Senior Consultant, Technical Training
vor 2 Monaten
Hybrid- 3 days in the Footscray Office, close to Footscray train station
About Greater Western Water
We're water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.
The opportunity
As a Customer Experience Training Specialist, you will play a crucial role in supporting our Customer Experience team to deliver high-quality customer service and represent Greater Western Water as a customer-focused organization.
You will contribute to our strategic objectives, ensure compliance, and enhance the skills and knowledge of our team members through effective training programs.
If you are passionate about delivering outstanding customer service training, apply now
Responsibilities
Co-ordinate the design, development, implementation and facilitation of Customer Experience team training and personal development initiatives.
Ensure the Customer Experience team consistently delivers both a positive customer experience and a high level of customer satisfaction.
Provide support and coordinate training for the Customer Experience team.
Recommend improvements and modify work processes and procedures to increase effectiveness and efficiency.
Complete required training schedules in a timely and proficient manner.
Skills & Experience
Exceptional communication and interpersonal skills.
Experience in preparing and maintaining work procedures and instructions.
Proven experience in developing training documentation, processes, and procedures within the customer service/experience sector.
Expertise across customer resolution and complaints handling.
Excellent interpersonal skills with the ability to communicate with a diverse range of stakeholders.
Qualification in Workplace Training & Assessment certificate, diploma or degree is essential.
See yourself thrive
Our vision for GWW is Thriving People and Country.
We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives.
We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don't meet every single requirement?
If you're excited about this role, we encourage you to apply
The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.
#J-18808-Ljbffr
-
Senior Technical Consultant
vor 2 Monaten
Melbourne, Österreich Recordpoint VollzeitRecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data.We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.Our global customer list includes top-tier...
-
Technical Training Specialist
vor 1 Woche
Melbourne, Österreich Caterpillar VollzeitWorkplace Training & Assessment (Education & Training) Full time + Higher Super, Great Bonus and Share Options Caterpillar of Australia is looking for 2 Technical Trainers to join the team based out of Tullamarine in 2025! About Caterpillar: With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world's leading manufacturer of construction...
-
Senior Consultant, Technical Training
vor 4 Wochen
Melbourne, Österreich Greater Western Water VollzeitFixed term 12-month full-time$104k + 11.5% superHybrid- 3 days in the Footscray Office, close to Footscray train station! About Greater Western Water We're water… and more.GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to...
-
Senior Consultant, Technical Training
vor 2 Monaten
Melbourne, Österreich Greater Western Water VollzeitFixed term 12-month full-time $104k + 11.5% super Hybrid- 3 days in the Footscray Office, close to Footscray train station! About Greater Western Water We're water… and more.GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to...
-
Senior Consultant, Professional Services
vor 1 Monat
Melbourne, Österreich Thomson Reuters VollzeitThis is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Thomson Reuters 🧐🧐This role presents an exciting opportunity to step into the...
-
Technical Training Specialist
Vor 4 Tagen
Melbourne, Österreich Caterpillar Financial Services Corporation VollzeitCareer Area: Product SupportJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about...
-
Senior Technical Consultant
vor 1 Monat
Melbourne, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...
-
Senior Technical Consultant
vor 2 Monaten
Melbourne, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...
-
Senior Consultant, Professional Services
vor 2 Wochen
Melbourne, Österreich Thomson Reuters VollzeitThis is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Thomson Reuters 🧐🧐This role presents an exciting opportunity to step into the...
-
Finance Manager
vor 1 Monat
Melbourne, Österreich Senior Consultant, Accounting & Finance VollzeitSenior Consultant, Accounting & Finance – Sunshine Coast QLDThe CompanyMarket leading multi-site services business is seeking a proven people manager to lead, develop and drive further growth, systems, financial control (IFRS) and payroll processes.The business has exceeded financial performance in recent years, and with continued growth and investment,...
-
Senior Consultant, Professional Services
vor 4 Wochen
Melbourne, Österreich Thomson Reuters VollzeitSenior Consultant, Professional ServicesInform the way forwardFinance and accountingFull-timeOffice | Melbourne, VIC, AustraliaSenior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience.Together with the professionals and institutions we serve, we help...
-
Senior Consultant, Professional Services
vor 4 Wochen
Melbourne, Österreich Thomson Reuters VollzeitSenior Consultant, Professional ServicesInform the way forwardFinance and accountingFull-timeOffice | Melbourne, VIC, AustraliaSenior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.Together with the professionals and institutions we serve, we help...
-
Senior Consultant, Professional Services
vor 2 Monaten
Melbourne, Österreich Thomson Reuters VollzeitThis is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Thomson Reuters 🧐🧐You will advise clients as the technical subject matter expert for...
-
Senior Consultant WPS Dayforce
vor 4 Wochen
Melbourne, Österreich Deloitte VollzeitThis is a Senior Consultant WPS Dayforce role with one of the leading companies in AU right now 🔥 -- Deloitte -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deloitte 🧐🧐**What will your typical day look like? ** - Contribute to defining the target state...
-
Senior Consultant
vor 2 Wochen
Melbourne, Österreich Cognizant VollzeitSenior Consultant – PEGA – 3x RolesOrganizationCognizant is a member of Pega's Partner Advisory Council, and our Enterprise Platform Services (EPS) practice contains the largest and longest running Pega practice in the world, with over two decades of partnership.The PositionTo augment our Pega delivery and practice team and technically consult to a...
-
Technical Consultant, Apac Australia
vor 2 Wochen
Melbourne, Österreich Vercel.Com VollzeitVercel's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web.Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.At Vercel, our mission is to enable the world to ship the best products and that...
-
Senior Consultant
vor 2 Wochen
Melbourne, Österreich Cognizant VollzeitSenior Consultant – PEGA – 3x RolesOrganizationCognizant is a member of Pega's Partner Advisory Council, and our Enterprise Platform Services (EPS) practice contains the largest and longest running Pega practice in the world, with over two decades of partnership.The PositionTo augment our Pega delivery and practice team and technically consult to a...
-
Kings Resources | Oracle Fusion
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitOracle Fusion - Technical Architect/ Senior Cloud Consultant Location : Melbourne, AustraliaDuration : 6 Months (with potential for extension) We are currently seeking experienced Oracle professionals for multiple contract roles.These positions are crucial to support our clients in complex digital transformation and cloud migration projects.If you have...
-
Senior Consultant, Professional Services
vor 4 Wochen
Melbourne, Österreich Refinitiv VollzeitSenior Consultant, Professional ServicesSenior Consultant, Professional ServicesApply remote type Remote Job: Hybrid locations AUS-Pyrmont-19 Harris St AUS-Melbourne-333 Collins St time type Full time posted on Posted 11 Days Ago job requisition id JREQ184709This role presents an exciting opportunity to step into the dynamic world of tax and financial...
-
Technical Learning Consultant
vor 1 Woche
Melbourne, Österreich Ll Oefentherapie VollzeitAt Oracle Health, we put humans at the heart of every conversation.Our mission is to create a human-centric healthcare experience powered by unified global data.From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience.We offer the most secure and reliable...
