Technical Parts Advisor

Vor 4 Tagen

Brisbane, Österreich Hastings Deering Vollzeit

About the Role Due to organisational growth, Hastings Deering is currently recruiting for a Technical Parts Advisor to join our vibrant and inclusive Acacia Ridge based team on a permanent, lifestyle rostered (4 on/5 off, 5 on/4 off, 5 on/5 off) basis.Reporting to the Customer Care Supervisor - Technical , the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contacts are professionally handled, and customer orders are processed promptly and accurately.
This role will involve the following key duties and responsibilities:

Ensure customers technical queries are promptly and accurately interpreted and processed in accordance with company programs and procedures
Ensure customer data is reviewed and updated on every contact made
Promote digital and ecommerce solutions to customers as directed by enterprise initiatives.
This includes, but not limited to marketing campaigns and self-serve applications
Process warranty claims in accordance with company policies and procedures
Ensure related parts selling is practised whenever relevant and beneficial
Manage all transactions in line with company policy and procedures, including, but not limited to data governance, quality management and general guidelines

Essential RequirementsThe successful applicant will demonstrate the following knowledge, skills and attributes:
Minimum 3 years' experience in a similar role within a Heavy Machinery Industry
Intermediate Computer Skills, with experience in Microsoft Office Suite
Advanced written and verbal communication skills
Year 12 school Certificate
You enjoy problem solving and working with other stakeholders in getting outcomes
Having an understanding in Caterpillar parts operation, procedures and product range will by highly regardedBenefitsHastings Deering offers a wide range of benefits including:

A rewarding career with diverse opportunities
A competitive remuneration package
Salary Continuance Insurance
Employee Assistance Program for employees and their families
Discounts on private health, vehicles, travel and more
A culture of inspiration, innovation, collaboration and execution
Ongoing training & support to further your career
Free on-site parking
Annual salary reviews

How to ApplyFor any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at ****** staff members are required to advise their line managers before applying for this role.
PLEASE NOTE: We are closed for the holiday period so applications will not be reviewed between 20 December 2024 and 5 January 2025.

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