Enterprise Customer Success Manager

Enterprise Customer Success Manager - Data Centres
Brisbane, Sydney, OR Melbourne (Hybrid Work Environment)
Must have full working rights in AU to be considered for this role
Most Sustainable Company in the World, TIME Magazine 2023 2023 Inclusive Employer, Diversity Council Australia 2023 World's Most Admired Companies, Fortune Magazine 2023 LP Gender-Equality Index (GEI), Bloomberg Most Sustainable Corporation, Corporate Knights
We have an exciting opportunity for a passionate individual to join the team as an Enterprise Customer Success Manager.
The Enterprise Customer Success Manager will be responsible for the overall success of our VIP EcoStruxure IT customers in Australia along with the capability to manage the key VIP customers in the other regions.
This includes the successful adoption of our software solutions for new and existing customers, to identification of expansion opportunities with both new and existing customers, to the successful renewal of EcoStruxure IT product subscriptions and/or support contracts.
Freedom Inspires Innovation
We trust and empower our people to work flexibly, allowing them to thrive and perform at their best.
Our objective is to build teams that are motivated and enabled to perform, to make Schneider Electric a great place to work.
Responsibilities
Build relationships with VIP customers post-sales and drive methods to achieve agreed-upon success metrics with them Uncover customers' primary challenges, goals, and definitions of success and deliver basic product functionality Showcase best practices for purchased solutions, namely Data Center Expert (DCE), IT Advisor (ITA), Netbotz & IT Expert (ITE).
Identify expansion opportunities for training (eLearning), services, to migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Hosted) and EcoStruxure IT Custom Solutions (3rd Party DDF Creation, Custom Integration, SSO Integration).
Collaborate with the Licensing & Renewals teams you are aiding the renewals process.
Partner with key internal stakeholders: Sales Team, ITE Customer Success Team, Service Teams, Product Management and License & Renewal Team.

Ideal Candidate
Bachelor's Degree and a minimum of 5 years' experience in the Software Industry If you are a Solution Architect / Presales Consultant, or have a background in Customer Projects and Services, you are encouraged to apply You have basic Linux skills (preferably RedHat-like operating system) as well as an understanding of Data Centre UPS, Cooling Systems, Power Distribution, & Energy Management.
Basic networking skills: how to test and troubleshoot connectivity between two servers or between a server and a device via TCP/IP or protocols like SNMP.
Previous experience with Schneider solutions including IT Advisor, Data Center Expert and Netbotz products is a plus.
You are commercially minded, able to ask customers questions that will surface addressable and potential new sales opportunities.
Candidate will have lite travel requirements for in-person customer meetings or other events.
Travel requirements should be less than 10% Since we operate in an international environment, it is necessary that you are fluent in English.

What's in It for You?
Flexibility at Work and Global Family Leave: Paid Leave, Carer's Leave, Grandparent Leave, Community Service, Family and Domestic Violence Leave, Miscarriage Leave, Child's first day of school Safety: We put safety first for our people and through comprehensive training, equipment, and work procedures Competitive Salary Package and Benefits: Salary Continuance Insurance, Access to our Employee Share Plan, Purchase Annual Leave, Corporate Discounts and More
Inclusive Culture: We welcome people from all walks of life and encourage applications from women, people from culturally and linguistically diverse backgrounds, the LGBTQI+ community, people living with disabilities and Aboriginal and Torres Strait Islander people Career Growth Opportunities: We invest in our people by offering more than 50,000 first-class and innovative learning solutions to provide everyone the flexibility and career development they need to make the most of their unique work-life journey Opportunity to Work on Global Projects: We offer unique career pathways through real-world exposure to an impressive spectrum of segments, technologies, jobs and territories
Note this is not purely a sales role.
Candidates with a background in projects are encouraged to apply.
The opportunity does not have a commission plan or car allowance, but we offer a generous annual bonus (based on performance) and lots of flexibility.
We'd love to hear from you
APPLY TODAY
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We aspire to be the most Inclusive and Caring company in the world, by providing equitable opportunities to everyone, everywhere and ensuring all employees feel uniquely valued and safe to contribute their best.
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.
If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today
?36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here
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It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.#J-18808-Ljbffr