Client Services Manager
vor 1 Monat
We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories.
Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit.
This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio.
To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff.
In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue.
The main responsibilities of the role will be:Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded.Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively.Conduct regular site inspections to ensure quality standards are maintained and identify areas for improvement.Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.Develop and implement strategies to enhance client satisfaction, retention, and account growth.Prepare and present reports on account performance, including key metrics and client feedback.Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.The ideal candidate will have the following attributes:5+ years of experience in the commercial cleaning industry.At least 3+ years of experience in a similar role, managing commercial cleaning accounts/Clients.Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.Proven track record of delivering exceptional customer service and driving client satisfaction.Knowledge of cleaning techniques, equipment, and safety protocols.Proficiency in Microsoft Office suite and CRM software.Ability to work and succeed in a fast-paced environment.What you can expect:A competitive remuneration package + tools of trade.Performance-based, well-structured work culture.Additional leave benefits with a genuine focus on work/life balanceNumerous career development pathways, tailored training and development programs, and mentorship programs.Annual bonuses + generous employee referral program.Empowering you within a fun, diverse and inclusive culture.Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.At SCS, we are focused on building a culture centred on belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us. During our recruitment process, you will be required to undergo pre-employment checks including reference and national police checks. Notice to Third Parties: SCS does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties.
Interested candidates are welcome to submit their applications independently. Your application will include the following questions:
How many years' experience do you have as a client services manager?Do you have customer service experience?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Working With Children (WWC) Check?Which of the following statements best describes your right to work in Australia? #J-18808-Ljbffr
-
Client Service Manager
vor 4 Wochen
Melbourne, Österreich Northern Trust VollzeitThis is a Client Service Manager role with one of the leading companies in AU right now 🔥 -- Northern Trust -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Northern Trust 🧐🧐# Role Summary As part of the Australian client services team, the Client Services...
-
Client Services Manager
vor 2 Monaten
Melbourne, Österreich Elite Talent Solutions VollzeitFull timeOur client is a highly regarded boutique financial firm seeking an experienced Client Services Manager to join their growing team. This is an excellent opportunity to elevate your career by delivering exceptional service to clients while providing essential support to Financial Planners (FPs).Key Responsibilities:Process new business applications...
-
Client Service Manager
vor 2 Monaten
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 2 Wochen
Melbourne, Österreich Arcare Aged Care VollzeitClient Services Manager Locations: Arcare Malvern East, Arcare Nirvana, Arcare ParkviewAbout Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we...
-
Client Service Manager
vor 1 Woche
Melbourne, Österreich Arcare VollzeitClient Services Manager Locations: Arcare Templestowe & Arcare Reservoir About Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a...
-
Client Service Manager
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 1 Woche
Melbourne, Österreich Arcare Aged Care VollzeitClient Services Manager Locations:Arcare Templestowe & Arcare Reservoir About Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Arcare VollzeitAbout Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply) Job Requisition ID: R130257 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Efinancialcareers Ltd. VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 2 Monaten
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 3 Monaten
Melbourne, Österreich Northern Trust Corp VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply)Job Requisition ID: R130257About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the...
-
Client Account Manager
vor 2 Monaten
Melbourne, Österreich Ara Fire Protection Services VollzeitAccount & Relationship Management (Sales)Full timeJoin an Australian industry leader with over 3000 skilled employees that is entirely employee owned and operated. Due to sustained growth within our service division, ARA Fire has an opportunity for a Client Account Manager to join the team located in the Melbourne region, with our office being at Airport...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Mercer VollzeitCompany:MercerDescription:We are seeking a talented individual to join our Client Service team at Mercer. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.As the Senior Client Service Officer, you will act as a critical link between our clients and financial advisors,...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich At VollzeitCompany:MercerDescription:We are seeking a talented individual to join our Client Service team at Mercer. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.As the Senior Client Service Officer, you will act as a critical link between our clients and financial advisors,...
-
National Client Services Manager
vor 1 Monat
Melbourne, Österreich paceappointmentsvic VollzeitWe are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager .This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.Key Responsibilities : Lead, mentor, and...
-
Client Service Manager
vor 4 Wochen
Melbourne, Österreich Mygwork VollzeitThis job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. We are seeking a talented individual to join our Client Service team at Mercer.This role will be based in Melbourne. This is a hybrid role that has a requirement of...
-
National Client Services Manager
vor 1 Monat
Melbourne, Österreich paceappointmentsvic VollzeitWe are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager. This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.Key Responsibilities:Lead, mentor, and...
-
National Client Services Manager
vor 1 Monat
Melbourne, Österreich paceappointmentsvic VollzeitWe are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager. This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.Key Responsibilities:Lead, mentor, and...
