it would be like to go fishing on the weekend, pearl diving and swimming with the whale sharks on your time off.Looking after our Broome and Cone Bay Barramundi operations, the position...
-
Operations Manager
vor 1 Monat
Perth, Österreich The Hassett Group VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeWe're in search of a dynamic Operations Manager/Warehouse Manager to spearhead daily operations at our client's office/warehouse located in Welshpool.ABOUT THE CLIENT AND THE ROLEEmbrace the opportunity to lead as our client's Operations Manager, playing a pivotal role in...
-
Operations Manager
vor 1 Monat
Perth, Österreich The Hassett Group VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeWe're in search of a dynamic Operations Manager/Warehouse Manager to spearhead daily operations at our client's office/warehouse located in Welshpool.ABOUT THE CLIENT AND THE ROLE Embrace the opportunity to lead as our client's Operations Manager, playing a pivotal role in...
-
Operations Manager
vor 2 Wochen
Perth, Österreich Family Doctor Pty Ltd VollzeitLocation: MelbourneWhy are we advertising this role? We added 32 clinics in 2024 and are planning continual growth in 2025.About Family Doctor Pty Ltd: Family Doctor Pty Ltd is a renowned network of General Practices across Australia, dedicated to providing exceptional healthcare services to families and communities.We are known for our patient-focused...
-
Operations Manager
vor 1 Monat
Perth, Österreich At VollzeitAdd expected salary to your profile for insights.My Foodie Box is a rapidly growing start-up. We have delivered thousands of meal kits to customers across Perth and our goal is to reinvent the home cooking experience by offering busy people a simple way to create delicious and healthy meals. We are now expanding and looking for our next Operations Manager...
-
Operations Manager
vor 2 Monaten
Perth, Österreich Photo Hendriks Pty Ltd VollzeitGeneral/Business Unit Manager (CEO & General Management)Full timeWe have an exciting opportunity for an experienced and dynamic leader to join our team!About UsPhoto Hendriks has a rich history since 1954 in the Perth school photo market, supported by Leading Image School Photos who are the leaders in the School Photography space nationally.Being a national...
-
Operations Manager
vor 3 Wochen
Perth, Österreich Iconic Security Services VollzeitManagement (Manufacturing, Transport & Logistics)Full timeAbout Us:At Iconic Security Services, we are a leader in delivering innovative security solutions across retail, mining, and corporate sectors.As a fast-growing, privately owned company with a strong presence in Western Australia, we pride ourselves on fostering a culture of excellence, innovation,...
-
Operations Manager
vor 1 Monat
Perth, Österreich Mills Recruitment VollzeitMills Recruitment is seeking a highly skilled Operations Manager to join an Australian-owned Engineering, Procurement, Construction, and Management (EPCM) business that operates across multiple industry sectors.In this pivotal role, you will oversee the planning, coordination, and execution of steel fabrication and construction projects.You'll drive...
-
Operations Manager
vor 1 Monat
Perth, Österreich All Fence U Rent VollzeitManagement (Manufacturing, Transport & Logistics)Job Security | Full-time | Permanent | Essential Services | Growing CompanyFamily-owned and operated businessTHE ROLE Come and join a rapidly growing and evolving industry, as temporary fence becomes more and more of a legal requirement across all areas of construction.As an Operations Manager, you will help...
-
Operations Manager
vor 2 Monaten
Perth, Österreich Consultanz VollzeitOur client, a 1st Tier Contractor, is looking for an Operations Manager to manage various projects in Perth.ConsultANZ is actively recruiting an Operations Manager for our client, a national top-tier civil construction company.The role involves overseeing projects related to road, pavement, and asphalt construction in Perth, Western Australia.We are seeking...
-
Operations Manager
vor 1 Monat
Perth, Österreich Photo Hendriks Pty Ltd VollzeitGeneral/Business Unit Manager (CEO & General Management) Full time We have an exciting opportunity for an experienced and dynamic leader to join our team! About Us Photo Hendriks has a rich history since 1954 in the Perth school photo market, supported by Leading Image School Photos who are the leaders in the School Photography space nationally.Being a...
-
Operations Manager
vor 1 Monat
Perth, Österreich Mills Recruitment VollzeitMills Recruitment is seeking a highly skilled Operations Manager to join an Australian-owned Engineering, Procurement, Construction, and Management (EPCM) business that operates across multiple industry sectors.In this pivotal role, you will oversee the planning, coordination, and execution of steel fabrication and construction projects.You'll drive...
-
Operations Manager
vor 2 Wochen
Perth, Österreich Jones Lang Lasalle Incorporated VollzeitJLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they...
-
Operations Manager
vor 2 Monaten
Perth, Österreich Tideri Jobbörse VollzeitManagement (Manufacturing, Transport & Logistics) My client, a Mining Consumables business with head office based in Perth, is seeking an experienced Operations Manager that can support their successful drive forward.The successful candidate will report directly to the Managing Director.Minimum Requirements Proven experience working with consumables in the...
-
Operations Manager
vor 4 Wochen
Perth, Österreich Partner VollzeitGeneral/Business Unit Manager (CEO & General Management) Full timeAdd expected salary to your profile for insightsPARTNER is supporting Insight Electrical Technology (IET) in search of an exceptional Operations Manager to join a company that combines innovation and commitment to deliver generational infrastructure solutions. This is a rare opportunity to...
-
Operations Manager
vor 3 Wochen
Perth, Österreich Clearcompany VollzeitNew Position, highly successful Civil and Mining ContractorOperations Manager - Civil DivisionDynamic Leadership team already in place!Zenith Search has been retained to search and select this strategic Operations Manager appointment to help drive the business through its next stage of growth.Your NEW Company Our client has had a highly successful period...
-
Operations Manager
vor 3 Wochen
Perth, Österreich Partner VollzeitGeneral/Business Unit Manager (CEO & General Management) Full timeAdd expected salary to your profile for insightsPARTNER is supporting Insight Electrical Technology (IET) in search of an exceptional Operations Manager to join a company that combines innovation and commitment to deliver generational infrastructure solutions.This is a rare opportunity to take...
-
Operations Manager
vor 1 Monat
Perth, Österreich Cv Library VollzeitContract Scotland are working closely with a reputable, family-run business that specialises in the design, manufacture and installation of wooden play equipment.They have captivated their market with a high-quality product and are on a positive growth trajectory.They are in search of an Operations Manager to oversee all operational aspects of the business...
-
Operations Manager
vor 2 Monaten
Perth, Österreich Anderselite Professional Recruitment VollzeitManagement (Manufacturing, Transport & Logistics) My client, a Mining Consumables business with head office based in Perth, is seeking an experienced Operations Manager that can support their successful drive forward.The successful candidate will report directly to the Managing Director.Minimum RequirementsProven experience working with consumables in the...
