Customer Service Agent For Airline

Vor 2 Tagen


Melbourne, Österreich Thehouseofmercier Vollzeit

Customer Service Agent For Airline - No Experience Needed - Work RemoteThe House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.
We are currently seeking enthusiastic individuals to join our team as Customer Service Agents for an airline, a role that offers the flexibility of remote work.
This position is perfect for those looking to kickstart their career in the customer service industry, especially within the thriving online media sector.
As a Customer Service Agent, you will engage with customers from diverse backgrounds, assisting them with their travel inquiries and ensuring they receive top-notch service.
What sets this opportunity apart is that no prior experience is needed; we believe in providing comprehensive training to help you succeed in this role.
Join us at The House of Mercier, where we connect talent with opportunity, and be part of a supportive team that values your growth and development, while serving a critical function in the airlines' customer service experience.
ResponsibilitiesAssist customers with inquiries regarding flight bookings, cancellations, and changesProvide accurate information about airline policies and proceduresHandle customer complaints and resolve issues in a professional mannerUse various communication channels such as phone, email, and chat to assist customersMaintain a positive and empathetic attitude toward customers at all timesDocument customer interactions and update their information in the database accuratelyCollaborate with team members to improve service efficiency and customer satisfactionRequirementsStrong communication skills, both verbal and writtenAbility to work independently in a remote environmentFlexible schedule to accommodate varying customer needsBasic computer skills and familiarity with customer service softwareA high school diploma or equivalentExcellent problem-solving skills and ability to think on your feetDesire to learn and grow within the customer service fieldBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork From HomeFree Food & SnacksWellness ResourcesStock Option PlanSeniority levelEntry level
Employment typeFull-time
Job functionCustomer Service
IndustriesIT Services and IT Consulting
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