Account Manager, Middle Office Services

What is this position about? Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations.
Additionally, the team provides support to our client's start of day positions, matching and monitoring of settlements, cashflows and reporting.
The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Business Transformation.
The Sydney Middle Office team's primary purpose is to ensure our clients receive high quality Middle Office services.
This includes the execution of daily production to meet SLAs and KPIs, management of queries, resolution of issues, deliver on client change and continual development of our operating model.
The Sydney Middle Office team is also responsible for oversight of outsourced functions, including their daily operations and overall performance.
We value teamwork, maintaining good working relationships internally and with our clients, and ownership of our risk and control environment.
Primary Role ResponsibilitiesTransaction Management Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, Claims), Exchange Traded Derivatives and Transitions.
Corporate Action Supports the key Middle Office processes of CA, general knowledge on all voluntary and mandatory events.
OTC Derivatives Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).
Operational Execution Trade Matching Support, including dispute resolutionOTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)OTC Trade Notification to external CustodiansComplete key client reconciliationsManage New account setups for middle office clients trading and master custody derivative tradingSupport and implement client change, new services and operational efficiency initiatives as required.Generate ideas for process improvement to systems and processes.Client Service Manage clients and related external third parties queries (Custodians, Counterparties) for Transaction Management processes in a timely and professional manner via Hobart email, phone or service review meetings or Operations to Operations calls.Build strong collaborative relationships with internal partners, clients, brokers and other external third parties.All client related issues are maintained in client action logs and taking ownership for completing by due dates.Escalate client issues appropriately for resolution.Client incident reports are delivered by BD10.Deliver client reporting (for example STP and KPI reporting) as required.Oversight of Outsourced Functions Participate or lead daily check in calls on escalations and current issues.Review operating incidents with managers and track to closure.Review aged and high-value reconciliation breaks to ensure adequate actions and commentary.Participate in periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.Periodic reviews of SLAs, procedures and BCP plans.Risk Management Adhere to the risk and control framework, including the maintenance and update of internal procedures.BIRDIES (operating incident register) are managed within required timeframes.Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal).Manage incident process effectively and within reasonable timeframes.Back-up and contingency plans maintained and understood in the event of system outages.Other contributions What is required for you to succeed? Teamwork - Listen and respond constructively to other team members' ideas.
Build strong partnerships across the firm and externally to help achieve results for the firm and client alike.Creativity and Innovation - Take a different perspective to a problem and go beyond the existing frameworks suggesting new ideas which are suitable for their clients.Client Focus - Demonstrate an understanding of excellent client service and understand the issues facing their client.Accountability - Committed to achieving the organisation's objectives.
Demonstrate perseverance and be accountable for own actions.Attention to detail - Ensure accuracy and implement processes to ensure quality of output.
Ensure high personal standards in all areas of work.Communication - Oral: express ideas effectively in individual and group situations.
Adjust communication style to match the needs of the audience.
Written: express ideas clearly in all written documents, using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.Team orientation - Work with the team and the broader organisation towards shared goals and treat all colleagues and clients as partners.Planning & execution - Establish courses of action for self and others to ensure work is completed efficiently.
Effectively manage own time and resources to meet deadlines and quality standards.Desired knowledge, skill, experience Qualifications - Degree education - preferable in commerce and finance.Technical skills - 7+ years experience in Securities Services.Knowledge of the fixed income, equities, foreign exchange and cash & FX markets, and corporate actions and derivatives.Solid understanding of outsource Middle Office services.Systems knowledge - TradeFlowHi-PortfolioCalypsoIntelliMatchMS Word and Excel (intermediary / expert)About BNP PARIBAS As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion, and applicants who may be living with a disability.
We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community.
BNP Paribas MixCity which fosters better representation of women at all levels of the organization.
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness.
BNP Paribas CulturAll which celebrates diverse backgrounds. BNP is committed to financing a carbon-neutral economy by 2050.
The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at or 9221 3026.
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