Service Management Analyst
Vor 2 Tagen
Service Management Analyst - Asset & ConfigurationJob posted: 20/12/2024Job type: Ongoing - Full TimeOccupation: IT and TelecommunicationsReference: 1962Play a key role in the Emergency Communications Information Services teamSupport the delivery of quality IT Service Management to assist the business achieve its goalsPermanent full-time opportunity based in Burwood EastAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field.About the RoleThe Service Management Analyst – Asset and Configuration is a key role within the Emergency Communications Information Services (ECIS) team, which will facilitate the end-to-end analysis and understanding of Triple Zero Victoria's ICT Hardware and Software asset and configuration management capabilities.Reporting to the Manager, Services Management, the role's purpose is to support the delivery of streamlined and high-quality IT Service Management to assist the business to achieve its objectives.Day to day responsibilities include:Facilitate end-to-end asset and configuration management for Triple Zero Victoria ICT Hardware and software, ensuring alignment with all relevant processes and policies.Develop and oversee asset and configuration management processes, tools, and knowledge articles, while delivering regular training to ECIS personnel and stakeholders.Manage the ServiceNow asset and configuration management databases, ensuring data integrity and accuracy, and conducting regular audits for continual improvement.Collaborate with ECIS Asset Owners to capture, manage, and track the lifecycle of ICT assets and Configuration Items, and to enhance Configuration Management Database Discovery processes.Compile and analyse reports on asset and configuration utilisation, accuracy, and compliance, supporting operational effectiveness and continuous improvement.About YouTo be successful in this role, you will have extensive experience in IT Asset and/or Configuration Management and be able to effectively communicate and partner with both internal and external stakeholders to ensure successful outcomes.ServiceNow Service Management Fundamentals certificationDemonstrated experience using ServiceNow CMDB and IT Asset Management modules.Strong communication and interpersonal skills and the ability to work with a wide range of stakeholders.Proven experience in problem management in a highly complex systems environment.What We Can Offer YouYou will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:Employee assistance program for employees and eligible family membersDiscounted health insurance, banking services and gym membership'Memberlink' discount card, accepted by 1,000's of retailers and services providersFree staff parking at all our sitesSalary packaging options after an initial service periodTriple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability, and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.How to ApplyClick the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.Recruitment agency applications will not be accepted.Applications must be submitted by 11.59pm, Sunday 12 January 2025.Other Relevant InformationApplicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed-term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via ******.
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