Senior Customer Success Manager
Vor 7 Tagen
Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.
Founded by serial entrepreneurs, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market. Following a remarkable 7x ARR growth in 2023, Vertice has raised a total of $51 million to date. The Series B funding round, announced in January 2024, aims to fuel global expansion and drive product innovation.
We're well positioned to achieve our mission but we need the right people to ensure it happens. We're looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you'll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact.
The Role As a Vertice Senior Customer Success Manager you'll be focusing on delivering amazing service to our strategic customers so they achieve great value from our product. You'll be a key member of our post-sales team, acting as the face of Vertice for our customers, but also working with all areas of the business to ensure the customer's goals are achieved and we hit our revenue and retention targets. As a customer champion it's key you provide detailed feedback promptly to support business development, but also promote product usage to our users.
Responsibilities Own the customer lifecycle for our largest accounts, from onboarding, mid-cycle management through to renewal, building key relationships quickly while creating customer advocacy.Take a consultative approach to understand each customers' unique requirements - ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers' problems.Lead compelling business and ROI reviews with C-suite stakeholders, using data analysis to demonstrate the value of our service.Identify customer growth opportunities and execute plans to earn additional spend from the customer.Work collaboratively with internal teams to ensure customer feedback is captured and addressed, constantly prioritizing the most meaningful product impacts to your customer profile.Requirements Experience working complex enterprise deal cycles: managing multiple C-level stakeholders with competing priorities.Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/how to engage internal executive sponsors.Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals.Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support.Clear, confident and compelling communicator — in writing, in conversation, in front of customers and internally.Superb, active listening skills and the ability to dig deeper to uncover customer pain points, product feedback and key objectives.Passionate about the value of great customer service – achieved extraordinary results as part of a high energy and dynamic team for enterprise customers.You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it.Why join Vertice? Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.Work with passionate and talented teams that value your contributions and expertise.Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.Share in our success with equity options.Final things to note We like to deal directly with our candidates so no agencies please
If you aren't sure this job applies to you, feel free to send your CV to ******, and we'll be happy to take a look and see if you could be a good fit anywhere else in our business
Apply for this jobFirst Name *
Last Name *
Email *
Phone *
Resume/CV *
Salary Expectations *
Notice Period *
Do you require sponsorship to work in Australia? * Select...
Are you OK to commute 2 days a week into the CBD (Sydney Office)? * Select...
#J-18808-Ljbffr
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Bigcommerce Pty. Ltd. VollzeitBigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Dataiku VollzeitThis job is with Dataiku, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
Vor 3 Tagen
Sydney, Österreich Safetyculture VollzeitSenior Customer Success Manager - TrainingSydneySafetyCulture Training – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million...
-
Senior Customer Success Manager
Vor 2 Tagen
Sydney, Österreich Safetyculture VollzeitSenior Customer Success Manager - TrainingSydneySafetyCulture Training – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million...
-
Senior Customer Success Manager
vor 2 Monaten
Sydney, Österreich Contentful VollzeitJob Description About the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional...
-
Contentful | Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional Services teams.You...
-
Senior Customer Success Manager
Vor 6 Tagen
Sydney, Österreich Vertice VollzeitVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud.Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.Founded by serial entrepreneurs, Roy and...
-
Senior Customer Success Manager, Commercial
vor 1 Monat
Sydney, Österreich Culture Amp VollzeitThis is a Senior Customer Success Manager, Commercial role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Camp** Culture Amp is a fast growth organisation...
-
Senior Customer Success Manager, Commercial
vor 2 Monaten
Sydney, Österreich Culture Amp VollzeitWhat You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager, Commercial
vor 2 Monaten
Sydney, Österreich Culture Amp VollzeitWhat You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager
vor 2 Monaten
Sydney, Österreich Careerarc VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Senior Customer Success Manager
vor 3 Monaten
Sydney, Österreich Careerarc VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Senior Vice President, Customer Success
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAs the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers.Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships...
-
Senior Director, Customer Success
vor 2 Monaten
Sydney, Österreich Deputy VollzeitThis is a Senior Director, Customer Success role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐**The Role** The Senior Director of Customer Success is responsible for driving customer...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Salsify VollzeitSalsify's Australian-based arm is SKUvantage, an acquisition made in October 2021. SKUvantage is Australia's leading provider of products and services to help retailers, distributors, and manufacturers deliver engaging digital product content to buyers, with less time, cost, and effort.We are now recruiting for an energetic and self-motivated individual to...
-
Senior Customer Success Manager
vor 4 Wochen
Sydney, Österreich Miro Group VollzeitThe Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, Professional Services and Support teams.CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.About the RoleMiro is growing its...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Logicalis Australia VollzeitLogicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you!What you...
