End User Computing
vor 3 Monaten
Sydney, New South Wales, Australia
IT Contract - Service Desk Analyst / Desktop Support Level 2 Operator / Active Directory Services SME
We are looking for an EUC Consultant to join a project in Sydney.
You will be part of a large support team providing IT support to a large user base organization.
Requirements Provide 2nd level PC/Application/Peripheral support via phone, email, face to face, and remote support tools. Resolve incidents and action tasks/service requests. Perform user/department relocations. Maintain/support devices such as multi-function printers and scanners. Liaise with vendors and other third parties to arrange repair of faulty equipment or service. Incident ownership and escalation. Ensure response and resolution targets are met. Create/maintain relevant documentation, procedures, and the company-wide Asset Register. Experience supporting meeting room A/V equipment. Network Troubleshooting (Patching, Lead testing). Corporate Security Investigations. Working knowledge of the ITIL framework (Privilege Management for Windows, Remote Support, Privilege Remote Access is a plus). Support system maintenance tasks, incidents, and break/fix response including on-call. Documentation and upkeep of shared knowledge of all aspects of the toolset as appropriate with other support teams. About Us Zone IT Solutions is an Australia-based Recruitment Company specializing in Digital, ERP, and larger IT Services.
We offer flexible, efficient, and collaborative solutions to any organization that requires IT expertise.
Our agile, agnostic, and flexible solutions will help you source the IT expertise you need.
Our delivery offices are in Melbourne, Sydney, and India.
If you are looking for new opportunities, please share your profile at or contact us at .
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.
We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
Zone IT Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
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