Registry Oversight Manager

Registry Oversight Manager (Temporary) - BNP ParibasBNP Paribas Sydney, AustraliaPosted 12 hours ago - Temporary - CompetitivePosition PurposeRegistry Oversight is responsible for overseeing the Registry service provided by SS&C. The team sits within the Client Delivery division and is responsible for supporting and developing activities, practices, and opportunities that will expand the Registry services provided to our existing and new clients.SS&C is a provider of registry and member administration services across managed funds, investment platforms, SMSF, and superannuation funds. They provide registry services to several BNP Paribas clients, under a sub-contract arrangement, where BNP Paribas contracts for the services directly with the Client.Key Focus Areas:Ensuring relevant contracts, SLAs, and rate cards are in place with SS&C and management of the periodic review of the SLA and Business Rules.Incident management, including recording all SS&C incidents in the BNP Paribas incident management tool and monitoring through to resolution.Review of SS&C Incident reports, ensuring appropriate details of issue cause, remediation & preventative measures.Review SS&C performance including delivery against service level agreements and escalate as appropriate within BNP Paribas and SS&C.Review of monthly KPIs to clients, investors, regulatory bodies, and to BNP teams.Assist in the resolution of escalated operational difficulties.Participate in regular client meetings (some weekly, some monthly) as required.Participate in regular SS&C oversight meetings.Point of escalation for issues with BAU, periodic services, systems, and infrastructure, change management, and transitions.Review SS&C Invoices and tracking through to payment.Oversee change management that impacts Registry and/or BNP Paribas registry interfaces & processes.Project lead as required, including regulatory or client requested change activity.ResponsibilitiesSummary of the Role:The Registry Oversight Relationship Management role encompasses a wide range of requirements, including detailed operational aspects (dealing with operations staff at SS&C and internally at BNP Paribas), as well as the very high-level aspects, including dealing with senior managers and executives of our service providers. The role will require regular contact with Client Service Managers and with clients.The successful candidate will be able to operate independently, make decisions, and guide outcomes that are beneficial to BNP Paribas and their clients.The Role Key Responsibilities:Client Liaison:Provide escalation point for Registry related client service queries directed to BNP Paribas.Oversee SS&C KPIs and KRIs and incorporate into BNP Paribas periodic service reporting.Review of SS&C Business Rules at take-on and for incremental changes.Service Management:Point of escalation for SS&C service issues - registry processing, call centre, IT infrastructure.Incident management - facilitate client incident reporting process including the reporting of incidents in the BNP Paribas incident monitoring systems.Monitoring and reporting of KPIs & KRIs.Management of implementation of new and amended services.Participate in service management governance forums.Act as a Registry Subject Matter Expert (SME) to guide BNP Paribas departments on registry related matters.Vendor Management:Assist with finalising service level agreements and rate cards, ensuring these are in place prior to commencement of services.Monitor SS&C service and project invoices for accuracy; query and resolve where appropriate and facilitate payments through BNP Finance.Assist with the annual due diligence process ensuring SS&C have the appropriate governance frameworks and controls.Monitor all inputs of SS&C into the relevant BPSS compliance programs.Ensure SS&C and BNP Paribas DRP and BCP models are tested successfully.Product Management:Assist the SS&C RM & Oversight Manager to support the BNP Paribas Product and Client Services teams.Management of any changes with the SS&C services agreement.Development and management of new services and service requests respectively with SS&C.Development and maintenance of standard service level agreements for BNP Paribas clients.Identify and negotiate the development of requirements for new services based on market developments, innovations, and regulatory changes.Risk and Control:Apply effective monitoring/supervision over completion of required controls.Escalation and logging of incidents and errors into the BNP Paribas incident management register.Preparation of audit samples for ISAE 3402 audit processes and adhoc IG or other audits.Sales and Promotion:Assist with responses to RFP and DD questionnaires relating to Registry.Monitor the new business transition pipeline with BNP Paribas business development and business implementation teams.Technical and Behavioral Competencies required:Technical:Registry or related Financial Services industry experience.Prior experience in working on Third Party oversight management role.Behavioral:Accountability: Committed to achieving the organisation's objectives.Attention to detail: Ensures accurate and detailed information is provided.Client Focus: Complete commitment to provide professional responses to clients' needs.Collaboration and teamwork: Develops and maintains good working relationships.Communication: Write, speak, and present information effectively.Individual Leadership: Uses an appropriate interpersonal style to inspire and guide colleagues.Innovation: Propose and assist with implementing original ideas.Proactive: Identifies needs and assists in meeting them.Problem Solving: Gathers and analyses information to develop effective solutions.Team Orientation: Works towards shared goals and treats all colleagues and clients as partners.Negotiation & conflict resolution: Mediates sound agreements in situations of disagreement.Planning & Execution: Establishes courses of action for self and others.Responsiveness: Adapts when facing new or unforeseen situations.Strategic thinking: Understands the business and anticipates business needs.Experience and Qualifications required:A proven history of successful Relationship or Vendor Management experience.5+ years Registry or related Financial Services industry experience.A good understanding of how Registry impacts Investment Admin teams, Fund Managers, Investment Managers, Investors, and third parties.Demonstrable experience with issue resolution and incident management.Ability to deal with all levels of seniority.Desirable:An understanding of the Fund Administration area would be beneficial.Prior experience in working with an external service provider.Experience in Client Service or Relationship management would be highly regarded.Degree qualified in Business, Accounting or related discipline; or relevant work experience.About BNP PARIBASAs the leading European Union bank, and one of the world's largest financial institutions, BNP Paribas offers a wide range of financial services for corporate, institutional, and private investors.We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued.
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