It Helpdesk Support Officer | South
vor 2 Monaten
About us Redox is an ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Asia and North America.
We bring the best products from around the world to clients in over 170 unique industries.
Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up.
We value and promote innovation, with swift implementation of sound ideas and modern solutions.
Join the team and make a difference today
The Position As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto.
Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range of software platforms.
Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors.
As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.
Daily tasks include: Answer incoming calls and monitor support queues for the IT helpdeskTriage support requests, troubleshoot and provide first / second level supportEscalate faults to third level Systems Engineers and external support contractorsLog, update and close tickets in IT helpdesk system (Zendesk)Perform user adds/moves/changes in multiple IT systemsInstallation, maintenance and monitoring of operating systems and softwareAssist with IT procurement and maintenance of internal asset system and licence recordsWriting technical documentation and How-To Guides.This position allows for a mix of on-site and remote (from home) work.
We're located in Minto, South-Western Sydney.
If that's you too, then this is a great opportunity to forgo the exhausting commute to the CBD and enjoy a better work/life balance.
About you Australian/NZ Citizen or Permanent ResidentExceptional communication, interpersonal and customer service skills.Minimum of 1 year work experience in an IT Helpdesk roleTertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)Solid working knowledge of the latest Microsoft technologies and platformsAbility to work independently and cohesively as part of a teamHigh attention to detail and strong problem-solving skillsThe successful candidate will have skills and experience in: Windows Server 2012 and aboveWindows 10 and aboveActive DirectoryOffice 365Remote Desktop technologiesNetwork and TCP/IPMobile Devices (Apple & Android)Printer HardwareAdobe AcrobatSome exposure to the following technologies an advantage: Cisco routers / switchesHyper-VIP Telephony (PABX, IPFX, IP Phones)Windows Desktop Deployment (MDT)Microsoft Azure and 365Rewards & Benefits Salary package inclusive 17.5% leave loadingCompany-performance-based bonus paid bi-annuallyAnnual Salary reviewLunch provided daily onsitePaid Volunteer DayFriday afternoon socials10 mins from M5 motorwaySecure onsite parkingHow to APPLY Apply online through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation.
Further information on our website.
NO AGENCIES
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