Ict Service Desk Level 1 Support – Anmm
Vor 3 Tagen
12-month contract with possibility of extensionLocation : Pyrmont NSWContact : Michy Chee, 02 8241 8388Email : (Contact email not provided)The Australian National Maritime Museum is seeking an experienced and efficient ICT Service Desk Level 1 Support to join our ICT team in this full-time, non-ongoing APS Level 5 position.As one of Sydney's most visited museums, the Australian National Maritime Museum shares our national maritime story across Australia and the world, online, onsite and through research, presentations and travelling exhibitions, and provides must-visit museum experiences that delight and inspire.We connect our visitors with the oceans and waterways that are the heartbeat of who we are.
From deep time to modern Australian and beyond, we explore our past, our present and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.The Museum welcomes over 2.5 million local, interstate and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer and education base.
Find out more at sea.museum.Please note : The position on offer is a 12-month non-ongoing contract with the possibility of an extension.Key DutiesThe ICT Service Desk Level 1 Support plays a key role in ensuring that the ICT systems and its users at the Museum are supported in an efficient and timely manner.Key AccountabilitiesProvide first-level technical support by handling incoming requests, logging incidents, and resolving issues where possible.Respond to common IT queries, allocate unresolved calls, and deliver effective solutions promptly.Conduct initial problem assessments and educate end-users to minimise recurring issues.Contribute to and update the department's knowledge base with known errors, resolutions and training materials.Liaise with stakeholders and team members to provide timely status updates and feedback.Maintain accurate records of incidents, recommend process improvements, and document updates.Provide backup support for ICT audio visual equipment and assist with routine maintenance.Assist with the deployment, maintenance, and improvement of the ICT systems.Work closely with the managed service provider and vendors to ensure support requests are properly addressed.Work collaboratively with the ICT team and perform other duties as requested by the Head of Technology, or Technology Services Manager.Selection CriteriaExperience with Service Desk support.Basic IT knowledge, including infrastructure management tools.Excellent communication and customer service skills.Independent problem-solving skills with the ability to resolve problems promptly and efficiently.Ability to self-manage and accountable for issues under pressure as well as being flexible with responsibilities, duties and hours.Qualifications and / or Relevant Experience RequiredExperience with basic troubleshooting of hardware and software.Familiarity with documentation and knowledge base contribution.This position is open to all eligible members of the community, and we encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background.
To be an eligible member of the community, you must be an Australian citizen.
Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship.
All employees will be required to satisfactorily complete an Australian Federal Police National Police Check and obtain and maintain a Working with Children Check registration.NotesNo Applications will be accepted by mail or email.When applying via our online e-recruitment system, please provide a written application addressing each Selection Criteria.
Your current resume is also to be included in your application.In addition to an application and your resume, the assessment process for this position may also include an interview and referee reports.Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria.
Applications that do not address the selection criteria will not be considered for short listing by the Selection Committee.As part of the selection process the selection committee may invite candidates to undertake psychometric test, you should advise the selection committee if you have any special needs.
Psychometric tests may be used as the initial short-listing test or later in the selection process.
Some tests are very short while others may take one or more hours.#J-18808-Ljbffr
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