Crm Specialist

vor 3 Wochen

Sydney, Österreich The Iconic Vollzeit

This is a CRM Specialist role with one of the leading companies in AU right now -- THE ICONIC -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off. More About the Role at THE ICONIC Reporting to the Engagement Marketing Manager the role of the CRM Specialist is responsible for supporting the day to day operations of the CRM team, through hands-on involvement in tasks such as email creation and delivery, building audience segments and content updates for onsite and app.
This role is key in supporting the Engagement Marketing team in its mission to promote data led thinking for experience delivery and help THE ICONIC become a truly customer centric business.
**About the role:** - Play an active role in helping shape and manage customer lifecycle, loyalty and engagement initiatives - Assist the development of campaigns and another initiatives that drive customer loyalty, engagement and incremental sales - Deliver strategic initiatives to support our business and commercial partners - Analyse key marketing performance reports and provide recommendations - Assist in building and managing CRM content using Braze, including email campaigns, push notifications, and app notifications - Assist in optimising key CRM campaigns and strategies - Assist in updating website and app content - Support the development of content and offer strategies that align with marketing and sales objectives.
- Work closely with the CRM team optimise campaign performance - Coordinate with other departments to ensure consistency and accuracy across all channels.
- Take the lead on ad hoc projects - Ensure content and campaign strategies are aligned with broader marketing goals.
- Work closely with the partnerships team to support BP (Brand Partnerships) and CP (Corporate Partnerships) initiatives, ensuring CRM activities align with partnership objectives -  Support trade by developing and executing CRM initiatives where required **What it takes** - A passion for all things retail (it's what we do) - 3-4 years experience in a similar role in CRM/Loyalty or managing data driven communications - Willing participant in a strong and supportive team environment - Experience with CRM platforms preferred - Strong attention to detail and ability to manage multiple tasks.
- Basic understanding of digital marketing and e-commerce strategies.
- Excellent communication and problem-solving skills.
- Eagerness to learn and adapt in a fast-paced environment.
- Legal right to work in Australia
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like THE ICONIC. ? Applying here is the first step in the hiring process for this role at THE ICONIC. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.

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