Director Client Services
vor 1 Monat
A newly created Leadership role supporting clients and ensuring delivery excellence within the Commercial team.02nd December, 2024Broad PurposeAvance Clinical is a Contract Research Organisation which offers specialised services supporting drug development for the pharmaceutical and biotechnology industry.The Director, Client Services is responsible for delivering an exceptional client experience during the critical phase from study award through to contract finalisation. This role emphasises building strong client relationships, transparent communication, and seamless collaboration between internal departments. The Director works closely with Proposal Managers, Business Development Managers, Project Finance and Project Directors/Project Managers to ensure efficient and timely contract execution.Leading a client services team, the Director oversees the preparation of start-up agreements, work orders, legal representative agreements and change orders as appropriate, ensuring these are executed efficiently and in line with client expectations.Core ResponsibilitiesClient Relationship Management:Build and maintain strong relationships with clients, serving as a primary co-contact alongside the Project Director and Business Development Manager, while taking the lead role in all contract negotiations during the award-to-contract phase.Understand client needs and expectations, ensuring they are communicated effectively to internal teams.Facilitate transparent and proactive communication between clients and internal stakeholders, ensuring that timelines, deliverables, and potential challenges are clearly understood and addressed.Engage with internal stakeholders to assess and respond to client requests, including scope, costing and contract revisions.Contract Lifecycle Management (Award to Contract Finalisation)Client Transition and Onboarding (In Collaboration with Project and Business Teams)Service Delivery Excellence (Study Award to Contract Finalisation)Internal Collaboration and LeadershipQualifications, Skills and ExperienceOrdinary degree or equivalent in an appropriate discipline and appropriate industry experience in positions that complement and enhance the requirements of this position (preferably a minimum of 10 years' experience in the biotech/pharmaceutical/CRO industry), with at least 4 years in a leadership role.Proficiency in CRM and project management software.Ability to work on multiple tasks under pressure in a fast-paced and multi-disciplinary team environment.Strong understanding of clinical trial processes, contract management, and client service delivery.Ability to communicate effectively with clients, senior management and other stakeholders.Excellent written communications skills, including proof-reading and editing skills.Must be detail-oriented, self-motivated, with a strong work ethic.Excellent organisational and time management skills with the ability to set priorities, analyse problems, formulate clear and effective solutions and coordinate tasks.
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Director Client Services
vor 4 Wochen
Sydney, Österreich Avance Clinical Pty VollzeitA newly created Leadership role supporting clients and ensuring delivery excellence within the Commercial team.02nd December, 2024Broad PurposeAvance Clinical is a Contract Research Organisation which offers specialised services supporting drug development for the pharmaceutical and biotechnology industry.The Director, Client Services is responsible for...
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Client Service Director
vor 3 Wochen
Sydney, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media)Full timeAbout Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard. Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses grow.Claxon HQ is on the Gold Coast with teams in Sydney,...
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Client Service Director
vor 3 Wochen
Sydney, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media) Full time About Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard.Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses grow.Claxon HQ is on the Gold Coast with teams in Sydney,...
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Claxon | Client Service Director
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAgency Account Management (Advertising, Arts & Media) Full time About Claxon ( Claxon is a multi award-winning advertising agency that helps ambitious brands be heard.Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses grow.Claxon HQ is on the Gold Coast with teams in Sydney, Melbourne and...
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Client Director
vor 4 Wochen
Sydney, Österreich Archipro VollzeitAbout YouAre you a dynamic, results-driven individual with a passion for client success? At ArchiPro we're seeking an experienced Client Director (CD) to join our Australasian team.About UsArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...
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Client Director
vor 4 Wochen
Sydney, Österreich Archipro VollzeitAbout YouAre you a dynamic, results-driven individual with a passion for client success? At ArchiPro, we're seeking an experienced Client Director (CD) to join our Australasian team.About UsArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...
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Client Director
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Client Director
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Sydney, Österreich Archipro Limited VollzeitAbout YouAre you a dynamic, results-driven individual with a passion for client success? At ArchiPro we're seeking an experienced Client Director (CD) to join our Australasian team.About UsArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...
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Client Director
vor 4 Wochen
Sydney, Österreich Archipro VollzeitAbout You Are you a dynamic, results-driven individual with a passion for client success?At ArchiPro, we're seeking an experienced Client Director (CD) to join our Australasian team.About UsArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals.We're passionate about connecting...
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Client Director
vor 4 Wochen
Sydney, Österreich Archipro VollzeitAbout You Are you a dynamic, results-driven individual with a passion for client success?At ArchiPro we're seeking an experienced Client Director (CD) to join our Australasian team.About Us ArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals.We're passionate about connecting...
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Client Director
vor 4 Wochen
Sydney, Österreich Archipro Limited VollzeitAbout You Are you a dynamic, results-driven individual with a passion for client success? At ArchiPro we're seeking an experienced Client Director (CD) to join our Australasian team.About Us ArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...
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Client Director
vor 4 Wochen
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Client Director
vor 4 Stunden
Sydney, Österreich Publicis Groupe VollzeitOverview CLIENT DIRECTOR Why is this an exciting opportunity Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering: A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and...
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Client Director
vor 4 Wochen
Sydney, Österreich Publicis Groupe VollzeitOverview CLIENT DIRECTOR Why is this an exciting opportunity Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and...
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Client Director
vor 2 Wochen
Sydney, Österreich Publicis Groupe VollzeitOverview CLIENT DIRECTOR Why is this an exciting opportunity Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and...
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Client Director
vor 2 Monaten
Sydney, Österreich Publicis Groupe VollzeitBe a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and rewarding office environment backed up by our Publicis Liberté...
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Sydney, Österreich Tideri Jobbörse VollzeitA newly created Leadership role supporting clients and ensuring delivery excellence within the Commercial team.02nd December, 2024 Broad PurposeAvance Clinical is a Contract Research Organisation which offers specialised services supporting drug development for the pharmaceutical and biotechnology industry.The Director, Client Services is responsible for...
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Client Director
vor 2 Monaten
Sydney, Österreich Publicis Groupe VollzeitBe a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and rewarding office environment backed up by our Publicis Liberté...
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Client Director
vor 4 Wochen
Sydney, Österreich Publicis Groupe VollzeitOverviewCLIENT DIRECTORWhy is this an exciting opportunityBe a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:A comprehensive Wholeself program assisting in Physical, Mindful and Financial wellbeing.A creative, fun and rewarding...
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Archipro | Client Director
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAbout You Are you a dynamic, results-driven individual with a passion for client success?At ArchiPro, we're seeking an experienced Client Director (CD) to join our Australasian team.About UsArchiPro is a cutting-edge online platform seamlessly matching people who are building with trusted products and professionals.We're passionate about connecting...
