Engineering Manager- Assisted Channels
vor 2 Wochen
About us
At ubank, we want to empower the digital generation to be more successful with money.
Think of us more as a daily money companion.
One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.
With ubank, our customers can discover what it feels like to save more, see exactly where they're spending and own their own home faster.
In short, we want to help them achieve real momentum with money.
Your why
The Engineering Manager at Ubank builds and leads versatile, high-performing engineering teams to deliver impactful business and customer outcomes.
In the Assisted Channel, this role focuses on driving process automation and optimisation, implementing cost-saving measures, and fostering data-driven practices.
A key focus is leveraging insights from call, chat, and other customer interactions to identify and enable self-service opportunities.
By improving colleague efficiency and reducing friction for both customers and internal teams, the Engineering Manager ensures scalable, innovative solutions that align with Ubank's strategic goals and enhance customer experience.
How you will spend your time Identify new opportunities for the teams to execute that have the most customer or business impact.Maintain clear communication with business stakeholders and the Head of Engineering.Collaborate with Product Owners, Engineers and Designers to refine tasks and manage delivery commitments.Independently work with other teams to remove blockers and increase delivery efficiency and cadence.Align squad goals with organizational objectives.Provide technical guidance and ensure coding standards and best practices are followed.Identify and prioritize technical debt and balance delivery against business priorities.Foster a culture of continuous improvement which empowers teams to address problems.Stay updated with industry trends and emerging technologies, introducing new concepts and practices to the wider Engineering team.Plan for future capacity needs considering technical dependencies and skill requirements.Involved in hiring processes and attracting top talent into the organisation.Manage and define outcomes from team's engagement and put in place a proactive retention strategy.What will you bring
8+ years of experience as a Software Engineering Manager.
Demonstrated ability to lead multi-stakeholder engineering teams that balance internal operational improvements with customer-facing outcomes, driving measurable business impact through data-driven decision-making and outcome-focused delivery.
Proven ability in building and retaining versatile, high-performing, and engaged teams, fostering a collaborative culture while aligning technical leadership with stakeholder needs to deliver scalable and innovative solutions.
Come from a technical background, with deep/specialised understanding of the technology stack in an area, with a broad general knowledge of the complete stack (front-end, back-end, infrastructure).
Proven track record of delivering reliable, performing secure, and cost-effective projects in an agile environment, with competing priorities.
Experience delivering benefits through continuous integration and continuous delivery.
Excellent collaboration and communication skills, including technical writing and verbal communication skills to both technical and non-technical audiences.
Experience with AWS infrastructure, testing methodologies, security principles and best practices, plus observability and monitoring.
Relevant experience, or degree in Computer Science, Software Engineering, or a related field.
Certifications in relevant technologies or methodologies (e.g., AWS, Agile) are a plus.
Why ubank?
Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station.
Highly collaborative and positive culture.
Strong internal development & growth opportunities + other fantastic benefits to support
Our Values Delight the Customer - We put the customer's best interests at the forefront of everything we do.
We believe financial success will follow customer success.Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.Value Each Other - We respect everyone's contribution, embracing a common goal and championing individuality.Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.Our recruitment team is standing by, ready and eager to connect with you and answer any questions you might have.
So why wait?
Apply now with a CV and let's see where this exciting opportunity takes you
We are proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
When you apply, please tell us the pronouns you use.
We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.
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