Channel Optimisation Manager
vor 3 Wochen
Account & Relationship Management (Sales) Full time
The world is more connected than ever.
Smart technology is empowering connectivity everywhere, from our phones and wearables to our homes and cars.
Assurant supports the businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.
So connect with us.
Bring us your best work and your brightest ideas, and we'll bring you a place where you can thrive.
Some of the benefits we offer to our team members are: Development programs and study grants and support for higher educationCultural day off to celebrate what's important to youInternational and Local mentoring programsDiscounted Employee Share Purchase ProgramDiversity panels and employee resource groups6 weeks paid parental leave and Superannuation contributions while on unpaid leaveNovated vehicle leasing2 Mental Health recharge days per yearAnnual health & wellbeing allowance to contribute to your overall wellbeingVolunteering opportunities to give back to a cause that is important to youWhat's the role about? The Channel Optimisation Manager will be responsible for the strategic development of key, assigned clients.
This will include retaining and extending the client contract, building a wide, deep network of client contacts, delivering the annual operating plan, and identifying and delivering growth opportunities.
The role will include supporting the profitable growth of the client, the delivery of the plan, and identification of new business opportunities.
Work alongside the Account Director and liaise with clients in multiple territories to create the annual client plan, ensuring stakeholders are aligned during delivery of this plan.Contribute to the creation and delivery of client P&L as well as identifying and delivering new business opportunities to drive incremental value.Develop and maintain sustainable and profitable long-term relationships with clients, ensuring optimisation and engagement with strong strategic direction.Build effective and strategic client relationships, positioning Assurant as a trusted advisor and be responsible for day-to-day management of the client account.Contribute towards the commercial management, development, and delivery of client plans – being specifically responsible for key accounts.Lead and support the Account Director in the delivery of specific goals within the client plan.Responsible for preparation of meeting materials, minutes & action logs.Responsible for service delivery and ensuring that key SLA and KPIs are delivered.Maintain oversight of the contracted service to the client, quickly identifying and resolving issues which may arise with customer experience via analysis of customer feedback.Responsible for delivery of client requirements via management of an internal virtual team.Support, mentor, and develop new team members.Ensure that both internal and external governance processes are adhered to.Does this sound like you? Excellent Client relationship management skills.Excellent customer service provided through good knowledge of product range, supporting systems, and the business sectors that we work in.A proven ability to build strong relationships with management & key internal stakeholders.Successful track record of delivering customer change initiatives.Knowledge of insurance sales processes, to be able to adapt processes effectively where appropriate to meet customer needs.A broad, up-to-date knowledge of developments within the insurance and financial sectors and the markets in which our partners operate.Ability to identify opportunities to develop and grow the Account.Good interpersonal skills, ability to work as a team member.Skilled in Influencing and negotiation.Effective communications and networking skills.Strong Presentation Skills.Business Consultancy skills.A self-starter that is able to work with minimum supervision.If you think you are a fit for this role, please click the link to apply. Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.
The successful applicant will be subject to relevant background checks such as reference checks and a police check.
At Assurant, we celebrate the differences that make us who we are.
By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work.
By working to remove barriers, we ensure equity for everyone.
The pursuit of inclusion rests with each of us.
Because it's only by listening to and representing the unique voices of every individual that we can innovate for all. For further information about Assurant, please visit our website:
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