Customer Communications Specialist
vor 1 Monat
Customer Communications Specialist page is loadedCustomer Communications SpecialistApplyJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in.About the role:Join AGL as a Customer Communications Specialist within our Customer Communications team, where you'll create and manage impactful content across our energy portfolio for residential (RESI) and small-to-medium enterprise (SME) customers. You'll play a pivotal role in driving customer engagement, ensuring regulatory compliance, and supporting operational goals to enhance the overall customer experience.If you're someone who thrives in a fast-paced environment and enjoys shaping the customer journey through effective communication, this role is for you.What you can expect in the role:Develop clear, engaging, and accurate communications to meet product, pricing, regulatory, and operational objectives.Ensure all communications are error-free and fully compliant with the latest regulations, continuously updating knowledge of compliance requirements.Lead the response to communication errors, ensuring swift remediation and implementing controls to prevent recurrence.Collaborate with internal teams to ensure consistent messaging and alignment across all communications.Utilize performance dashboards to identify opportunities to optimize customer engagement and refine communication strategies.Create educational materials in partnership with customer service teams to proactively address common customer concerns and improve service.What we would like to see you bring:Bachelor's degree in communications, journalism, public relations, or a related field.Demonstrated experience in communications roles, preferably within the energy or other regulated industries.Exceptional writing and editing skills with the ability to craft concise and impactful messaging.Proven experience in developing regulatory communications and responding to regulatory changes.Strong project management abilities to juggle multiple tasks and meet tight deadlines.Ability to work effectively with cross-functional teams and manage relationships with external and internal stakeholders.Experience in measuring communication effectiveness and using data to inform strategy.Inclusion at AGLAt AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.AGL is a Circle Back Initiative employer - we commit to respond to every applicant.Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.Location: Docklands VIC 3008Job Family Group: Marketing
#J-18808-Ljbffr
-
Customer Communications Specialist
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Communications Specialist page is loaded Customer Communications Specialist Apply Join the change.Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.We're re-imagining how homes and businesses live and work across the country and we...
-
Marketing Specialist/ Marketing
vor 2 Monaten
Melbourne, Österreich Rlm Communications, Inc. VollzeitMarketing Specialist/ Marketing & Communications The trustee for Jonzam Discretionary Trust - Southbank, VICMarketing Source: uWorkin JOB DESCRIPTION WATERFRONT SOUTHGATE is Melbourne's most iconic seafood restaurant, renowned for exceptional service, superb dining and unforgettable guest experiencesWe are searching for a full time marketing specialist...
-
Customer Communications Specialist
vor 1 Monat
Melbourne, Österreich Agl Energy VollzeitCustomer Communications Specialist page is loadedCustomer Communications SpecialistApplyJoin the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we...
-
Customer Communications Specialist
vor 1 Monat
Melbourne, Österreich Agl Energy VollzeitCustomer Communications Specialist page is loadedCustomer Communications SpecialistApplyJoin the change.Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.We're re-imagining how homes and businesses live and work across the country and we...
-
Customer Communications Specialist
vor 4 Wochen
Melbourne, Österreich Agl Energy VollzeitCustomer Communications SpecialistJoin the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define...
-
Customer Communications Specialist
vor 4 Wochen
Melbourne, Österreich Agl Energy VollzeitCustomer Communications SpecialistJoin the change.Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.We're re-imagining how homes and business live and work across the country and we want you to be a part of it.This moment will define our...
-
Customer Communications Specialist
vor 1 Monat
Melbourne, Österreich Agl Energy VollzeitCustomer Communications SpecialistJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our...
-
Communications Specialist
vor 2 Monaten
Melbourne, Österreich Rlm Communications, Inc. VollzeitThe Communications Lead is a new role established to play a critical part in embedding BlueScope's Purpose: To create and inspire smart solutions in steel, to strengthen our communities for the future.You will support the development, planning and delivery of communication materials relating to BlueScope's corporate communications strategy, both internally...
-
Customer Communications Specialist
vor 2 Wochen
Melbourne, Österreich Transurban VollzeitCustomer Communications SpecialistLocation: Melbourne CBD & Inner Suburbs, Melbourne VICJob Type: Full timePosted On: 3 Days AgoClosing Date: 06-Dec-2024Please Note: The closing date reflects the time zone of the Primary Location for this job posting.About UsTransurban uses technology, innovation and insights to create better, safer and more sustainable...
-
Customer Service Specialist
vor 1 Monat
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
-
Communications Specialist
vor 1 Monat
Melbourne, Österreich Araza VollzeitCommunications SpecialistStart Date: 1 November 2024Length: 12 months + 2 x 6-month extensionsLocation of work: ACT, SA, VICOur Federal Government client delivers world-class science and technology research activities.Increasingly, these research activities are being digitally transformed and rely on a rapidly growing volume of unique digital environments...
-
Marketing Communications Specialist
vor 1 Monat
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the role As one of the world's largest toll-road operators,...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Bullion Now VollzeitJob Summary: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team.In this role, you will be the first point of contact for our customers, providing exceptional customer support to ensure a positive experience with our products and services.Bullion Now is a leading retailer within the precious metal industry, dedicated to...
-
Internal Communications Specialist
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitInternal Communications Specialist Discover Opal Opal is one of Australasia's leading packaging and paper companies.We manufacture goods that you see, touch, and use every day, and our customer base includes some of the biggest names in FMCG, Retail, and Fresh Produce.Discover the Opportunity The Internal Communications Specialist is responsible for managing...
-
Internal Communications Specialist
vor 4 Wochen
Melbourne, Österreich Opal Group VollzeitInternal Communications Specialist Discover Opal Opal is one of Australasia's leading packaging and paper companies.We manufacture goods that you see, touch, and use every day, and our customer base includes some of the biggest names in FMCG, Retail, and Fresh Produce.Discover the Opportunity The Internal Communications Specialist is responsible for managing...
-
Communications Specialist
vor 1 Monat
Melbourne, Österreich Annecto VollzeitJoin Annecto as a Communications Specialist!Are you a dynamic and creative communications professional looking to make a meaningful impact?Annecto, a leading provider of disability and aged care support services, is seeking a talented Communications Specialist to join our vibrant Marketing and Communications team.This is your opportunity to contribute to an...
-
Communications Specialist
vor 1 Monat
Melbourne, Österreich MARS Recruitment VollzeitJoin our client's dynamic Customer Communications team, where you'll play a pivotal role in managing end-to-end customer communications for a range of business initiatives.As the voice of the customer, you'll work closely with cross-functional teams to ensure the timely delivery of high-quality, compliant communications, while fostering strong relationships...
-
Customer Support Specialist
vor 2 Wochen
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Agl Energy VollzeitCustomer Experience Specialist Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Advanced Personnel Management VollzeitAbout the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquiries via phone, email, web chat, and SMS in a professional, friendly, and timely manner.The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...
