Business Development
vor 1 Monat
Business Development & Customer Retention CoordinatorWe are seeking a highly motivated and enthusiastic individual to join our team as a Business Development & Customer Retention Coordinator.
This role is crucial in expanding our presence in the Toowoomba region while ensuring exceptional customer engagement and retention.
The ideal candidate will assist in designing marketing strategies, engaging directly with customers, supporting social media initiatives, and creating Microsoft Word variable data templates for customer use.
A degree or qualifications in marketing are highly regarded.
Key Responsibilities: Research & Lead Generation: Develop and maintain a database of potential business opportunities in the Toowoomba region.Utilize various research tools to identify and target new business leads.Engage directly with customers to build relationships and gather content for social media updates.Capture customer photos and testimonials for use in marketing campaigns.Collaborate with the marketing team to create engaging and relevant social media content.Design and implement multi-channel marketing strategies to attract new customers, including:Email marketingSMS campaignsDirect mailCold calling and onsite visitsAppointment setting for the sales teamWork with the marketing team to track campaign performance and adjust strategies as needed.Customer Retention Program: Lead the design and execution of a "Reconnect and Engage" program to strengthen relationships with existing customers.Develop and manage follow-up communications, loyalty programs, and customer feedback initiatives.Variable Data Templates: Assist in the design and customization of Microsoft Word variable data templates for use by customers, ensuring they meet specific business needs and requirements.Create and assign a list of activities to the sales and support teams, ensuring tasks are aligned with business development goals.Collaborate closely with the sales and support teams to ensure smooth coordination of business growth and retention efforts.Required Qualities: Personality: Enthusiastic, positive, outgoing, and professional.Creativity: Skilled in developing innovative marketing and customer engagement ideas.Customer-Centric: Passionate about delivering exceptional customer experiences and building strong relationships.Communication Skills: Excellent written and verbal communication, with the ability to connect with a wide audience.Requirements: A degree or qualifications in marketing (highly regarded).Experience in customer engagement, business development, or sales roles.Experience or interest in managing social media content and marketing campaigns.Strong organizational and project management skills.Ability to work independently and as part of a collaborative team.Professional demeanor with a passion for driving business growth.#J-18808-Ljbffr
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