Customer Success Manager
vor 3 Wochen
Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.
By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.
We're one of the most broadly deployed logistics and supply chain technology companies in the world.
More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions.
Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.
With record financial performance for more than 16 years, we lead the industry in innovation investment.
Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them.
Learn more at www.descartes.com.We're growing fast and invite you to join our amazing team. WHO WE ARE We're Descartes Peoplevox, the game-changing WMS that's powering some of the most exciting brands in e-commerce.
Our customers?
They're the ones making headlines in retail, pushing boundaries, and scaling fast across the UK, US, and Australia.
In 2020, we joined forces with Descartes (TSX:DSG) (Nasdaq:DSGX), the global powerhouse in logistics tech that connects over 220,000 businesses worldwide.
WHO YOU ARE You're not just a Customer Success Manager – you're a strategic partner, warehouse operations guru, and e-commerce enthusiast rolled into one.
You get a buzz from helping high-growth brands crush their logistics goals and love nothing more than turning clients into raving fans.
You're the person who spots optimization opportunities before breakfast and turns complex warehouse challenges into smooth operations by lunch.
WHAT WILL YOU DO Drive Customer Awesomeness Own your portfolio of exciting e-commerce brands, becoming their trusted advisorDeep dive into their operations, spotting opportunities others missRun business reviews that actually move the needleTurn customer health metrics from good to greatBe the go-to expert for warehouse operations best practicesTransform customer challenges into success storiesShape the Future Help build our customer success playbookMentor new team membersDrive innovations in how we deliver valueTurn data into insights that shape our strategyYOUR TOOLKIT Must-Haves: Battle-tested experience in e-commerce and/or warehouse operationsA track record of building strong relationships at all levelsSelf-starter mindset (because e-commerce never sleeps)Communication skills that would make a TED speaker jealousTime management that keeps multiple plates spinningSharp analytical mind for turning data into actionEnglish fluencyBonus Points For: A history of stellar NPS scores that make others enviousHands-on experience with PeoplevoxDeep knowledge of warehouse systems/ERP solutionsE-commerce expertise that goes beyond the basicsPrevious success in similar customer-facing rolesWHY THIS MATTERS You'll be at the intersection of technology and retail transformation, helping ambitious brands scale their operations and delight their customers.
Our clients are reshaping retail, and you'll be right there with them, ensuring their warehouse operations are as innovative as their products.
Ready to join a team that's as fast-moving as the customers we serve?
Let's talk.
Join UsAs we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology.
We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers.
Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths.
We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.
At Descartes, everyone has a voice and the best idea wins, regardless of who makes it.
We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility.
Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: who-we-are/social-responsibility-sustainability/environmental-impact.
Join a team that's committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now.
We can't promise it will be a fit, but we do promise to consider your experience.
Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS.
We record interviews and use them strictly for quality assurance, training and general record keeping purposes.
Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews.
We value the safety of each member of our community because we know we're all in this together.
We are an Equal Employment employer.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.
For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.
Source ?jobs.descartes.com
#J-18808-Ljbffr
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Upland Software VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Fireblocks VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Fireblocks -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Fireblocks 🧐🧐The world of digital assets is accelerating in speed, magnitude, and complexity, opening the...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Northern Impact Llc. VollzeitOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Smartrecruiters VollzeitCompany Description SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Bnb Chain VollzeitCompany Description SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Smartrecruiters VollzeitSmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide rely on...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
-
Customer Success Manager
vor 3 Monaten
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Homerun B.V. VollzeitAt Lyrebird we're looking for a Customer Success Manager - Enterprise to join our team.About the jobAs a Customer Success Manager at Lyrebird Health, you will focus on managing and growing high-value enterprise accounts, ensuring an effortless experience for clinicians. You will collaborate with the Head of Customer Experience to design and implement churn...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Homerun B.V. VollzeitAt Lyrebird we're looking for a Customer Success Manager - Enterprise to join our team.About the job As a Customer Success Manager at Lyrebird Health, you will focus on managing and growing high-value enterprise accounts, ensuring an effortless experience for clinicians.You will collaborate with the Head of Customer Experience to design and implement churn...
-
Customer Success Manager
vor 3 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Lyrebird Health VollzeitThis is a Customer Success Manager - Enterprise role with one of the leading companies in AU right now 🔥 -- Lyrebird Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lyrebird Health 🧐🧐At Lyrebird we're looking for a Customer Success Manager - Enterprise...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Compass Education VollzeitCome shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product that...
-
Customer Success Manager, Melbourne
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
-
Customer Success Manager, Melbourne
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us:Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Airwallex VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
