Reservations Assistant
vor 1 Monat
Odd Culture Group is a leading hospitality business renowned for exceptional experiences and outstanding service. With a commitment to quality and customer satisfaction, we aim to create a seamless journey for every guest, from initial contact through to their in-venue experience.
We are looking for a personable and detail-oriented Reservations Assistant to join our team. As a Reservations Assistant, you will support our Reservations & Events Manager in managing enquiries, coordinating bookings, and delivering a high standard of guest experience. This role is ideal for someone with strong organisational skills, excellent communication, and a passion for hospitality.
Responsibilities: Assist with day-to-day reservations and booking inquiries via phone, email, and booking platforms for multiple venues Accurately process bookings, update systems, and maintain reservation records Provide information on our services, menu options, and special events to guests Liaise with other departments and venue teams to ensure smooth coordination and preparation for bookings Support the Reservations & Events Manager with event coordination and administration as needed Monitor reservation inboxes and respond promptly to guest enquiries Manage guest special requests, dietary requirements, and seating preferences Conducting market research in the private functions and events space Deliver a friendly and welcoming experience to all guests, promoting our brand values and hospitality standards Requirements: Previous experience in a hospitality, customer service, or administrative role preferred Exceptional communication skills, both written and verbal Proficiency in reservation management systems (Sevenrooms is highly advantageous) Highly organised, detail-oriented, and able to multitask effectively A positive attitude and a passion for delivering memorable guest experiences A career with Odd Culture Group: We believe in creating a sustainable industry for a career in hospitality, and we offer some lovely perks:
Opportunities for dedicated mentorship, immersion in wider Odd Culture projects, and progression in your chosen field Group-wide staff discounts across our Sydney venues Support and assistance from a skilled and dynamic head office team This role allows flexibility and a balanced workload, making it a great fit for someone looking to contribute to a dynamic team on a part-time basis.
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