Service Manager
vor 4 Wochen
About usOne team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.What you'll doAre you looking for a challenging role? The Service Manager position at Viasat may be the perfect fit for you. Join our team and be a part of delivering top-notch, tailored solutions to our government clients. We need someone who is highly motivated and can ensure flawless service quality and customer happiness. As a Service Manager, you will be instrumental in developing and managing non-standard services that go above and beyond.The day-to-dayResponsibilities:Leading and optimising a portfolio of custom services/solutionsCollaborating closely with sales, commercial, and client teams to understand and define specific requirementsWorking closely with operations teams to develop and deliver specific services/solutionsImplementing and maintaining systems, procedures, and methodologies that support outstanding deliveryMonitoring service incidents and addressing blocking issues and critical issues, both internally and externally.Conducting trend analysis and driving service improvement plans to ensure continuous enhancementLeading regular customer service reviews to maintain high standards of serviceMonitoring service levels to ensure metrics are tracked, reported, and metAddressing departmental issues and implementing corrective actions to prevent recurrenceProviding regular updates to management and internal team members on customer satisfaction, service performance and any challengesDriving revenue assurance and ensuring accurate invoicing aligned with custom offeringsEnhancing business development opportunities with Account teamsSkillsDeep understanding of service management principles, frameworks (such as ITIL), and standard methodologies, including incident management, change management, problem management, and service level managementExcellent interpersonal and communication skills for building and maintaining relationships with collaborators, understanding requirements, managing expectations, and ensuring happiness.Leadership qualities for guiding and motivating teams, including leading without authority, delegating tasks, providing clear directions, and encouraging collaboration.Strong project management skills for coordinating multiple initiatives, including planning, organising, and leading all aspects of resources, timelines, and results.Analytical skills for assessing complex situations, identifying problems, figuring out root causes, and proposing effective solutionsAn approach that focuses on constantly improving by identifying areas for enhancement, implementing process improvements, and driving efficiency.Desirable SkillsUnderstanding of budgeting, cost management, and financial planning to ensure alignment with financial goalsBroad technical understanding of satellite telecommunications processes, systems, infrastructure, and technologies
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Service Manager
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Services Manager
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Sydney, Österreich Adco Constructions VollzeitJoin our team across a range of different new build commercial projects with a leading industry professional and a forward thinking national business.ABOUT ADCOThe ADCO story began back in 1972.In the years since, we've grown to be a multibillion-dollar construction business, guided by an unwavering commitment to quality, our clients, and our people.These...
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Service Manager
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Service Manager
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Sydney, Österreich Sigenergy VollzeitService Manager As a Service Manager, you will be responsible for supporting Sigenergy customers during the installation, maintenance, and repair of devices in the Sigenergy product portfolio.Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service.You will also be responsible for organizing...
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Service Manager
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Sydney, Österreich Sigenergy VollzeitService Manager As a Service Manager you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio.Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service.You will also be responsible for organising training...
