Outbound Team Leader

vor 4 Wochen

Brisbane, Österreich a.k.a. Brands Vollzeit

Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.
Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.
We are a people-centric culture building sincere relationships with our customers and our teams.
We Are Thoughtful
We Are Ambitious
We Are Easy to Love
We have operations in Brisbane, Australia and California, USA. We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.
If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you
About the Role Reporting directly to the Director of Operations, the Outbound Team Leader is responsible for meeting the priorities and objectives of the outbound team. The Outbound Team Leader is responsible for the day-to-day management and leadership the Outbound team. This includes handling team members' questions and concerns, ensuring the daily workflow and productivity levels are maintained, ensuring all orders are processed efficiently and within their required timeframes and will also have a crucial role in maintaining inventory, stock integrity, and supply levels. Essential FunctionsManage theoutboundoperations to ensure accurate and timely picking/shipping processes of all orders with maximum efficiency.Support and implement ways to improve processes and procedures to maximize the efficiencies of the outbound teams.Report any mechanical problems or outages and escalate to relevant departments.Lodge 3rd party support tickets during outages in Starshipit, Peoplevox etc.Ensure effective coaching methods throughout theoutboundoperations while maintaining all company policies and procedures.Assisting with order fulfillment; Creating 'batches', resolving invalid addresses and parcel locker orders, rectifying and investigating failed actions, PR/Staff orders, and faulty items.Assisting with email communication to customers regarding missing items, order cancellations, address validation.Inventory Management alongside DC Assists; Performing stocktakes, investigating variances, and upkeep of tubs and locations.Ensure housekeeping standards are maintained at all times; restocking pack stations, auditing stationary levels, and maintaining a clean work environment.Escalate issues to senior management within an appropriate time frame.Complete order amendments as they arise from the Customer Experience TeamAssist with cross-functional task forces designed to improve business outcomes.Liaising with couriers and carriers regarding pickup and drop-off timelinesCollaborate with the Warehouse Lead and Director of Operations on the implementation and change management of new systems or channel expansions.Complete weekly timesheets for casual employees.Access outbound freight performance with the Customer Experience managers/ Leads and the director of operations.Attend monthly meetings with carriers.Team/Health & SafetyAssist in coaching, performance managing, leading, developing and inspiring the fulfillment team to meet and exceed set KPI's and business objectives.Work collaboratively with the Warehouse Lead to develop, implement, and manage a robust training program for cross-skilling teams throughout the warehouse.Work collaboratively with the People & Culture Manager and Warehouse Lead to develop, implement, and maintain a robust occupational health and safety program in the warehouse and across the entire site (inclusive of the warehouse, office, and outdoor areas).Ensure the team is appropriately rostered and trained to accomplish all assigned tasks and planned workload.Ensure OH&S standards are adhered to at all timesAll other duties as assigned or required.Knowledge & Skill RequirementsPrevious experience in an outbound warehouse environmentMotivated to work in a fast-paced and high-volume warehouse environmentHave a high level of accuracy and attention to detailShow initiative and work efficientlyDemonstrated problem-solving abilityHigh degree of integrity and honestyTech SavvyWork well both in a team and independentlyAre reliable and trustworthyA strong focus on achieving excellence and commitment to teamworkA professional approach to troubleshooting problemsA great committed attitude and work ethicWe care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks
· Flexible Scheduling & Rostering Practices - We Work Around Your Availability (Unless Noted)
·Amazing Employee Discount Program (50%)
· Company Paid Employee Assistance & Mental Health Plans (EAP)
· Positive Company Culture that Celebrates both Personal & Company Milestones
Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you
#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer Petal & PupPty., Ltd.is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.
If you need assistance or accommodation during the hiring process due to a disability, please contact us at******. Please note that we do not respond to application inquiries or resume submissions via this emailaddress. Principals Only - No Agencies Please.
#J-18808-Ljbffr

  • Outbound Team Leader

    vor 1 Monat

    Brisbane, Österreich a.k.a. Brands Vollzeit

    Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...

  • Outbound Team Leader

    vor 1 Monat

    Brisbane, Österreich a.k.a. Brands Vollzeit

    Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...

  • Outbound Team Leader

    vor 1 Monat

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...

  • Outbound Team Leader

    vor 4 Wochen

    Brisbane, Österreich a.k.a. Brands Vollzeit

    Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...

  • Outbound Team Leader

    vor 4 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...

  • Warehouse Team Leader

    vor 2 Monaten

    Brisbane, Österreich Pet Circle Vollzeit

    Warehouse Team Leader (Outbound) Pet Circle is Australia's fastest growing pet eCommerce retailer.We service customers across all states within Australia to deliver their pet needs straight to their door!We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD.This role will assist the...

  • Warehouse Team Leader

    vor 2 Monaten

    Brisbane, Österreich Pet Circle Vollzeit

    Warehouse Team Leader (Outbound)Pet Circle is Australia's fastest growing pet eCommerce retailer.We service customers across all states within Australia to deliver their pet needs straight to their door!We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD.This role will assist the...

  • Warehouse Team Leader

    vor 1 Monat

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Warehouse Team Leader (Outbound) Pet Circle is Australia's fastest growing pet e Commerce retailer.We service customers across all states within Australia to deliver their pet needs straight to their door!We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD.This role will assist the...

  • Warehouse Team Leader

    vor 2 Monaten

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Warehouse Team Leader (Outbound) Pet Circle is Australia's fastest growing pet eCommerce retailer.We service customers across all states within Australia to deliver their pet needs straight to their door!We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD.This role will assist the...

  • Outbound Appointment Setter

    vor 3 Wochen

    Brisbane, Österreich Chronos Agency Vollzeit

    Fresh Graduates are encouraged to apply JOB SUMMARY : Our Sales Development Representative is an outbound appointment setting specialist who schedules consultations between sales staff and prospective clients and ensures quality leads are built in the sales pipeline.Initially a contract-based role, we will consider turning it into a full-time position based...

  • Outbound Appointment Setter

    vor 3 Wochen

    Brisbane, Österreich Chronos Agency Vollzeit

    Fresh Graduates are encouraged to applyJOB SUMMARY :Our Sales Development Representative is an outbound appointment setting specialist who schedules consultations between sales staff and prospective clients and ensures quality leads are built in the sales pipeline. Initially a contract-based role, we will consider turning it into a full-time position based...

  • Payroll Team Leader

    vor 2 Wochen

    Brisbane, Österreich Team Global Express Vollzeit

    Are you ready to take the lead in a pivotal role that ensures the seamless operation of our payroll services?We are offering an exciting 12-month fixed term opportunity for a Payroll Team Leader to join our team. You will manage daily payroll operations, ensuring precision and compliance in a decentralised environment. This is a unique chance to lead a...

  • Outbound Sales

    vor 1 Monat

    Brisbane, Österreich Yarn Marketplace Vollzeit

    Outbound Sales - Account Manager (Digital Marketing Focus)We're looking for a dynamic and tech-savvy Sales - Account Manager to join our Yarn team in an outbound sales role focused on modern digital marketing strategies. Yarn has established a distinctive niche by offering cultural marketing solutions rooted in Indigenous design and licensed artworks. Our...

  • Outbound Sales

    vor 1 Monat

    Brisbane, Österreich Yarn Marketplace Vollzeit

    Outbound Sales - Account Manager (Digital Marketing Focus)We're looking for a dynamic and tech-savvy Sales - Account Manager to join our Yarn team in an outbound sales role focused on modern digital marketing strategies.Yarn has established a distinctive niche by offering cultural marketing solutions rooted in Indigenous design and licensed artworks.Our...

  • Dispatch Team Leader

    vor 2 Wochen

    Brisbane, Österreich Msd Vollzeit

    Dispatch Team Leader Looking for a different challenge as a Dispatch Team Leader whereby you can utilise your leadership skills?Permanent Full-time position with competitive remuneration and benefitsLocation: AUS - Queensland - MurarrieWork with a dedicated and welcoming teamJoin a growing, yet already successful marketUpskill and growth in an area you're...

  • Dispatch Team Leader

    vor 2 Wochen

    Brisbane, Österreich Msd Vollzeit

    Dispatch Team Leader Looking for a different challenge as a Dispatch Team Leader whereby you can utilise your leadership skills? Permanent Full-time position with competitive remuneration and benefits Location: AUS - Queensland - Murarrie Work with a dedicated and welcoming team Join a growing, yet already successful market Upskill and growth in an area...

  • Dispatch Team Leader

    vor 2 Wochen

    Brisbane, Österreich Msd Vollzeit

    Dispatch Team LeaderLooking for a different challenge as a Dispatch Team Leader whereby you can utilise your leadership skills?Permanent Full-time position with competitive remuneration and benefitsLocation: AUS - Queensland - MurarrieWork with a dedicated and welcoming teamJoin a growing, yet already successful marketUpskill and growth in an area you're...

  • Sales Lead Qualifier

    vor 1 Monat

    Brisbane, Österreich DHL Vollzeit

    WHAT CAN YOU BRING?* A fun, energetic and can-do attitude * Highly motivated by achieving targets * Tenacity and confidence chasing new business * Previous sales experience is welcome, but not necessary as training will be provided.SUPPORTING A DIVERSE WORKFORCE DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive...

  • Warehouse Manager

    vor 1 Woche

    Brisbane, Österreich Leader Computers Vollzeit

    Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeWarehouse Manager - QLD Branch (Positive & Hands-On!)Ready to lead a dynamic team and keep our QLD warehouse running smoothly?At Leader, we're a proudly Australian owned and operated company with a strong and growing warehouse operation.Our strong and growing warehouse is...

  • Lead Qualifier

    vor 1 Monat

    Brisbane, Österreich DHL Vollzeit

    Come join DHL Express and be a part of the most international company in the world!We have multiple exciting opportunities for a Lead Qualifier to join our Commercial Team located in Brisbane, CBD!Our Lead Qualifiers assess potential business opportunities via inbound and outbound calls.As a diverse and inclusive employer, we encourage applicants from all...