Service Delivery Manager
vor 1 Monat
Job no: 495453 Work type: Permanent (Full-Time) Location: Milton Categories: Information Technology, Managementyourtown is a trusted provider of services for young people, focusing on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, and support for those experiencing domestic and family violence.Your opportunityAs the Service Delivery Manager, you will partner with yourtown business units to understand their needs and align IT strategies and services with their business objectives.
Based at our Milton Head Office, this unique leadership position is responsible for managing the day-to-day operations of the Service Desk team and establishing a robust service management practice that ensures the effective delivery of technology services and a continuous improvement mindset.In this position, you will:Lead, mentor, and develop our team of Service Desk Analysts, ensuring they have the skills, tools, and motivation to exceed objectives.Drive the adoption and continuous improvement of ITIL processes, including incident management, problem management, change management, and service request fulfillment.Establish and maintain Service Level Agreements and performance metrics in collaboration with yourtown's business units.Forge and nurture strong relationships with key business stakeholders to understand their business plans and IT requirements.Generate, analyse and report on service delivery metrics to identify trends, areas for improvement and recommendations for prioritisation with cross-functional technology teams.Act as a liaison between various business units and ID&T ensuring that IT services work in harmony with business needs.What we are looking forProven experience in IT service delivery management with a minimum of 5 years in a leadership role.Excellent communication skills including verbal and written communication.Information Technology Infrastructure Library (ITIL) certified is preferred.Demonstrated ability to lead, motivate and coach a team of IT professionals to achieve KPIs and SLAs.ServiceNow experience including reporting and analytics design coupled with ServiceNow configuration experience.Strong reporting skills and experience in writing executive-level communications and reporting.Strong analytical skills to aid in making data-driven decisions.Your benefitsWhen you join yourtown, you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation.
We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.Your employment experience will include:Salary sacrifice options to increase your take-home pay.Hybrid working environment, with flexible working arrangements.Access to Paylab to help you save on everyday items like groceries, pharmaceuticals, automotive services, clothing, books, electricals, furniture, and even holidaysOpportunities for internal and external professional development.Free access to LinkedIn Learning including over 16,000 learning modules.A genuine focus on employee health and wellbeing.YourWellness program includes free access to Calm & Centr Apps.Access to free and confidential counselling sessions for you and members of your immediate family.Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations.An environment that genuinely values diversity and cultural capability and is an equal opportunity employer.How to applyIf you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods, and the wider community in Australia.To apply, and for a full Position Description please visit: .Contact: Lily Welch | Talent Acquisition Specialist | yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.yourtown is committed to providing services that protect and keep children, young people, and adults at risk free from harm.
The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.
"In our team we value diversity, inclusivity and people who want to make a difference" Advertised: 24 Oct 2024 E. Australia Standard Time#J-18808-Ljbffr
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company. We're committed to being more than just an IT provider. We're a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we're here to make that happen. Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 21 Stunden
Brisbane, Österreich At VollzeitAdd expected salary to your profile for insights.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time At bdna, we exist to improve society.We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers,...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Australia VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology) Contract/Temp We're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology)Contract/TempWe're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Ozcare Vollzeit$119, 383 per annumFull TimeWe're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.About UsOzcare's home care services supports our clients to live...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time At bdna, we exist to improve society.We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers,...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeAt bdna, we exist to improve society. We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers, testers...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Cybercx VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
