Receptionist - Access
vor 19 Stunden
Mersey and West Lancashire Teaching Hospitals NHS Trust
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover.
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast; we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Main duties of the job
You should have excellent keyboard skills, knowledge of the Hospital Patient Administrative System (Careflow), and some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.
We can offer you excellent opportunities for professional development supported by our own programs tailored to meet your needs.
Job responsibilities
KEY DUTIES
The post holder will be responsible for:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
Reconciling clinics within 24 hours ensuring all outstanding actions are completed.
Managing permanent and paper light health records, as well as scanning where necessary into the EDMS system following the appropriate work instructions.
Preparing patient records for clinic following the appropriate work instructions.
Collecting patient records at the end of clinic and communicating with the scanning team following the appropriate work instructions.
Checking all new patients' overseas status on arrival at clinic.
Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
If patients' information changes, printing new ID labels and ensuring any old labels are destroyed confidentially.
Rebooking patients into further appointments or onto the relevant review lists.
Assisting with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
Providing a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
Resolving issues with patient appointments and escalating as necessary.
Accurate recording of information.
Training of staff within the boundaries of own skills and knowledge.
Taking personal responsibility for the quality of work undertaken and contributing towards service improvements.
Following the approved Standard Operating Procedures used in the Department (work instructions).
Using and maintaining resources efficiently and effectively.
Person Specification
Qualifications
Educated to GCSE level or equivalent experience.
European Computer Driving Licence (ECDL).
NVQ 2 in Customer service.
Knowledge and Experience
Good knowledge of Administrative Systems.
Previous NHS experience.
Experience of dealing with customers.
Experience of dealing with complaints.
Knowledge of Medway or other Patient Administrative System.
Skills
Ability to move case notes as required.
Ability to use own initiative when dealing with patient enquiries.
Good organisational skills.
Ability to prioritise own workload.
Ability to recognise and solve problems and identify when further advice is required.
Excellent interpersonal skills with ability to use tact and diplomacy.
Detail oriented and able to meet deadlines.
Good understanding of confidentiality.
Good verbal and written communication and telephone skills.
Other
Frequent requirement to move patient case notes throughout the day.
Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day.
Occasional requirement to deal with distressed patients.
Use of VDU continuously throughout the course of the shift.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
#J-18808-Ljbffr
-
Receptionist - Access
vor 1 Woche
Gold Coast, Österreich Nhs VollzeitMersey and West Lancashire Teaching Hospitals NHS Trust We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover. Previous applicants need not apply. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other...
-
Receptionist - Access
vor 1 Woche
Gold Coast, Österreich Nhs VollzeitMersey and West Lancashire Teaching Hospitals NHS Trust We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover. Previous applicants need not apply. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other...
-
Receptionist
vor 1 Monat
Gold Coast, Österreich G8 Education VollzeitG8 Education is one of Australia's largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day.Our core values of passion, innovation, dedication, compassion , and integrity, unite us on our journey to ensure the health and...
-
Receptionist
vor 1 Monat
Gold Coast, Österreich G8 Education VollzeitG8 Education is one of Australia's largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day. Our core values of passion, innovation, dedication, compassion, and integrity, unite us on our journey to ensure the health and...
-
Urgent Care Receptionist | Pialba | Casual
Vor 7 Tagen
Gold Coast, Österreich For Health Group VollzeitAbout UsElevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family.We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide.Together, we contribute to more than 7 million patient consultations...
-
Urgent Care Receptionist | Pialba | Casual
Vor 7 Tagen
Gold Coast, Österreich For Health Group VollzeitAbout UsElevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family.We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide.Together, we contribute to more than 7 million patient consultations...
-
Administration Officer
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitReceptionists (Administration & Office Support)As DOMA continues to grow, we are searching for a professional and highly organised Administration Officer / Receptionist to support the day-to-day running of our new and beautifully appointed DOMA head office located on National Circuit, Barton.Our StoryDoma is a privately-owned property developer and hotelier...
-
Medical Receptionist
vor 19 Stunden
Gold Coast, Österreich South Coast Radiology VollzeitAll the care in the world!#Patients First Would you like to showcase your talent as a Medical Receptionist, working with the best Radiologists in Australia, alongside a team who are crazy good at what they do?Jump start your new work life now.Work anywhere on the Gold Coast, be part of a working family that continually strives for a strong positive culture...
-
Buscojobs | Administration Officer
Vor 7 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitReceptionists (Administration & Office Support) As DOMA continues to grow, we are searching for a professional and highly organised Administration Officer / Receptionist to support the day-to-day running of our new and beautifully appointed DOMA head office located on National Circuit, Barton.Our Story Doma is a privately-owned property developer and...
-
Receptionist & Administrator (3 Days P/W)
vor 1 Monat
Central Coast, Österreich Penske Australia VollzeitA fantastic full time, permanent role has come up for a Part Time - Receptionist & Administrator to join our Penske Select team 3 days per week.You'll be based in our Essendon fields Branch and will be the first contact between the organisation and our customers by proactively managing our reception functions, both face to face and over other communication...
-
Central Coast, Österreich Buscojobs VollzeitContract Type : Permanent / Ongoing Position Full Time Applications Close : 5 January 2025FULL-TIME | SALARY RANGE– $ 55,000 – $ 60,000 P.A.PLUS SUPER | PERMANENT | COMMENCING IMMEDIATELYThe Company : Catholic Education in the Northern Territory is a network of schools built on Christian values and the history and traditions of this land across...
-
Central Coast, Österreich Buscojobs VollzeitContract Type : Permanent / Ongoing Position Full Time Applications Close : 5 January 2025FULL-TIME | SALARY RANGE– $ 55,000 – $ 60,000 P.A.PLUS SUPER | PERMANENT | COMMENCING IMMEDIATELYThe Company :Catholic Education in the Northern Territory is a network of schools built on Christian values and the history and traditions of this land across...
-
Central Coast, Österreich Tideri Jobbörse VollzeitContract Type : Permanent / Ongoing Position Full Time Applications Close : 5 January 2025 FULL-TIME | SALARY RANGE– $ 55,000 – $ 60,000 P.A.PLUS SUPER | PERMANENT | COMMENCING IMMEDIATELY The Company : Catholic Education in the Northern Territory is a network of schools built on Christian values and the history and traditions of this land across...
-
Receptionist / Office Coordinator
vor 18 Stunden
Central Coast, Österreich Western Earthmoving Pty Ltd VollzeitWEM Civil is a leading civil contractor in NSW, known for our expertise in residential, industrial, and infrastructure projects throughout Greater Sydney, the Illawarra, and Hunter Regions.We are committed to delivering high-quality projects on time and within budget, whilst upholding the highest standards of safety and environmental sustainability.With a...
-
Central Coast, Österreich Tideri Jobbörse VollzeitPRIMARY DETAIL Exciting new opportunity for an experienced Senior Receptionist / Administrative Assistant, to grow and build your skills within MQ Health.Work with a great team and role that gives back.Join an organisation at a time of growth and expansion and work in a supportive team environment.Salary Package : $68,840 p.a.+ 11.5% superannuation and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAdministration/Receptionist and Processing Support (inc. entry level) Axiom Insurance is a well-respected insurance brokerage that works closely with domestic, commercial, and agricultural clients in regional Queensland.About the role: Due to strong, sustainable growth resulting in internal role promotions, our Axiom Chinchilla branch is seeking to fill an...
-
Usasjb | Work At Home Data Entry Agent
Vor 5 Tagen
Gold Coast, Österreich Tideri Jobbörse VollzeitEarn at Home by Taking Polls - Data Entry Clerk - Customer Service Rep - Work at Home & Part Time We are looking for people nationwide to participate in polls - Apply ASAP!We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedule.At this job, you will be performing various tasks such as data...
-
Assistant Spa Manager
vor 18 Stunden
Gold Coast, Österreich Accor Hotels VollzeitCompany Description The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport.The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course.The hotel's unique...
-
Assistant Spa Manager
vor 19 Stunden
Gold Coast, Österreich Accor Hotels VollzeitCompany DescriptionThe Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport.The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course.The hotel's unique...
-
Administrator / Care Navigator
vor 2 Wochen
Gold Coast, Österreich Nhs VollzeitAinsdale Village Surgery currently has a vacancy for Full time/Part time Administrator / Care Navigators.To appreciate the breadth of responsibilities our frontline staff carry out each day, we have redefined the 'GP Receptionist' job role as a Care Navigator.The Care Navigator role encompasses the digital transformation practices achieved over the last 3...
