Senior Customer Success Manager
vor 1 Monat
About the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will also amplify the voices of the customers in your region internally by driving continuous feedback into our Product, Engineering, and Customer Experience teams on ways we can better serve our customers. Contentful is growing our presence in APJ and ANZ so this is an exciting opportunity to establish the foundation for this region and drive its success.What to expect?Continue onboarding new customers and lead cross-functionally with sales and professional services to ensure value expectations are aligned and achieved from the beginningUnderstand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and successProactively monitor and engage customers to drive increased value from Contentful's platformThe ideal candidate will act as a "player-coach" able to drive success in the details, but also have the bigger picture of overall company growthBuild and own relationships across a full book of business and embody the trusted advisor roleDrive product adoption, customer satisfaction, and overall influence on customer health scoresLead effective and consistent customer Business Reviews based on the defined Business Review rubricDeliver Product Roadmaps to customers and walk through the functionalityProactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewalsFlag and proactively mitigate risks within a book of businessTranslate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMsPrioritize accounts to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframeSpearhead and organize community events and customer visitsPrepare to travel ~25% annually for customer onsite meetingsWhat you need to be successful?7+ years of experience in customer-facing roles such as Customer Success Associate/Manager, Technical Account Manager, Solution Engineer, or similar. Ideally, as a part of a SaaS organizationNeeds to be a self-starter, able to navigate uncertain and matrixed environmentsExperience in growing SaaS business in APJ is critical given the unique nature of the APJ dynamic and ecosystemStrong cross-functional participation and collaboration as a key team playerAbility to marshal resources internally that may be in other locations and time zones to ensure the success of Customers in the regionHistory building alignment and relationships with both technical and business users, both at the individual contributor and the executive levelMeet and exceed expectations with significant autonomy and independenceAbility to understand Contentful APIs, as well as the modern content management and digital experience stackStrong oral and written communication and presentation skills, with an ability to weave data analysis into storytellingAbility to prioritize and manage time and competing requests effectivelyIndependently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools)Support broader CSM team as needed through various channelsCommitment to create, maintain and drive the path forward with a personal development planIdentifies opportunities for internal thought leadership discussionsExperience with content management systems is a bonusWhat's in it for you?Join an ambitious tech company reshaping the way people build digital experiencesHealthcare packages and time off programs are available through TargetCW, or your contracting agency.Full-time employees receive Stock Options for the opportunity to share in the success of our companyA personal education budget to improve your skills and grow in your careerEnjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work dutiesAn annual wellbeing stipend to care for your physical, financial, or emotional healthA monthly communication phone/internet stipend and phone hardware upgrade reimbursement.New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.Who are we?Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.Everyone is welcome here"Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical (dis)ability, or length of time spent unemployed. We invite you to apply and join usIf you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
#J-18808-Ljbffr
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Bigcommerce Pty. Ltd. VollzeitBigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Dataiku VollzeitThis job is with Dataiku, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
Vor 3 Tagen
Sydney, Österreich Safetyculture VollzeitSenior Customer Success Manager - TrainingSydneySafetyCulture Training – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million...
-
Senior Customer Success Manager
Vor 2 Tagen
Sydney, Österreich Safetyculture VollzeitSenior Customer Success Manager - TrainingSydneySafetyCulture Training – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Contentful VollzeitJob Description About the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional...
-
Contentful | Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional Services teams.You...
-
Senior Customer Success Manager
Vor 5 Tagen
Sydney, Österreich Vertice VollzeitVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud.Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.Founded by serial entrepreneurs, Roy and...
-
Senior Customer Success Manager
Vor 7 Tagen
Sydney, Österreich Vertice VollzeitVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.Founded by serial entrepreneurs, Roy and...
-
Senior Customer Success Manager, Commercial
vor 1 Monat
Sydney, Österreich Culture Amp VollzeitThis is a Senior Customer Success Manager, Commercial role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Camp** Culture Amp is a fast growth organisation...
-
Senior Customer Success Manager, Commercial
vor 2 Monaten
Sydney, Österreich Culture Amp VollzeitWhat You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager, Commercial
vor 2 Monaten
Sydney, Österreich Culture Amp VollzeitWhat You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager
vor 2 Monaten
Sydney, Österreich Careerarc VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Senior Customer Success Manager
vor 3 Monaten
Sydney, Österreich Careerarc VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Senior Vice President, Customer Success
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAs the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers.Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships...
-
Senior Director, Customer Success
vor 2 Monaten
Sydney, Österreich Deputy VollzeitThis is a Senior Director, Customer Success role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐**The Role** The Senior Director of Customer Success is responsible for driving customer...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Salsify VollzeitSalsify's Australian-based arm is SKUvantage, an acquisition made in October 2021. SKUvantage is Australia's leading provider of products and services to help retailers, distributors, and manufacturers deliver engaging digital product content to buyers, with less time, cost, and effort.We are now recruiting for an energetic and self-motivated individual to...
-
Senior Customer Success Manager
vor 4 Wochen
Sydney, Österreich Miro Group VollzeitThe Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, Professional Services and Support teams.CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.About the RoleMiro is growing its...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Logicalis Australia VollzeitLogicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you!What you...
