Customer Service Manager
vor 2 Monaten
Company: Wheelton Investments (Budget Car and Truck Rental Franchise)
About Us: Wheelton Investments is a leading car rental franchise with nine locations across Melbourne. We pride ourselves on delivering exceptional customer service and creating lasting customer relationships. We're seeking a dynamic Customer Service Manager to lead and elevate our customer service operations.
Role Overview: As the Customer Service Manager, you will play a key role in ensuring our team delivers the best possible service to our customers. You will be responsible for developing, implementing, and maintaining customer service policies and procedures, training staff on customer service techniques, and overseeing the management of customer feedback and reviews.
Key Responsibilities: Develop and Implement Policies: Create and maintain customer service policies, ensuring consistency across all branches.Staff Training: Conduct regular training sessions for staff on customer service skills, including handling difficult customers, managing inquiries, and resolving complaints.Review Management: Train staff on responding to online reviews and customer feedback. Personally respond to escalated or complex customer reviews.Customer Interaction Oversight: Ensure all customer interactions, from inquiries to after-sales support, meet company standards.Continuous Improvement: Regularly assess and improve customer service processes to enhance customer satisfaction and loyalty.Team Collaboration: Work closely with the branch managers and the social media coordinator to ensure consistent messaging and brand tone in responses.Performance Monitoring: Track and monitor customer service metrics, such as customer satisfaction scores and review ratings, providing insights for improvement.Problem Resolution: Handle complex customer service issues and escalations, providing guidance and support to staff in resolving disputes.Feedback Collection: Implement systems for collecting and analyzing customer feedback to inform future improvements.Requirements: At least 1 year of proven experience in customer service managementAt least a Diploma qualification in a relevant field.Strong leadership skills, with the ability to coach, train, and inspire staff.Excellent verbal and written communication skills.Experience with creating and implementing customer service policies and procedures.Strong problem-solving abilities and experience handling escalated customer issues.Familiarity with online review platforms (Google, Yelp, etc.) and social media.Ability to multitask and prioritize in a fast-paced environment.Proficiency in Chinese (Cantonese or Mandarin) is preferred but not required.Holds a valid driver's license.Experience with ABG operating systems (WAND/Wizard) is preferred but not required.Experience in the car rental or hospitality industry (preferred but not required).Benefits: Competitive salary based on experience.Annual performance-based bonuses.Ongoing professional development and training opportunities.Opportunity to lead customer service operations across multiple branches.Company-provided tools and resources, including a laptop and phone.Supportive work environment with opportunities for career progression.Paid leave entitlements.Join us and take the lead in shaping a world-class customer experience
How to Apply: Send your resume and a cover letter outlining your experience and why you're the right fit for this role to ******. We look forward to hearing from you
#J-18808-Ljbffr
-
Customer Service Representative
vor 1 Monat
Melbourne, Österreich Service Electric Cablevision, Inc. VollzeitPosition: Customer Service RepresentativePlease review the details of the position below and click "Apply" to submit your resume.Date Posted:09/01/2022Job Location:SunburyShift Hours/Job Type:Full-time customer service position in our Sunbury location.Work schedule hours will be Tues.-Fri 10:30am-7:00pm and Saturdays 8:30am-5:00pm.Reports To:Office...
-
Customer Service Manager
vor 2 Monaten
Melbourne, Österreich Yogita Staffing Solution VollzeitOur company is searching for a motivated and experienced customer service manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the...
-
Customer Service Manager
vor 3 Monaten
Melbourne, Österreich Global Vision Recruitment VollzeitGVRC on Behalf of SSS Tyres & WheelsPosition: Customer Service ManagerSalary: $108,000 plus 11.5% superannuationHours: 44 hoursMode: Full-TimeLocation: 102-108 Williams Road Dandenong South VIC 3175Experience required: Minimum 2 years' experience in relevant rolesJoin Our Team at SSS Tyres & Wheels!Are you a passionate and experienced Customer Service...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Navigate Australia Pty Ltd VollzeitNavigate Australia Pty Ltd – Melbourne VICOur clients in professional service and marketing services are seeking a dynamic and experienced Customer Service Manager to lead the customer service team. The ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record in managing and motivating teams.About...
-
Customer Services Officer
vor 2 Monaten
Melbourne, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Navigate Australia Pty Ltd VollzeitNavigate Australia Pty Ltd – Melbourne VICOur clients in professional service and marketing services are seeking a dynamic and experienced Customer Service Manager to lead the customer service team.The ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record in managing and motivating teams.About...
-
Customer Service Representative
vor 2 Monaten
Melbourne, Österreich Regional Air Service VollzeitWe are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitAbout Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle.With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. But we aren't just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the...
-
Customer Service Manager
Vor 5 Tagen
Melbourne, Österreich Talent Effect Pty Ltd VollzeitFull time This contemporary design-led business is genuine and inclusive when it comes to its people.Developing product that brings them to the forefront of their sector, they have seen phenomenal growth and are poised to continue this.They work hard, take pride and strive for a sustainable business model in all areas.Constantly evolving and delivering...
-
Customer Service Manager
Vor 5 Tagen
Melbourne, Österreich Talent Effect Pty Ltd VollzeitFull timeThis contemporary design-led business is genuine and inclusive when it comes to its people.Developing product that brings them to the forefront of their sector, they have seen phenomenal growth and are poised to continue this.They work hard, take pride and strive for a sustainable business model in all areas.Constantly evolving and delivering growth...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Australian Skilled Migration VollzeitFull timeAre you passionate about delivering exceptional customer experiences and leading high-performing teams? Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.In this role, you will be instrumental in driving our...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Australian Skilled Migration VollzeitFull timeAre you passionate about delivering exceptional customer experiences and leading high-performing teams?Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.In this role, you will be instrumental in driving our...
-
Customer Service Manager
vor 2 Monaten
Melbourne, Österreich X15Ventures VollzeitWe are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend Home-in to all their customers.Home-in provides conveyancing...
-
Revenue & Customer Service Manager
vor 2 Monaten
Melbourne, Österreich Tasfoods Ltd VollzeitAn exciting opportunity exists for a full-time Revenue & Customer Service Manager to join the TasFoods team based at the Nichols Poultry site in Sassafras in North West Tasmania.The Revenue & Customer Service Manager is responsible and accountable for maximising revenue through the effective management of customer stock allocation and the customer service...
-
Customer Service Manager
vor 1 Monat
Melbourne, Österreich Buscojobs AU C2 VollzeitFull time As a global leader in our field, we are committed to developing products that set new benchmarks in the industry.We are proud to cultivate a vibrant and inclusive workplace where innovation and teamwork flourish.Join us to be part of a progressive company that prioritises your development and empowers you to make an impact.We are offering exciting...
-
Customer Service Manager
vor 2 Wochen
Melbourne, Österreich Labelmakers Group VollzeitFull timeLabelmakers Group is one of the foremost awarded manufacturers of innovative packaging products and packaging solutions to the fast-moving consumer goods sector, mostly large multinationals in the general food and beverage markets.The Company is a private multisite business in Australia and New Zealand, employing well over 600 people, with the...
-
Payroll And Customer Service Administrator
vor 2 Monaten
Melbourne, Österreich Service Stream VollzeitPayroll and Customer Service AdministratorApply locations VIC - Melbourne - 655 Collins StTime type: Full timePosted on: Posted TodayTime left to apply: End Date: December 1, 2024 (29 days left to apply)Job requisition id: JR-114203Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryPlatform to excel your career in Payroll in an ASX-listed...
-
Payroll And Customer Service Administrator
vor 2 Monaten
Melbourne, Österreich Service Stream VollzeitPayroll and Customer Service Administrator Apply locations VIC - Melbourne - 655 Collins St Time type: Full time Posted on: Posted Today Time left to apply: End Date: December 1, 2024 (29 days left to apply) Job requisition id: JR-114203 Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Platform to excel your career in Payroll in an...
-
Customer Service Manager
vor 2 Monaten
Melbourne, Österreich Buscojobs AU C2 VollzeitFull timeAs a global leader in our field, we are committed to developing products that set new benchmarks in the industry. We are proud to cultivate a vibrant and inclusive workplace where innovation and teamwork flourish. Join us to be part of a progressive company that prioritises your development and empowers you to make an impact. We are offering...
-
Customer Service
vor 1 Monat
Melbourne, Österreich Seek.Com.Au VollzeitCustomer Service & Administration ManagerWe are a leading distributor of organic and natural food products based in Campbellfield, Victoria.Recognised as one of the major importers and distributors of health and wellbeing products across Australia, we offer a diverse range of unique brands, from gluten-free foods to skincare.As a national supplier, we...
