Conference & Events Operations Manager
Vor 3 Tagen
Refreshing local.
A new Rydges experience. Undergone a complete transformation, the iconic Rydges Melbourne is reopened in July 2023 and is on the hunt for a Conference & Events Operations Manager just as sharp as its brand-new look.
This is Rydges, reimagined.
With a complete refurbishment of all 370 rooms, suites and apartments, delectable dining experiences, terrace overlooking Her Majesty's Theatre, interactive fitness centre and outdoor rooftop pool, the new Rydges Melbourne will offer unforgettable hospitality.
Rydges Melbourne will feature nine Meeting and Event spaces spanning over 1,500 square meters with fully adaptable conferencing equipment, impeccable event catering and cutting-edge audio-visual advantages, including a new ballroom equipped with a super-sized LED video wall.
Refreshingly local, we're after a Conference & Events Operations Manager standout who can assist the Food & Beverage Manager with overseeing the entire operational and staffing requirements for Conference & Events.
Role & Responsibilities: Overall accountability for the people, product, service, and upkeep of department.Continually analyse and assess performance of the outlets against its stated objectives; formulate strategies and enact remedies as appropriate.Work in conjunction with F&B, Sales, and marketing teams to formulate and strategize business and sales ideas – Explore opportunities through research and early activations.Assist F&B Director with staff recruitment, training and rostering of front-of-house staff in order to ensure guest expectations are exceeded at all times.Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests.Oversee financials across wage, beverage, maintenance and expenses in line with budget and targets.
Maximise bottom line profit.Manage all points of the client experience onsite including greeting on arrival, all food and beverage service and farewell on departure.
Represent Rydges in every interaction.Implement efficient SOPs, opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times.
Maintain formal training plans, and conduct "on the job" training sessions for Front of House staff & your leadership team.Maintain a daily, weekly and monthly inspection check for all areas.
Ensure proper follow up to attain maximum cleanliness and security.
Record and communicate any maintenance and cleanliness issues – Commence monthly walkthrough with key stakeholders.Manage internal event communications, attend run sheet meetings and ensure clear communication, coordination & direction for all departments.Manage in-house audio/visual, ensuring all equipment is maintained to the highest standard.Manage required stationary, equipment and stock for the execution of events, ensuring all items are presented in line with Rydges professional presentation standards.Maintain a strong teamwork ethic including a willingness to assist other departments as required.Ensure event feedback is passed back to relevant departments for on day or post event action.Keep ahead of market trends & conditions to establish and develop initiatives enhancing guest experience & maintaining competitive edge.Maintain a favourable working relationship with peers to foster and promote a co-operative and harmonious working environment.Think outside the box to ensure we provide exciting and fun experiences.What we are looking for: Previous experience in a similar role as Conference & Events Operations Manager or Assistant Manager within hotels or events industry.Someone who will get their hands dirty and lead by example.Ability to work in a fast-paced and busy environment.Ability to build rapport easily with customers, key partners and suppliers.Strong written and verbal communication skills.Hold a current RSA certificate.50% off stays at EVT hotels – Rydges, QT, Atura & Independent Collection by EVT.$2 movie tickets, plus Moonlight, Gold Class and more.Rapid career growth opportunities through our EVT network.How do your skills match this job?Your application will include the following questions:
How many years' experience do you have as a Conference and Events Operations Manager?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?How many years' experience do you have as an Events Operations Manager?Do you have customer service experience?Welcome to Rydges.
We believe in peace of mind travel.
For us, that means connectivity, quality and comfort.
We know you have people to see and places to go, that's why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats.
With everything you need, right where you need it, at Rydges we've perfected simple comforts.
So when you've finished exploring, negotiating, debating and discovering – we'll be ready to help you rest up and unwind.
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