Client Care Representative
vor 1 Monat
In a life without sound, our work provides meaning.
As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.
To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location: Darlinghurst, Australia
Client Care Representative - CasualJob ID: 155571
We are looking for a talented, enthusiastic and dedicated Client Care Representative to join our team and provide support at our hearing clinics in Darlinghurst, Burwood and Wahroonga.
Our clinics operate between Monday and Friday, 8:30am - 5:00pm.
Flexibility and a client-first mindset are key as you will be stepping in where support is needed most. What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic.
Your responsibilities will include:
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clientsGreeting clients at the clinic and updating client recordsAssisting with client and doctor enquiriesAnswering clinic phone calls and emailsProviding basic troubleshooting and servicing for hearing devicesAccurate billing of appointmentsOther general office dutiesWhat do you need to be successful in this role? A passion for delivering an amazing client experienceExcellent verbal and written communication skills and lots of patienceDemonstrated experience working within a team environmentDemonstrated judgement and advanced skills in the delivery of administrative servicesExcellent problem solving skillsWillingness to travel to cover sick leave and annual leave at our Sydney clinics.Why work with us? Competitive hourly rateGenerous employee discounts on Sonova Products for yourself and your familyOngoing training and support to help you grow and excel in your careerAccess to discounts from over 500 retailers across Australia via our Employee Enrichment HubOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the LinkedIn Learning PlatformA values driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaningSounds interesting? If you feel that this opportunity is right for you, we would love to hear from you
For questions, please reach out to us at
Sonova is an equal opportunity employerWe team up.
We grow talent.
We collaborate with people of diverse backgrounds to win with the best team in the market place.
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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