Hotel Receptionist
Vor 5 Tagen
Job Title: Hotel Receptionist
Location: Bold Hotel, Southport
Employment Type: Full-Time
About Us:
The Bold Hotel is a charming 23-bedroom boutique hotel, known for its personalised service and welcoming atmosphere.
We take pride in offering our guests a unique and memorable stay, blending modern comfort with a touch of classic elegance.
Job Summary:
We are looking for a friendly, professional, and organised Hotel Receptionist to join our team.
As the first point of contact for our guests, you will play a crucial role in ensuring a positive guest experience from arrival to departure.
You will manage reservations, check-ins, and check-outs, and provide exceptional service throughout the guest's stay.
Familiarity with the Reslynx/Guestline booking system is not essential for this role but is beneficial.
Key Responsibilities: Guest Services: Greet and welcome guests with a warm and friendly demeanor.
Assist with check-in and check-out procedures, ensuring a smooth and efficient process.Reservation Management: Handle bookings and reservations using the Reslynx/Guestline system.
Ensure that all reservations are accurately recorded and updated.Front Desk Operations: Manage all front desk tasks, including answering phone calls, responding to emails, and assisting with guest inquiries or requests.Payment Processing: Handle guest payments, process transactions, and maintain accurate billing records.Guest Relations: Provide guests with information about hotel services, local attractions, and dining options.
Address any issues or complaints promptly and professionally.Administrative Duties: Maintain accurate guest records, prepare daily reports, and coordinate with other departments to ensure seamless guest experiences.Security and Safety: Monitor the security of the hotel, ensuring that all areas are secure, and report any suspicious activity.Qualifications: Experience: Previous experience as a hotel receptionist or in a similar customer service role is preferred.Technical Skills: Proficiency with the Reslynx/Guestline booking system is preferred.
Familiarity with other hotel management software is a plus.Communication: Excellent verbal and written communication skills.
Ability to interact with guests and staff in a friendly and professional manner.Organisation: Strong organisational skills with attention to detail.
Ability to multitask and manage time effectively.Problem-Solving: Capable of handling guest issues with tact, diplomacy, and a positive attitude.Flexibility: Willingness to work a variety of shifts, including weekends and holidays.Benefits: Free Gym MembershipEmployee discounts on hotel stays and dining across the companyOpportunities for professional development and career advancementA friendly and supportive work environmentJob Types: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 25 – 40 per week
Work Location: In person
Application deadline: 31/01/2025
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