Tbwa Chiat/Day Inc | Customer Support Specialist
vor 11 Stunden
Grammarly offers a dynamic hybrid working model for this role.
This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.
About Grammarly Grammarly is the world's leading AI writing assistance company trusted by over 40 million people and 50,000 organizations.
From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected.
Founded in 2009, Grammarly is No.
14 on the Forbes Cloud 100, one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies in AI, and one of Inc.'s Best Workplaces.
The Opportunity To achieve our ambitious goals, we're looking for a Customer Support Specialist to join our Customer Support team and provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction.
This role includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and off-boarding of a product.
The Customer Support Specialist will maintain positive customer relations and satisfaction by providing service via email (help desk) and working with the rest of the Grammarly teams.
Your success will directly impact improving Grammarly's product offerings and refining Customer Support solutions.
Within the first 30 days, you will get familiar with the product, support tools, workflows, and all user interaction types.By month three, you will autonomously troubleshoot a variety of low- and medium-complexity cases.By month six, you will contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types.By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards.Qualifications Wakes up in the morning wanting to provide exceptional service experience.Has excellent written and spoken English.Is a good communicator with strong critical thinking and problem-solving skills.Has strong attention to detail and ownership mindset.Has customer service experience and is familiar with written customer interactions.Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.Support for you, professionally and personally Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team.
Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.We encourage you to apply At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply.
Grammarly is an equal opportunity company.
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.
#J-18808-Ljbffr
-
Tbwa Chiat/Day Inc | Customer Support
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitCustomer Support (Investing / Superannuation) SpecialistSydney At Spaceship, we're on a mission to transform the way people think about and invest their money.We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone.In 2023, we launched a new US Investing service.Since launch, we have...
-
Melbourne, Österreich Tideri Jobbörse VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Melbourne, Österreich Tideri Jobbörse VollzeitWant to provide a high-level of customer service while problem-solving for our iGaming platforms?What's in it for you?Are you a technical support superstar with a passion for all things crypto?Do you have a flair for fantastic customer support?Are you passionate about tech and online gaming?If you answered yes to these questions, then we've got the perfect...
-
Tbwa Chiat/Day Inc | Crm Specialist Sydney
vor 12 Stunden
Melbourne, Österreich Buscojobs VollzeitSince 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand.As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.The Engagement Marketing Team at The ICONIC is integral to the overall...
-
Tbwa Chiat/Day Inc | Account Manager
Vor 5 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
-
Melbourne, Österreich Buscojobs VollzeitSince launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand.As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience through our own technology innovations.We stand for...
-
Tbwa Chiat/Day Inc | Customer Support
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitCustomer Support (Investing / Superannuation) SpecialistSydney At Spaceship, we're on a mission to transform the way people think about and invest their money.We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone.In 2023, we launched a new US Investing service.Since launch, we have...
-
Melbourne, Österreich Buscojobs VollzeitAdRoll is seeking an Account Executive to join our Sales team.In this role, you are responsible for evangelizing our full funnel performance marketing platform and building strong relationships to win net new logos.We're looking for someone who enjoys hunting and building new relationships, can think strategically, is collaborative, and has the drive to...
-
Tbwa Chiat/Day Inc | Account Executive
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
-
Tbwa Chiat/Day Inc | Account Executive
Vor 6 Tagen
Melbourne, Österreich Buscojobs VollzeitOrkes is a platform for developers to build durable, distributed event driven applications.Based on the popular open source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions.We...
-
Tbwa Chiat/Day Inc | Data Engineer
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitDid you know someone completes a Go1 course or learning resource almost three times every second?We've grown from humble beginnings into the most diverse learning content aggregator on the planet.Our culture transcends physical walls, thriving in connections and collaboration.We embrace change as an opportunity for innovation and growth.Our pace is fast, and...
-
Tbwa Chiat/Day Inc | Project Manager
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWant to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future.We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our...
-
Melbourne, Österreich Buscojobs VollzeitBusiness Development Specialist - 12 Month Max Term ContractSydney Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand.As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience.We DREAM BIG through...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
-
Tbwa Chiat/Day Inc | Designer
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAs one of the world's fastest-growing independent agency networks, we are increasingly known for developing bespoke new model agency solutions for clients across the globe.A rapidly changing market requires a radical new approach to marketing.Backed by the might of WPP and GroupM, we've seen record growth over the past few years – expanding across 17 new...
-
Melbourne, Österreich Buscojobs VollzeitAdRoll is seeking an Account Executive to join our Sales team.In this role, you are responsible for evangelizing our full funnel performance marketing platform and building strong relationships to win net new logos.We're looking for someone who enjoys hunting and building new relationships, can think strategically, is collaborative, and has the drive to...
-
Melbourne, Österreich Tideri Jobbörse VollzeitPrincipal Supply Chain Product Specialist, APAC Remote-Melbourne, Australia At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform, enabling our customers to outpace their competition and the market.We seek a dynamic and experienced Principal Supply Chain Product...
-
Tbwa Chiat/Day Inc | Automations Lead, Australia
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitEucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.Founded in Australia in 2019, we have now helped over 500K patients globally by...
-
Tbwa Chiat/Day Inc | Hr Coordinator
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitPassionate about people and running company events?Grow and develop with Easygo in our HR Coordinator role.What's in it for you?Do you have a passion for people and processes?Are you an expert with visas, contracts, and employee engagement?If so, we have an exciting opportunity for you!We're seeking an HR Coordinator to join our team at Easygo and help...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitMercury is building a complete finance stack for startups.Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.Our Support team is expanding to match this growth and we are setting up teams in EMEA and APAC to provide 24 hour cover for our clients.As part of this, we're looking...
