Dancrai Pty | Support Engineer
Vor 4 Tagen
Add expected salary to your profile for insights
Working from our client's site, full time (38 hours) Monday to Friday in a school environment.
We are currently on the hunt for an experienced Support Engineer who has experience working for an IT Systems Integrator or Managed Service Provider.
This role is responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing, and product/service recommendations.
Providing customized and dedicated support to our client, this role calls for solid technical knowledge and great customer service skills.
Key responsibilities of the role include:
Implementation of Windows Servers, Azure, Office 365, Exchange, Networks, and Virtual environments Assisting in planning and managing roll-outs Providing on-site and remote support to customers Managing tickets, job priorities, and processing incoming calls, ensuring SLA's are met Reporting on trends in the market and within the customer base, staff progress, and new initiatives Who we are looking for
This is a customer-facing role requiring excellent presentation and communication skills, as well as being highly technical.
The role requires a large amount of autonomy, so a candidate who has good time management and organizational skills will be heavily favored.
Technical skills required include:
A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, and preventive maintenance Experience in implementing and troubleshooting leading edge technology solutions Technical knowledge of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365, and virtualization technologies.
Practical knowledge of TCP/IP, Cloud Technologies, and IT security Solid experience in managing networks and security appliances, ideally in an enterprise environment Proven experience with Routing & Switching and VPN technologies If this sounds like you, apply now
What we offer
A friendly team environment with a strong technical support network Broad range of options for training and developing your IT skills Opportunity to work with the IT industry's latest technologies Internal career growth for high performers and IT super-stars Cost price on products from our suppliers Bonuses and incentives for upskilling What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world.
New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional.
As a team member, you will receive competitive benefits, industry training, and certifications.
We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field.
We are looking for new team members who showcase our core values of community, integrity, agility, and commitment.
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