Aktuelle Jobs im Zusammenhang mit Customer Experience Quality Analyst - Melbourne - Indebted
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Quality Analyst
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Quality Analyst
vor 2 Wochen
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
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Business Analyst
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Business Analyst
vor 1 Monat
Melbourne, Österreich Country Road Group VollzeitBusiness Analyst - CustomerJob no: 997098Work type: Full-TimeLocation: Melbourne - CBD & InnerCategories: DigitalCountry Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting...
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Business Analyst
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Customer Data Analyst
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Sr. Technical Analyst, Employee Experience
vor 2 Wochen
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Quality Assurance Analyst
vor 2 Monaten
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Sr. Technical Analyst, Employee Experience
vor 2 Wochen
Melbourne, Österreich New Corp VollzeitSr. Technical Analyst, Employee Experience - News CorpPosition Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia) Hybrid Role – 3 days in office Job Summary: The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology. This position requires close...
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Business Analyst, Member Experience
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Business Analyst
vor 1 Monat
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Business Analyst
vor 1 Monat
Melbourne, Österreich Country Road Group VollzeitBusiness Analyst - Digital Product - Customer JourneyJob No.: 997021Location: Melbourne - CBD & InnerJob type: Full-TimeCountry Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands.We are investing in new and existing capabilities and have a number of exciting...
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Senior Quality Analyst
vor 1 Monat
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...
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Senior Quality Analyst
vor 1 Monat
Melbourne, Österreich Efinancialcareers Ltd. VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...
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Senior Quality Analyst
vor 1 Monat
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
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Customer Comms Business Analyst
vor 1 Monat
Melbourne, Österreich Idiom Pty Ltd VollzeitBusiness/Systems Analysts (Information & Communication Technology) Technical (CCM) Business/Systems Analysts Hybrid Working Full time or Contract Be part of a rapidly growing consulting & technology companyEnjoy a rewarding career move with opportunities for developmentBy brand and by thinking, we're "outside the box"About usIdiom is Australia's leading...
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Business Analyst, Member Experience
Vor 7 Tagen
Melbourne, Österreich Everi Pty VollzeitJob Description:At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Customer Comms Business Analyst
vor 1 Monat
Melbourne, Österreich Idiom Pty Ltd VollzeitBusiness/Systems Analysts (Information & Communication Technology)Technical (CCM) Business/Systems AnalystsHybrid WorkingFull time or ContractBe part of a rapidly growing consulting & technology companyEnjoy a rewarding career move with opportunities for developmentBy brand and by thinking, we're "outside the box"About usIdiom is Australia's leading...
Customer Experience Quality Analyst
vor 2 Monaten
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.
Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world.
We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East.
We're a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree.
Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of RoleThe Customer Experience Quality Analyst will play a key role in ensuring high-quality customer interactions.
This individual will focus on assessing whether agents effectively engage with customers in payment collection, compliance and operational processes, driving improvements in agent performance.
The ideal candidate will have strong experience in collections, be detail-oriented, and have the ability to communicate findings to enhance both agent coaching and customer outcomes.Duties and Responsibilities Conduct regular quality assurance checks on customer interactions.Identify areas of risk in customer interactions and propose strategies to address them.Develop, manage, and report on key performance indicators related to customer interaction quality, providing actionable insights.Identify coaching opportunities to improve agent performance in payment collection scenarios.Collaborate with customer experience, training, and leadership teams to design and implement process improvements.Foster a culture of continuous improvement.Administer relevant QA tools used to monitor and ensure the quality of interactions at InDebted.Experience and SkillsExtensive experience in collections, with a focus on evaluating agent engagement in customer payment processes.Experience working with quality scorecards.Strong analytical skills and attention to detail.Excellent communication skills, with the ability to influence others and drive performance improvements.Solid understanding of risk management strategies and regulatory compliance.Our benefitsAdaptive working - We're a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility.Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you're able to balance work and life.Flexible paid leave - Our trust-based leave model isn't capped by standard entitlements.
This means you can choose how much leave you take and when you take it, while balancing business needs.Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity.Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country.Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave.Our benefits packages vary depending on region and role requirements.
Our talent acquisition team will be able to share more during the recruitment process.At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.
We also believe that bringing diverse individuals together allows us to build better products and a better overall company.
InDebted is an Equal Opportunity Employer. #J-18808-Ljbffr
