Br Dge | Technical Account Manager – Australia | Australia
vor 3 Wochen
BR-DGE is an award winning FinTech founded in Edinburgh.
Our platform enables e-commerce and technology businesses to have the freedom and flexibility to redefine the way they handle payments.
Since our inception in 2018 we have been leading the way in the future of payment orchestration.
Our products enable enterprise businesses to optimise their payment infrastructure and create frictionless digital payment experiences for their end users.
Now with a global reach, our customer base is made up of incredible brands and household names from across the travel, retail and gambling sectors and it's growing fast
Our world class partners include Visa and Worldpay and we're continuing to build a strong partner network with the biggest players in the payments industry.
It's an exciting time to be part of BR-DGE
The journey so far has been incredible, but we're just getting started and with ambitious growth plans, we're now looking for more exceptional talent to join our team.
All BR-DGE Builders receive the following benefits: Flexible and remote working Remote working allowance 33 days holiday including public holidays Your birthday as a day off Family healthcare Life insurance Employee assistance programme A culture that champions rapid career progression Investment in your learning and development Regular team events & socials Become a BR-DGE Builder About the role:
As the Technical Account Manager for Australia, you will serve as the primary liaison between our company and our Australian customer(s).
You will combine your technical expertise in payments with exceptional customer service skills to understand the customer's needs, address their challenges, and convey insights back to our UK team.
Your role is pivotal in ensuring customer satisfaction while advancing our company's interests.
Key Responsibilities
Act as the main point of contact for the customer, building and maintaining a strong, trust-based relationship.
Understand the customer's operations, challenges, and goals to provide tailored solutions.
Potentially help troubleshoot and resolve L2 technical issues promptly, especially during emergencies and/or escalate back to our internal teams accordingly.
Strategic Collaboration
Translate customer needs and feedback into actionable insights for our internal teams.
Collaborate with product and engineering teams to refine our offerings based on customer input.
Process Improvement
Bring structure to our operations by developing and refining processes.
Implement best practices to enhance efficiency and customer satisfaction.
Work autonomously, managing tasks and priorities without immediate oversight.
Coordinate effectively across different time zones.
What we're looking for
Experience
Customer-facing experience combined with a strategic, technically aligned and project focused background.
You'll blend 3-5 years in roles such as Business Analyst, Product Owner, Technical Account Manager, Solutions Architect, or Technical Support.
Proven experience working with high-volume merchants where payments are mission-critical (working with gambling clients is a big +).
Prior experience in a startup environment.
You're used to the hustle and bustle and requirement to wear multiple hats.
Technical Skills
Strong understanding of the Australian card payments ecosystem.
Ideally proficient with REST APIs and technical integration processes.
Familiarity with compliance and regulatory standards in the Australian payments industry.
Soft Skills
Skilled at engaging and influencing both technical and non-technical stakeholders across all organisational levels.
Resilience and Relationship Management
Highly resilient, capable of navigating complex relationships.
Adept at managing difficult conversations to achieve optimal outcomes for both the customer and BR-DGE.
Customer-centric Mindset
Strong focus on creating value for both the customer and BR-DGE.
Organised and Structured Approach
Demonstrates strong organisational skills and attention to detail.
Team Player
A great team player and an all-around good human being
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