Incident Manager
vor 2 Monaten
Als Incident Manager (w/m/d) in unserem Support Team unterstützt Du unsere nationalen und internationalen Kunden bei technischen Störungen. Deine technische Affinität sowie Dein ausgeprägter Servicegedanke ergänzen sich bei der Analyse abwechslungsreicher Problemstellungen, die Du im Zusammenspiel mit anderen Fachbereichen koordinierst.Deine AufgabenBetreuung unserer Kunden bei technischen Störungen (keine Call-Center Tätigkeit)Bearbeitung, Priorisierung, Klassifizierung, Dokumentation und Überwachung von Incidents in unserem Ticketsystem (Jira)Durchführung von Fehler-Ursachen-Analysen, auch in Zusammenarbeit mit anderen Fachabteilungen, inklusive der Bereitstellung eines Workarounds oder einer LösungKoordination der Maßnahmen zur Analyse und Behebung von Incidents zwischen Service Desk, Hosting und Software-EntwicklungUnterstützung des Service Desk Teams bei fachlichen FragenErstellung und Pflege von Einträgen in unserer WissensdatenbankDein ProfilAbgeschlossene Ausbildung/ Studium im Bereich IT oder vergleichbare BerufserfahrungSupporterfahrung im IT-Umfeld, sowie Kenntnisse in der Log- und Fehleranalyse von WebapplikationenErfahrung im Umgang mit SQL, HTML, XML, CSS, JavaSehr gute Kommunikationsfähigkeit in deutscher und englischer SpracheZuverlässigkeit, Teamfähigkeit, Kunden- und Lösungsorientierung, sowie analytische Fähigkeiten zeichnen Dich ausZusätzliche InformationenHybrides Arbeiten: Arbeiten im Home-Office oder im imc Office? Wir bieten "Full flexibility, but not 100% remote". Du kannst je nach Deinen persönlichen Präferenzen die Vorzüge beider Welten miteinander kombinieren.Flexible Arbeitszeiten: Sofern deine Termine und dein Arbeitsplatz es zulassen, kannst du deinen Arbeitsstart flexibel gestalten.Gute Office Anbindung: Mit den öffentlichen Verkehrsmitteln kannst du all unsere Offices optimal erreichen.Wir lieben es, im internationalen Umfeld mit Kollegen und Partnern aus aller Welt zu arbeiten. Deine Fähigkeiten und Stärken stehen bei uns im Vordergrund, egal wer du bist und wo du her kommst. Wir schätzen Vielfalt und sind stolz auf unsere diversen Teams.Du willst noch mehr wissen oder hast Rückfragen? Antworten fachlicher Art bekommst du bei Martin Klein. Darüber hinaus steht dir Jennifer Wilhelm aus der HR-Abteilung zur Verfügung.Wir schauen in einem ersten Telefonat, ob wir zueinander passen. In einem persönlichen Termin lernen wir uns kennen. Dein Vertragsangebot - wir freuen uns, dich bald an Board zu habenDein zukünftiges Team besteht aus vielfältigen Kollegen, die alle ein Ziel verfolgen: unseren Kunden zu helfen, ihre Weiterbildungsprozesse erfolgreich in unserem Learning Management System abzubilden.Ein respektvoller Umgang ist die Grundlage für eine tolle Teamkultur.
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Incident Manager
vor 1 Woche
Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management.We are seeking an experienced Incident Manager to join the team on a 6 month fixed term contract.This role involves...
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Incident Manager
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitContract Duration: 7 Months + 18 Month extension options Location: Canberra City office Clearance: Ability to obtain a NV1 Clearance Our Client, an established federal government agency located in the Canberra City, is seeking an experienced Incident Manager to join their team and contribute significantly to the delivery of upcoming events and day-to-day...
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Major Incident Manager
vor 2 Wochen
Melbourne, Österreich Capgemini VollzeitCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesYou will be working within a varied complex role with one of Capgemini's valued...
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Major Incident Manager
vor 2 Wochen
Melbourne, Österreich Capgemini VollzeitCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.Capgemini.Get the future you want.Let's talk about the role and responsibilitiesYou will be working within a varied complex role with one of Capgemini's valued...
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Cyber Incident Response Simulation Manager
Vor 7 Tagen
Melbourne, Österreich EnergyAustralia VollzeitCyber Incident Response Simulation ManagerSecurity (Information & Communication Technology)Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia's IT & OT environments, ensuring capabilities are tested and continuously improved....
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Cyber Incident Response Simulation Manager
Vor 6 Tagen
Melbourne, Österreich EnergyAustralia VollzeitAbout the role: Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia's IT & OT environments, ensuring capabilities are tested and continuously improved. Responsibilities include:Plan and manage a comprehensive incident response...
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Incidents And Complaints Manager
vor 2 Wochen
Melbourne, Österreich Equity Trustees Ltd VollzeitLocation: Melbourne, SydneyWe're excited to offer you a fantastic opportunity to join our Corporate and Superannuation Trustee Service (CSTS) team!This role places you at the heart of ensuring incidents are managed effectively and within CSTS' risk appetite.You'll focus on ensuring member complaints are resolved with fairness, consistency, and a member-first...
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Capgemini | Major Incident Manager
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.Capgemini.Get the future you want.Let's talk about the role and responsibilities You will be working within a varied complex role with one of Capgemini's valued...
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Mid Level Incident Response Manager
vor 2 Monaten
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe recovery of their business.Triskele Labs' Digital Forensics and Incident Response (DFIR) team works across Australia / New Zealand to respond to ransomware, data breaches,...
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Mid Level Incident Response Manager
vor 2 Monaten
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges, and culture to develop Cyber Security solutions tailored to your business.Triskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe...
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Mid Level Incident Response Manager
vor 2 Monaten
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges, and culture to develop Cyber Security solutions tailored to your business.Triskele Labs are one of the leading providers of cybersecurity services in Australia.We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe...
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the Role MULTIPLE OPPORTUNITIES AVAILABLE The Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Senior Incidents
vor 1 Monat
Melbourne, Österreich Keegan Adams Recruitment Pty Ltd VollzeitAnalysis & Reporting (Banking & Financial Services) About the Role We're seeking a Senior Incidents & Complaints Analyst to join our top tier client's Superannuation team, to take a lead role in managing incidents and complaints within superannuation administration.In this senior position, you'll play a crucial part in upholding compliance, enhancing...
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the Role MULTIPLE OPPORTUNITIES AVAILABLE The Incident Response Services team provides on road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Incident Response Officer
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the Role MULTIPLE OPPORTUNITIES AVAILABLE The Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
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Melbourne, Österreich Tideri Jobbörse VollzeitCyber Incident Response Simulation Manager Security (Information & Communication Technology) Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia's IT & OT environments, ensuring capabilities are tested and continuously...
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Melbourne, Österreich Tideri Jobbörse VollzeitLocation: Melbourne, SydneyWe're excited to offer you a fantastic opportunity to join our Corporate and Superannuation Trustee Service (CSTS) team!This role places you at the heart of ensuring incidents are managed effectively and within CSTS' risk appetite.You'll focus on ensuring member complaints are resolved with fairness, consistency, and a member-first...
