Customer Service

vor 1 Monat


Melbourne, Österreich 2XM Recruit Vollzeit

2XM Recruit is a specialist resourcing company across Australia, sourcing and placing talent within Engineering, Rail, Mining, Government, Renewables and the Construction industries.
Our mission is to make a positive difference, champion best practices, and be recognized for our people and partnership approach.
We are excited to announce we are now partnered with a global leader in automation and robotics employing over 7,500 people worldwide and have an exciting opportunity to join their growing team in Australia.
They're on an exciting growth trajectory and have an opportunity for a Language Specialist / Intepreter, to join their international communucation centre team
Role Purpose The role of Technical Interpreter works closely with our clients international customer base, acting as the 1st line of support when reaching out for a solution.
This role will see you building rapport with clients across their global customer base, whilst utilising your language skills in German and Italian.
You will be required to deal with 1st line enquiries and deploy effective questioning techniques to gain a deeper understanding of the customers issue and the system it relates to.
In turn, allowing you to engage the correct internal resources / team members, to then assist the customer in solving the problem.
More importantly, NO PREVIOUS TECHNICAL EXPERIENCE IS REQUIRED.
The only mandatory experience is the german language with, the ability to also speak either Italian, Spanish or French.
All other required information, both technical and systems based, will be taught on the job
Tasks and Duties Answer incoming calls and noting down the issue descriptions in the respective customer's language Interpret between the customers and the technicians Classify the issues and gather all the by the technicians needed information Prioritize incidents Create tickets in the SAP C4S ticket system and assign them to the appropriate technical team / 2nd level technician Make outbound calls and/or gather additional information if the issue descriptions are incomplete Check the customer's contact information and add or edit customer data if necessary Process mails from customers Translate mails to ensure clear communication between the customer and the technical departments Give status information to the customers - Verbal and written Create, translate and send out final reports of the incidents Translate RFC/Change Requests and send them to the customer in their respective language Organization of appointments for RFC/Change Requests Do preparatory work for technical interventions Help the customers to navigate through E-insight (customer platform) First point of escalation / first point of contact for Incident Management Continuously work on improving one´s own technical knowledge Continuously work on improving internal processes Contributing in the optimization and further development of the various software in use Interpret customer trainings on-site at the customers The Ideal Candidate Will Have Distinct ability to perform error and problem analysis as well as the ability to develop appropriate solution concepts Ability to take decisions, even when under pressure or in uncertain and unstructured situations Ability to proactively establish contacts and relationships with various groups of people such as customers, customer technicians and colleagues from other departments Taking on a mediator role between the customers and the technicians Strong team skills and being able to apply them in the different specialist areas within the department Ability to carry out tasks independently Keep composure in any situation and express solidarity with the company Express and demonstrate positive attitude towards the area of responsibility and the company in general Reliability and ability to work under pressure Ability to complete task in a timely manner and in good quality, even during periods of high workload Open-mindedness Ability to deal with conflicts openly and at an early stage Willingness and capability to continuously learn, acquire additional professional skills and adapt to new requirements Ability to recognize potential for improvement in one's own work environment and to actively participate in the implementation of courageous and creative solutions.
Minimum Requirements Excellent command of spoken and written English and German Fluency in at least one additional modern foreign language (Italian, Spanish or French) Willingness to acquire a deep understanding of the workflow processes - inhouse training provided Strong working knowledge of the microsoft office suite of products, predominantly - Outlook, Word and Excel What's In It For You As an interpreter or modern language student, the opportunity to join a business in a full time capacity whilst utilising your abilities in a technical environment
Be part of a global team, dealing with global customers Huge amounts of support and internal training to help you grow your knowledge base 12 months into the role, the opportunity to travel internationally to their HQ Competitive annual salary Static work hours, 8am to 4pm Immediate start Opportunity work within the future of Engineering, Automation
If this sounds like an opportunity you'd like to be considered for, please Apply Now or, send your details through to ******.



  • Melbourne, Österreich Regional Air Service Vollzeit

    We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via...


  • Melbourne, Österreich 3R Truck Service Vollzeit

    We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...


  • Melbourne, Österreich Service Stream Vollzeit

    Payroll and Customer Service AdministratorApply locations VIC - Melbourne - 655 Collins StTime type: Full timePosted on: Posted TodayTime left to apply: End Date: December 1, 2024 (29 days left to apply)Job requisition id: JR-114203Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryPlatform to excel your career in Payroll in an ASX-listed...


  • Melbourne, Österreich Service Stream Vollzeit

    Payroll and Customer Service Administrator Apply locations VIC - Melbourne - 655 Collins StTime type: Full timePosted on: Posted TodayTime left to apply: End Date: December 1, 2024 (29 days left to apply)Job requisition id: JR-114203Primary Location VIC - Melbourne - 655 Collins StJob Description Summary Platform to excel your career in Payroll in an...


  • Melbourne, Österreich Service Stream Vollzeit

    Payroll and Customer Service Administrator Apply locations VIC - Melbourne - 655 Collins St Time type: Full time Posted on: Posted Today Time left to apply: End Date: December 1, 2024 (29 days left to apply) Job requisition id: JR-114203 Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Platform to excel your career in Payroll in an...


  • Melbourne, Österreich Service Electric Cablevision, Inc. Vollzeit

    Position: Customer Service RepresentativePlease review the details of the position below and click "Apply" to submit your resume.Date Posted:09/01/2022Job Location:SunburyShift Hours/Job Type:Full-time customer service position in our Sunbury location. Work schedule hours will be Tues.-Fri 10:30am-7:00pm and Saturdays 8:30am-5:00pm.Reports To:Office...


  • Melbourne, Österreich Service Electric Cablevision, Inc. Vollzeit

    Position: Customer Service RepresentativePlease review the details of the position below and click "Apply" to submit your resume.Date Posted:09/01/2022Job Location:SunburyShift Hours/Job Type:Full-time customer service position in our Sunbury location.Work schedule hours will be Tues.-Fri 10:30am-7:00pm and Saturdays 8:30am-5:00pm.Reports To:Office...

  • Customer Service

    vor 3 Wochen


    Melbourne, Österreich Exelot Ltd Vollzeit

    Customer Service Representative, AustraliaWe are seeking a talented and customer-focused Customer Service Representative to join our innovative team in Australia.As a key player in our customer service department, you'll have the opportunity to provide exceptional support to our clients, ensuring their satisfaction with Exelot's logistics...

  • Customer Service Manager

    vor 2 Monaten


    Melbourne, Österreich Yogita Staffing Solution Vollzeit

    Our company is searching for a motivated and experienced customer service manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the...


  • Melbourne, Österreich Navigate Australia Pty Ltd Vollzeit

    Navigate Australia Pty Ltd – Melbourne VICOur clients in professional service and marketing services are seeking a dynamic and experienced Customer Service Manager to lead the customer service team. The ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record in managing and motivating teams.About...


  • Melbourne, Österreich Navigate Australia Pty Ltd Vollzeit

    Navigate Australia Pty Ltd – Melbourne VICOur clients in professional service and marketing services are seeking a dynamic and experienced Customer Service Manager to lead the customer service team.The ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record in managing and motivating teams.About...


  • Melbourne, Österreich Budget Car And Truck Rental Vollzeit

    Company: Wheelton Investments (Budget Car and Truck Rental Franchise)About Us:Wheelton Investments is a leading car rental franchise with nine locations across Melbourne. We pride ourselves on delivering exceptional customer service and creating lasting customer relationships. We're seeking a dynamic Customer Service Manager to lead and elevate our customer...


  • Melbourne, Österreich Budget Car And Truck Rental Vollzeit

    Company: Wheelton Investments (Budget Car and Truck Rental Franchise)About Us: Wheelton Investments is a leading car rental franchise with nine locations across Melbourne. We pride ourselves on delivering exceptional customer service and creating lasting customer relationships. We're seeking a dynamic Customer Service Manager to lead and elevate our customer...

  • Customer Service Manager

    vor 2 Monaten


    Melbourne, Österreich Global Vision Recruitment Vollzeit

    GVRC on Behalf of SSS Tyres & WheelsPosition: Customer Service ManagerSalary: $108,000 plus 11.5% superannuationHours: 44 hoursMode: Full-TimeLocation: 102-108 Williams Road Dandenong South VIC 3175Experience required: Minimum 2 years' experience in relevant rolesJoin Our Team at SSS Tyres & Wheels!Are you a passionate and experienced Customer Service...


  • Melbourne, Österreich Michael Page Australia Vollzeit

    Free onsite parkingSupportive Team EnvironmentAbout Our Client Our client is a well-established entity within the Business Services industry.With a workforce that exceeds 1000 members, they have a notable presence in their sector.They pride themselves on their commitment to customer service and their ability to provide a supportive work environment for their...


  • Melbourne, Österreich Australian Skilled Migration Vollzeit

    Full timeAre you passionate about delivering exceptional customer experiences and leading high-performing teams? Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.In this role, you will be instrumental in driving our...


  • Melbourne, Österreich Specsolutions Vollzeit

    Full timeJob Title: Customer Service Call Center Representative Company: UES International Location: Hybrid (Remote and On-Site) Australia wide. About Us: UES International provides specialised industrial hardware, rubber, seating, furniture and fitout solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle...


  • Melbourne, Österreich Australian Skilled Migration Vollzeit

    Full timeAre you passionate about delivering exceptional customer experiences and leading high-performing teams?Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.In this role, you will be instrumental in driving our...


  • Melbourne, Österreich Freelancing Vollzeit

    Earn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers.You will provide them with information, assistance, and...

  • Customer Service Officer

    vor 5 Stunden


    Melbourne, Österreich Michael Page Australia Vollzeit

    Hybrid Full-time roleMelbourne CBD LocationAbout Our ClientThe client is a leading firm in the business services sector. With a workforce exceeding 4,000, they are a titan in their industry, with a vast network across Australia. They are known for their commitment to excellence and a focus on continuous improvement.Job DescriptionHandle customer inquiries...