Operations / Business Manager
vor 4 Wochen
Management - Store (Retail & Consumer Products) Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide.
With high performing management, the company is sustainably transforming to offer a great customer experience.
About the role We are looking for an Operations / Business Manager to join our team based at our Brisbane location.
You will be responsible for managing the day-to-day operations of 5 locations including management of key Branch staff.
This is a very high-paced and fluid environment; you will enjoy working at a quick pace and love adding value to the business through strategic business decisions.
The key components are ensuring the overall business is operating efficiently and our core values are adhered to.
As we are a 7-day-a-week operation, we expect you to fully understand the expectations this involves.
The successful candidate will be rewarded commensurate with knowledge, skills, experience, and performance plus Superannuation.
Your role and responsibilities: Perform all duties in line with the Alpha Values of Accountability, Honesty, Loyalty, Respect & Trust.Manage, lead, and develop a team of staff to the highest levels of performance and job satisfaction by developing their skills, knowledge, and behaviours.Adhere to all legislative requirements and industry awards pertaining to performance management, contractual, award rates, vehicle rental agreements, etc., while following company policy and procedures.Undertake recruitment, onboarding, and training activities.Ensure branch rostering is effective to meet demand, controlling costs (P&L), increasing sales, meeting targets, and KPIs.Ensure compliance and workplace health & safety, and operational risks and incidents are reported and managed effectively in accordance with policies and procedures.Ensure fleet integrity, including roadworthiness, fleet check accuracy, managing damage control, and general maintenance tasks are completed.Provide flexibility to assist across locations where required.We can offer you: A performance-driven culture that reflects honesty, respect, accountability, trust, and loyalty.
We are focused on continual improvement, innovation, teamwork, safety-first mentality, and giving back to our communities.
You will be recognised for your work efforts and milestones, and your personal and professional growth and development will be supported.
You will access a diverse range of benefits, many of which are at the top of people's wish lists in 2024, including:
Learning and development opportunities aligned to your role and career aspirations.A commitment to diversity and inclusion, to name a fewAbout you: You will be able to demonstrate:
Previous operations experience within a Car Rental, Fleet, Tourism, Retail, or Customer service and sales environment with managing people or teams and desire to learn and grow in the industry.Excellent people management and communication skills.Effective problem-solving and decision-making skills.Understanding of relevant industry awards and legislative requirements.Safety, Compliance, Risk, and Issue management experience.Growth mindset, strong emotional intelligence, and must be able to work under pressure while maintaining a positive attitude and resilience.Ability to multitask, as well as be highly organised with strong attention to detail.Experience in dealing with customer issues and conflict resolution.Willingness to get involved in the business at all levels while demonstrating our company values and leading by example.Have own reliable transport to and from branch.We encourage applicants genuine in their interest to apply today.
Only short-listed candidates will be contacted.
Respectfully, we will not be accepting submissions on behalf of agencies.
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