Aftersales Business Development Manager
vor 1 Woche
Aftersales Business Development Manager - QLDApply remote type Hybrid locations Remote - Australia time type Full time posted on Posted Yesterday job requisition id JR-
Job DescriptionYour Responsibilities Include: Working alongside key business partners to develop and implement activities, processes and action plans to improve overall operation and output in line with the current key business objectives including Service Lane Output, Customer Satisfaction, Stock Effectiveness, Part Sales & GM Trade Parts Performance and Growth and GMSV Scorecard and Dealer Performance review including GMSV Service Experience (SE).
Optimise the working relationships between various departments within our GMANZ partners.
Ensure effective understanding and use of GMANZ dashboards and CRM tools across all departments.
Regular benchmark and performance analysis around SSS NPS and other GMANZ performance criteria.
Critically analyze partner efficiencies in service booking, customer handling and workshop and parts stock management.
Assist in the development of strategies to lift aftersales efficiencies across all departments.
Be prepared to take an active role in the management of escalated customer care cases and represent GMANZ at respective state tribunal hearings where required.
Ability to critically analyze service and parts department's ability to effectively sell genuine GM and ACDelco products and services.
Be the primary contact for the partner sites parts operation to review, advise and monitor activities associated with the retail and wholesale sides of the operation.
Actively pursue new business opportunities through discussions with existing partners but also identify new opportunities through proactive networking and seeking out new business.
Conduct regular aftersales business meetings to discuss key business objectives, targets and program focus and participation.
Ensure Direct Parts Outlets (DPO) are compliant and effective with RIM stocking policies and obsolescence requirements.
Actively promote and support the expansion of the GM Trade Parts program and ACDelco auto All Makes parts strategy.
Utilize the online contact reporting system to plan, visit and document GMANZ partner engagements.
Develop, apply and monitor specific performance improvement plans where necessary.
About YouYou have a minimum 5 years' experience in a sales/marketing or aftersales role with a major vehicle brand.
You have experience in a client/customer fronted role, and/or previous experience or exposure in a dealership.
Automotive parts sales experience is also desirable.
Tertiary qualifications in Business/Commerce/Marketing/Engineering discipline would be highly regarded.
To be successful in this role, you will have the following knowledge, skills and competencies:
Strong verbal and written communication skills.
Strong presentation skills.
Can do approach to problem solving and performance improvement.
Ability to work autonomously.
Confidence to make decisions (sometimes unpopular) within your areas of responsibility.
Initiative and integrity combined with high-level consultancy skills.
Strong work ethic.
Managerial Courage.
Integrity & Trust.
Team Player.
Timely Decision Maker.
Functional Expertise.
Innovation / Change Management.
Dealing with Ambiguity.
Business Acumen.
Intellectual Horsepower.
Strategic Planning.
Customer Focus.
#J-18808-Ljbffr
-
Area Aftersales Manager
Vor 4 Tagen
Melbourne, Österreich Volkswagen Ag VollzeitVolkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.About your new...
-
Cadillac Retail Aftersales Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitCadillac Retail Aftersales Manager - Melbourne As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers.Aligned to our Sales strategy of an everybody in, hi-confidence, no pressure culture, this team will have the...
-
Cadillac Retail Aftersales Manager
vor 1 Monat
Melbourne, Österreich General Motors Of Canada VollzeitJob Description As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our Sales strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service...
-
Account Manager Aftersales, Vic
Vor 5 Tagen
Melbourne, Österreich Scania VollzeitAccount & Relationship Management (Sales) Full timeCompetitive salary + commission + vehicleAt Scania, our people are our most valuable strength.Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit...
-
Account Manager Aftersales, Vic
Vor 5 Tagen
Melbourne, Österreich Scania VollzeitAccount & Relationship Management (Sales) Full timeCompetitive salary + commission + vehicleAt Scania, our people are our most valuable strength.Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit...
-
Aftersales Consultant
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitDescription About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand that combines traditional craftsmanship with modern technology.We prioritise sustainability, using 100% carbon-neutral lab-grown diamonds and supporting global environmental initiatives.Our focus on exceptional customer experiences and building lasting...
-
Aftersales Consultant
vor 2 Monaten
Melbourne, Österreich Cullen Jewellery VollzeitDescriptionAbout us:Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand that combines traditional craftsmanship with modern technology. We prioritise sustainability, using 100% carbon-neutral lab-grown diamonds and supporting global environmental initiatives. Our focus on exceptional customer experiences and building lasting...
-
Cadillac Aftersales Technician
vor 4 Wochen
Melbourne, Österreich General Motors VollzeitAs we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the...
-
Melbourne, Österreich Specsolutions VollzeitBusiness Development Manager – Earthmoving AttachmentsThe company is a leading designer, manufacturer, and supplier of buckets and other specialised attachments for excavators, loaders, skid-steers, and tractors.With a broad range of styles and capacities up to the 600Ton mark, this is a 100% Australian owned manufacturer who produces a truly excellent...
-
Business Development Representative
vor 4 Wochen
Melbourne, Österreich 4050 Development Llc VollzeitAt Mimecast, we don't just offer a job; we present a thrilling opportunity to be at the forefront of shaping the future of cyber resilience.Your expertise, dedication, and passion will make an impactful difference, not just for our clients but for the cybersecurity landscape.We look forward to welcoming you to our dynamic team!Mimecast is a global leader in...
-
Business Development Manager
vor 1 Woche
Melbourne, Österreich Csg Talent VollzeitAre you a dynamic Business Development Manager with exceptional skills to drive market growth? As the Business Development Manager, you will be instrumental in identifying and pursuing new business opportunities with major freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders.About the CompanyA...
-
Business Development Manager
vor 1 Woche
Melbourne, Österreich Csg Talent VollzeitAre you a dynamic Business Development Manager with exceptional skills to drive market growth?As the Business Development Manager, you will be instrumental in identifying and pursuing new business opportunities with major freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders.About the Company A...
-
Business Development Manager
vor 2 Monaten
Melbourne, Österreich Superior People Recruitment Vollzeit3 days ago, from Superior People Recruitment SpecialistsA leading construction company, renowned for their commitment to excellence and steadfast approach to project delivery are now seeking an experienced Business Development Manager.The Role:As Business Development Manager, you'll play a pivotal role in deepening existing relationships (Priority 1) and...
-
Development & Strategy Manager
Vor 6 Tagen
Melbourne, Österreich Dmar General Contracting & Development Inc. VollzeitJoinBildGroup, where our focus is not only on projects but also on people.With over 40 years of experience, we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing expectations.Our reputation for keeping promises has earned the trust of our clients, subcontractors, and suppliers, ensuring enduring...
-
Business Development Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse Vollzeit3 days ago, from Superior People Recruitment Specialists A leading construction company, renowned for their commitment to excellence and steadfast approach to project delivery are now seeking an experienced Business Development Manager.The Role:As Business Development Manager, you'll play a pivotal role in deepening existing relationships (Priority 1) and...
-
Business Development Manager
vor 1 Monat
Melbourne, Österreich Allan Hall Business Advisors Pty Limited VollzeitIf you are human, leave this field blank.Global alliance focused on business excellenceTogether as One.Allan Hall Business Advisors is a Member of the Alliott Global Alliance of independent professional firms.The Alliott Global Alliance is a growing alliance of over 200 accounting and law firms across more than 90 countries globally.As part of this group, we...
-
Business Development Manager
vor 1 Monat
Melbourne, Österreich Superior People Recruitment Vollzeit3 days ago, from Superior People Recruitment SpecialistsA leading construction company, renowned for their commitment to excellence and steadfast approach to project delivery are now seeking an experienced Business Development Manager.The Role:As Business Development Manager, you'll play a pivotal role in deepening existing relationships (Priority 1) and...
-
Business Development Manager
vor 1 Monat
Melbourne, Österreich Lloyd Recruitment Group VollzeitAccount & Relationship Management (Sales) Full time A fantastic opportunity for an experienced business development professional to join a dynamic and growing express specialist, to drive the business in WA. With their Perth office based in Kewdale, our client is a well-established and highly regarded company, specialising in Express Road Freight Services.To...
-
Business Development Manager
vor 1 Monat
Melbourne, Österreich Conquest Personnel Pty Ltd VollzeitAU$160000 - AU$180000 per annum + OTE $250k plusExciting Opportunity for an Experienced Business Development Manager Are you a seasoned Business Development Manager ready for your next significant challenge?This role may be the ideal fit for you!Shape Your Future with Us About Our Client Due to robust expansion and a strong client portfolio, our client is...
-
Business Development Manager
vor 2 Monaten
Melbourne, Österreich Propipe Dynamics VollzeitBusiness Development Manager – ProPipe Dynamics ProPipe Dynamics is actively seeking a highly motivated and results-driven Business Development Manager to help expand our sales, hire, and service operations.This role is crucial to identifying and capitalising on new growth opportunities within the industry. Key Responsibilities: Develop and manage key...
