Senior Sil Operations Manager
vor 2 Wochen
Aged & Disability Support (Community Services & Development)
Full time
• Lead a team of engaged SIL Managers across 3 metropolitan areas • Be part of a company that provides high quality services and facilities to its participants • Based in Penrith head office with some NSW based travel Allara Support Services – We are The Supported Independent Living Experts
Allara Support Services was brought to life by its founders with a burning desire and passion to be the best disability support provider in Australia
To be bold, to break conventions, to push boundaries, be innovative & provide the highest quality services.
Our Vision: A world where everyone has the chance to live out their dreams, and to be true to themselves, no matter what the challenges.
About Your Role: As an Allara Senior SIL Operations Manager you will play a key role in overseeing Supported Independent Living (SIL) managers, ensuring the effective delivery of services and support to our clients.
Duties include: Provide leadership, guidance, and support to SIL managers, fostering a culture of excellence and collaboration within the team.
Ensure team objectives, goals and daily tasks are being completed.Oversee the day-to-day operations of SIL services, including rostering, staffing, and client allocations, to ensure the delivery of high-quality care and support.Develop and implement strategic initiatives to enhance service delivery and improve client outcomes, in alignment with organisational goals and objectives.Conduct regular performance evaluations and provide constructive feedback to team members, identifying areas for development and implementing training programs as needed.Ensure compliance with relevant industry standards, regulations, and policies, maintaining accurate records and documentation in accordance with organizational and legislative requirements.Ownership of SIL budgets and profit and loss for sites, controlling spending and making recommendations to optimise financial performance.Act as a point of escalation for complex client issues, working closely with internal stakeholders and external partners to resolve issues promptly and effectively.Collaborate with other departments, such as Human Resources and Quality Assurance, to address staffing needs, implement quality improvement initiatives, and foster a positive work environment.At Allara Support Services we are only as good as our people
The Allara vision is only made possible because of the team of people who are a part of making it a reality, we are driven by a team of likeminded individuals who are innovative, passionate, vision aligned, and all driven by the same purpose.
If you dare to think differently and are passionate about making a difference to the lives of others, we want to hear from you
The ideal candidate will have the following experience: Industry Knowledge:Compliance Expertise: Strong understanding of NDIS registration, compliance, and training requirements, with the ability to ensure team compliance seamlessly.Proda and PACE Knowledge: Proficient in Proda and PACE systems, including the ability to add and amend service bookings efficiently.SIL Experience and Leadership: Solid experience in managing SIL operations, including rostering, staff management, and participant engagement.Care Roster Development: Experience in developing and managing care rosters to ensure optimal participant and staff outcomes.Crisis Management: Proven experience managing crises, with an understanding of reporting requirements to the Quality Safeguards Commission.Restrictive Practices Knowledge: Comprehensive understanding of restrictive practices, including how to apply for conduct panel approvals and handle reporting.Sound Knowledge of Legislation: Knowledge of relevant legislation, regulations, and standards governing disability services in Australia, including the NDIS and SCHADS award.Ownership of the Role: You proactively take responsibility and drive improvements autonomously.Clear and Confident Communicator: You are able to articulate ideas and feedback clearly, confidently, and empathetically, motivating the team whilst ensuring clarity.Urgency in Task Management: You are proactive in managing time-sensitive tasks while maintaining quality and have a sense of urgency.Financial Acumen: You have experience in budgeting, managing financial variations, and providing clear feedback on financial performance.Strategic Reporting and KPI Development: You have strong reporting skills with the ability to set meaningful KPIs and drive team performance.Client Care is the Priority: You always place the well-being of clients first and ensure their needs are met at all times.Multitasking Under Pressure: You are capable of juggling multiple tasks and priorities, managing pressure whilst maintaining high standards.Leadership in Tough Situations: You are comfortable having difficult conversations, providing constructive feedback, and effectively leading, coaching, and mentoring the team.Scheduling and Rostering Experience: You have experience in scheduling and rostering within the disability services sector.Leadership Experience: You have proven experience in a leadership role within the disability support sector, with demonstrated success in managing teams and delivering high-quality services.Communication Skills: You have excellent verbal and written communication skills.Organisational and Time Management Skills: You prioritise tasks, manage competing priorities, and meet deadlines effectively.Interpersonal Skills: You have excellent interpersonal skills and the ability to build strong relationships with clients, families, staff, and external stakeholders.Problem Solving and Conflict Management: You have excellent problem-solving and conflict management skills.Teamwork: Ability to work as part of a team and maintain good working relationships.Advocate for People living with a Disabilities: Strong desire to provide great support to people with a disability to increase and maintain independence.Positive Attitude: Positive, energetic, can-do attitude with a passion for working with people.Innovative Mindset: Ability to look for ways to improve systems and processes, bringing new ideas to drive the team and organisation forward.Flexibility and Adaptability: To respond to changing needs and circumstances, including the ability to adjust plans and strategies as necessary to address emerging challenges and opportunities.Additional requirements and qualifications: Be able to demonstrate relevant experience.Cert III Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.NDIS Worker Screening Clearance & Working with Children Check.NSW Police Check (Service NSW).Current CPR and First Aid Certificate.Driver's License and reliable, comprehensively insured, vehicle.If you would like to join our amazing team, please hit the APPLY button now.
Allara Support Services appreciates the time and effort candidates have taken to submit their application; however, please note only shortlisted candidates will be contacted.
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