Fastly | Senior Customer Support Engineer
Vor 2 Tagen
We're on a mission to upgrade the internet experience:
Software engineering
Full-time
Office | Melbourne, VIC, Australia
Senior · A role for someone with advanced knowledge and skills.
May involve mentoring, leading others or specialisation.
Typically at least 5 years of experience.
We give people and organizations more control, faster content, and more dynamic applications.
Our global edge cloud network provides developers, security teams, and network professionals with the tools they need to build and secure their websites and apps, so users get incredible experiences, and businesses can thrive.
You'll have a chance to make a big impact at Fastly.
We're growing ...
About the role The Senior TLS Support Engineer serves as a specialist and custodian of Fastly's customer-facing Transport Layer Security (TLS) infrastructure.
The job is varied: helping customers troubleshoot issues, improving processes for procurement and maintenance of TLS certificates, creating documentation and training materials for other Support Engineers, and acting as a local expert to provide support to Sales.
What you'll be responsible for Provide knowledgeable guidance and troubleshooting support for clients' adoption of cloud and network technologies Cloud and Network Performance Optimisation Utilize data-driven analysis to optimize cloud and network performance through automation and scaling strategies Skills you'll need Works with others by being open, clear in communication and listening to achieve goals Numerical problem solving Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables #J-18808-Ljbffr
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