Workday Adviser
vor 14 Stunden
Time left to apply End Date: December 26, 2024 (27 days left to apply)
Job requisition id JR103223
Full Time, Permanent RoleLocation: Sydney with Work from Home OptionsMake a meaningful difference to the lives of Australians in needLife at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
As a Workday Advisor, you will be at the forefront of providing first-level support to People Leaders and employees, addressing system issues, queries, and reports with efficiency and expertise.
Your responsibilities will extend to case managing Workday system issues and resolutions across HR, Recruitment, Onboarding, and Absence modules, collaborating with external providers and internal IT to ensure a swift and effective resolution.
Your ability to work collaboratively with other HR Systems advisors is essential.
Your key responsibilities will be to:
Provide exemplary first-level support for Workday system issues, queries, and reportsRegularly monitor usage of Workday, identifying irregularity of activity and contacting users immediately to resolve issuesWork effectively across a variety of communication channels – phone, MS Teams, email, and My Service Centre (ServiceNow)Collaborate with colleagues to solve customer issues quickly and efficiently, escalating issues to HR Systems when appropriateAs Workday subject matter expert, contribute to projects to optimise Workday performance and enhance user experienceLead Workday User Group sessions with People Leaders, sharing new features, hints & tips for using WorkdayResponsible for creation, coordination and maintenance of the Workday Support Manual, Quick Reference Guides, troubleshooting guides, FAQs, and knowledge articlesDeliver comprehensive training sessions to users, empowering them with the knowledge and skills to navigate the Workday system effectivelyCollaborate with the suite of HR Systems to maximise coverage for our usersRequirements for Success Experienced user of Workday (Core HR, Recruitment, Onboarding and Absence modules)Experience providing Helpline support in large organisations or experience in a customer service role in a HR environment providing entry level Workday systems supportOutstanding communication skills (written and verbal), empathy, and quick thinking with the ability to provide quick, effective solutions to customersComfortable working in a multi-tasking, high-energy environment.
Creative analytical problem solver with a passion for excellent customer serviceHighly self-motivated and able to work remotely from home or from the office in a team environment as requiredDemonstrate patience, conflict resolution, negotiation, and de-escalation skillsAbility to take ownership of cases to resolve challenging customer issues, escalating where required and following up when necessaryExperience in Kronos and or iChris will be an advantageBefore starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We're committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
Rewarding work – every day you know you're making a real differenceNot-for-profit salary packaging, reducing your taxExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leaveHow to apply Click 'Apply' and send your application today
Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.
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