It Support Analyst | Brisbane, Au
vor 1 Woche
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Opportunity to work for a growing environmental sustainability company
Your new company
A global sustainability company located in the Brisbane CBD is seeking a permanent IT Support Analyst to join their growing team.
Working primarily onsite, this role will involve delivering technical support to internal stakeholders.
Your new role
From performing a wide variety of troubleshooting to providing outstanding service, some of your day-to-day duties will include:
Responding to and managing incoming support requests via phone, email, and ticketing system Providing first / second level troubleshooting for hardware, software, and network issues Assisting users with issues related to applications, systems, and equipment Tracking and documenting support requests in the ticketing system Working closely with the team to address complex issues and contribute to ongoing IT projects Providing coverage on a rotating roster (9am-5pm and 11am-7pm) as well as being on call What you'll need to succeed
You will have experience in the IT field and be motivated to grow with the company.
Your key competencies will include:
Associate's degree in IT, Computer Science, or relevant field; or relevant experience 1-2 years of experience in an IT support role preferred Good knowledge of operating systems (Windows, macOS) and common Windows applications Excellent verbal and written communication skills Troubleshooting and problem-solving skills What you'll get in return
You will be offered a permanent role with an expanding sustainability company in Brisbane with great career growth, culture, and working practices.
Annual salary will fall between $85K - $95K package depending on skills and experience.
What you need to do now
If this sounds like you, please click 'Apply Now' to forward an updated version of your CV or call us now for more information.
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